Amazon does listen to customer feedback

Rellwood · 09-27-2020, 04:08 AM

I was on their help chat, and when I mentioned about the authors not being shown on emailed books, the person I was with was checking some kind of list of complaints or red-flags that have been brought up by more than one person. She said that she was surprised no one else has brought it to their attention, and that it should be flagged as an urgent thing for the developers to look at. I know that in the past when I complained about stuff, it got changed.

If more than a few people specifically tell them about this, they will fix it.

I found that their help chat or calling them and asking to speak to someone in Kindle support or customer feedback works.

badgoodDeb · 09-28-2020, 07:43 PM

And especially something like the author's name vanishing. That could hurt them. Smaller things like user preference might not get as much attention. But this? I understand why she took notice.

09-27-2020, 04:08 AM	#1
Rellwood Library Breeder (She/Her) Posts: 1,228 Karma: 1937891 Join Date: Apr 2015 Location: Fullerton, California Device: Paperwhite 2015 (2), PW 2024 (12 GEN), PW 2023 (11 GEN), Scribe (1st)	Amazon does listen to customer feedback I was on their help chat, and when I mentioned about the authors not being shown on emailed books, the person I was with was checking some kind of list of complaints or red-flags that have been brought up by more than one person. She said that she was surprised no one else has brought it to their attention, and that it should be flagged as an urgent thing for the developers to look at. I know that in the past when I complained about stuff, it got changed. If more than a few people specifically tell them about this, they will fix it. I found that their help chat or calling them and asking to speak to someone in Kindle support or customer feedback works.

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09-28-2020, 07:43 PM	#2
badgoodDeb Grand Sorcerer Posts: 8,539 Karma: 64201357 Join Date: Jan 2008 Location: Harrisburg outskirts Device: Palms, K1-4s, iPads, iPhones, KV, KO1	And especially something like the author's name vanishing. That could hurt them. Smaller things like user preference might not get as much attention. But this? I understand why she took notice.

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