calibre does not detect kindle e-reader

[Andiest]

I have used calibre for years with no problem detecting my kindle. All of a sudden I went on and it does not detect my device. I went to preference>
miscellaneous >debug device and got this message:

calibre 4.23 embedded-python: True is64bit: False
Windows-10-10.0.18362-SP0 Windows ('32bit', 'WindowsPE')
32bit process running on 64bit windows
('Windows', '10', '10.0.18362')
Python 2.7.16+
Windows: ('10', '10.0.18362', 'SP0', u'Multiprocessor Free')
Interface language: None
Successfully initialized third party plugins: DeDRM (6, 3, 4)
USB devices on system:
(USBDevice(vendor_id=None product_id=None bcd=None devid=usb\root_hub30&vid8086&pid9d2f&rev0021 devinst=1),
USBDevice(vendor_id=0x2a94 product_id=0x5241 bcd=0x200 devid=usb\vid_2a94&pid_5241&rev_0200 devinst=2),
USBDevice(vendor_id=0x8087 product_id=0x7dc bcd=0x1 devid=usb\vid_8087&pid_07dc&rev_0001 devinst=3),
USBDevice(vendor_id=0x2a94 product_id=0x5241 bcd=0x200 devid=usb\vid_2a94&pid_5241&rev_0200&mi_00 devinst=4),
USBDevice(vendor_id=0x2a94 product_id=0x5241 bcd=0x200 devid=usb\vid_2a94&pid_5241&rev_0200&mi_01 devinst=5),
USBDevice(vendor_id=0x8086 product_id=0xa66 bcd=0x2780 devid=usb\vid_8086&pid_0a66&rev_2780&mi_04 devinst=6),
USBDevice(vendor_id=0x8086 product_id=0xa66 bcd=0x2780 devid=usb\vid_8086&pid_0a66&rev_2780&mi_02 devinst=7),
USBDevice(vendor_id=0x8086 product_id=0xa66 bcd=0x2780 devid=usb\vid_8086&pid_0a66&rev_2780&mi_00 devinst=8),
USBDevice(vendor_id=0xbda product_id=0x129 bcd=0x3960 devid=usb\vid_0bda&pid_0129&rev_3960 devinst=9),
USBDevice(vendor_id=0x8086 product_id=0xa66 bcd=0x2780 devid=usb\vid_8086&pid_0a66&rev_2780 devinst=10))

No disabled plugins
Looking for devices of type: MTP_DEVICE
The Windows WPD service says there are no portable devices connected

Looking for devices of type: SMART_DEVICE_APP
All IP addresses {u'{CB961A99-F577-40C3-8EF9-B429BE8C416D}': [{'addr': u'192.168.1.6', 'broadcast': u'192.168.1.255', 'netmask': u'255.255.255.0'}], u'{C2D89587-E4FF-11E7-85F5-806E6F6E6963}': [{'addr': u'127.0.0.1', 'broadcast': u'127.255.255.255', 'netmask': u'255.0.0.0'}]}
No device is connected

Looking for devices...

Devices possibly connected: None


What can I do?? astein506@gmail.com

[DNSB]

Can you see your Kindle from File Explorer? Is this a eInk Kindle or a Kindle Fire tablet?

[Andiest]

You asked me these 2 questions: Can you see your Kindle from File Explorer? Is this a eInk Kindle or a Kindle Fire tablet?

I am not very techie so I am not sure what you mean by Kindle from file explorer. By eInk do you mean e reader? This is the one I have

[theducks]

If your user stats are current, you have a paperwhite (but what year/release. they are slighly different. Amazon help has an Identify my model guide if you need it)

Windows Explorer: is the way you normally find files on your PC.
If your Kindle is detected: it will appear on the list (This PC)

[Andiest]

I bought my kindle in 2017. It is firmware version 5.12.4

I tried finding the kindle on the PC and it is not listed under devices. Amazon told me it was recognized because when I plugged the kindle into my computer, the light lit up on the kindle. This notion was also confirmed by another technician.

I am thinking of buying a new kindle. Are people having problems connecting to calibre with the newest kindles paperwhites?

[theducks]

The Light says it sees USB Power (it lights when you plug it into a charger ONLY They really need better helpers )

What does Windows Device Manager (USB section) show or does it show where you EJECT USB devices inn the tool tray?

[DNSB]

What theducks said. That LED will come on if you plug into a charger never mind a computer.

Have you tried a different USB port or USB cable?

Basically, if Windows is not mounting your Kindle as a drive, there's no chance that calibre will see it.

[JSWolf]

Also, try a different computer if it's still not working when you try different cables and different USB ports.

And one thing, you are running a 64-bit Windows. So you should be using a 64-bit version of Calibre.

[Andiest]

Thank you all for your suggestions. I have already tried most of them to no avail. I have been on the phone with Amazon and Cox tech support also.

My problem is that I have used this software for years with no problem. I just bought a new kindle. I will see if that makes a difference.

thanks again to all of you, Andrea

[Andiest]

just wanted to let you all know I tried a kindle dedicated cord and calibre detected my device. I was using the wrong cord. My problem is solved. Thank you for all the suggestions. Andrea