Catalina and Calibre

swinnerton · 10-10-2019, 02:49 PM

Have been successfully using Calibre on my Mac for several years .
Just installed Catalina and to my dismay get message that there is an error communicating with the device via usb and a suggestion I reboot reset try new cable different port and so on ..i have done but kindle still unable to connect to Calibre 4.1 ..any ideas ?
Regards
Gerry

kovidgoyal · 10-10-2019, 09:16 PM

What is the full error you get?

swinnerton · 10-11-2019, 04:07 PM

Reinstalling Catalina fixed all my problems with Calibre.
There were several glitches with photos and Vuze which this reinstall has also fixed.
Regards

Joreur · 10-31-2019, 08:31 PM

i have the same problem, on two different Kindle Paperwhites.Ive not yet had time to reinstall Catalina
calibre, version 4.2.0
ERROR: Error: Error communicating with device

Failed to access files in the main memory of your device. You should contact the device manufacturer for support. Common fixes are: try a different USB cable/USB port on your computer. If you device has a "Reset to factory defaults" type of setting somewhere, use it. Underlying error: [Errno 1] Operation not permitted: u'/Volumes/Kindle/driveinfo.calibre'

Traceback (most recent call last):
File "site-packages/calibre/gui2/device.py", line 90, in run
File "site-packages/calibre/gui2/device.py", line 473, in _get_device_information
File "site-packages/calibre/devices/usbms/driver.py", line 161, in get_device_information
IOError: Failed to access files in the main memory of your device. You should contact the device manufacturer for support. Common fixes are: try a different USB cable/USB port on your computer. If you device has a "Reset to factory defaults" type of setting somewhere, use it. Underlying error: [Errno 1] Operation not permitted: u'/Volumes/Kindle/driveinfo.calibre'

This is a copy of the error message

Regards

Joreur

Joreur · 10-31-2019, 08:34 PM

I should have said in my immediately previous post that The Kindles work perfectly in Finder. iMac sees and communicates with them as normal.

Regards

Joreur

kovidgoyal · 10-31-2019, 10:09 PM

You told macOS not to allow calibre access to the Kindle when it was first connected. There is a procedure to grant permission, a bit of googling will find it.

Joreur · 11-01-2019, 07:47 AM

Easy when you know where to look. System Preferences>Security and Privacy>Privacy>Files and Folders>calibre removable volumes. Now working fine. Incidentally I was not aware of being asked to grant or not grant permission to Calibre

Thanks for your help

Joreur

JSWolf · 11-01-2019, 07:49 AM

Quote:

Originally Posted by Joreur

Easy when you know where to look. System Preferences>Security and Privacy>Privacy>Files and Folders>calibre removable volumes. Now working fine. Incidentally I was not aware of being asked to grant or not grant permission to Calibre

Thanks for your help

Joreur

The problem can be that when you are clicking and a requester pops up under the mouse, it's rather easy to click the wrong option without even noticing.

LzFm · 11-18-2019, 03:35 PM

I'm not sure if this is also caused by Catalina, but after the update on my Macbook, the 'drag and drop' option from Calibre to different folders or other applications doesn't work anymore. That feature still works on my iMac, though.

Do I need to make some changes on the settings? Both 'Removable Volumes' and 'Documents Folder' are currently selected under Privacy.

kovidgoyal · 11-18-2019, 07:36 PM

This is because of https://bugreports.qt.io/browse/QTBUG-78264

Gurvan · 12-06-2019, 01:49 AM

Okay... And is there a workaround ? How can I drag & drop from Calibre to Marvin on my iPad now ? (I knew that I should not have "upgraded" to Catalina... Sheesh... &#128530

Thanks for any help...

kovidgoyal · 12-06-2019, 03:33 AM

Use save to disk instead of drag and drop. Or Press the O key which will open the book's folder in finder and you can drag and drop from there.

Gurvan · 12-06-2019, 07:12 AM

Okay ! Thank you for that answer...

Any return back to "normal" sometime soon ?

kovidgoyal · 12-06-2019, 11:31 AM

Whenever the bug in Qt is fixed.

Gurvan · 12-07-2019, 03:32 AM

Thanks, i'll wait then... Please, let us know in your releases notes whenever that happens !

Thank you very much for all your good work !

10-11-2019, 04:07 PM	#3
swinnerton Junior Member Posts: 2 Karma: 10 Join Date: Apr 2016 Device: none	All now working Reinstalling Catalina fixed all my problems with Calibre. There were several glitches with photos and Vuze which this reinstall has also fixed. Regards

11-18-2019, 03:35 PM	#9
LzFm Junior Member Posts: 4 Karma: 10 Join Date: Oct 2019 Location: Manila Device: Forma \| Aura H2O	Having issues with 'drag/drop' features I'm not sure if this is also caused by Catalina, but after the update on my Macbook, the 'drag and drop' option from Calibre to different folders or other applications doesn't work anymore. That feature still works on my iMac, though. Do I need to make some changes on the settings? Both 'Removable Volumes' and 'Documents Folder' are currently selected under Privacy.

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10-10-2019, 02:49 PM	#1
swinnerton Junior Member Posts: 2 Karma: 10 Join Date: Apr 2016 Device: none	Catalina and Calibre Have been successfully using Calibre on my Mac for several years . Just installed Catalina and to my dismay get message that there is an error communicating with the device via usb and a suggestion I reboot reset try new cable different port and so on ..i have done but kindle still unable to connect to Calibre 4.1 ..any ideas ? Regards Gerry

10-10-2019, 09:16 PM	#2
kovidgoyal creator of calibre Posts: 45,311 Karma: 27111242 Join Date: Oct 2006 Location: Mumbai, India Device: Various	What is the full error you get?

10-31-2019, 08:31 PM	#4
Joreur Junior Member Posts: 3 Karma: 10 Join Date: Oct 2019 Device: Kindle Paperwhite	i have the same problem, on two different Kindle Paperwhites.Ive not yet had time to reinstall Catalina calibre, version 4.2.0 ERROR: Error: Error communicating with device Failed to access files in the main memory of your device. You should contact the device manufacturer for support. Common fixes are: try a different USB cable/USB port on your computer. If you device has a "Reset to factory defaults" type of setting somewhere, use it. Underlying error: [Errno 1] Operation not permitted: u'/Volumes/Kindle/driveinfo.calibre' Traceback (most recent call last): File "site-packages/calibre/gui2/device.py", line 90, in run File "site-packages/calibre/gui2/device.py", line 473, in _get_device_information File "site-packages/calibre/devices/usbms/driver.py", line 161, in get_device_information IOError: Failed to access files in the main memory of your device. You should contact the device manufacturer for support. Common fixes are: try a different USB cable/USB port on your computer. If you device has a "Reset to factory defaults" type of setting somewhere, use it. Underlying error: [Errno 1] Operation not permitted: u'/Volumes/Kindle/driveinfo.calibre' This is a copy of the error message Regards Joreur

10-31-2019, 08:34 PM	#5
Joreur Junior Member Posts: 3 Karma: 10 Join Date: Oct 2019 Device: Kindle Paperwhite	I should have said in my immediately previous post that The Kindles work perfectly in Finder. iMac sees and communicates with them as normal. Regards Joreur

10-31-2019, 10:09 PM	#6
kovidgoyal creator of calibre Posts: 45,311 Karma: 27111242 Join Date: Oct 2006 Location: Mumbai, India Device: Various	You told macOS not to allow calibre access to the Kindle when it was first connected. There is a procedure to grant permission, a bit of googling will find it.

11-01-2019, 07:47 AM	#7
Joreur Junior Member Posts: 3 Karma: 10 Join Date: Oct 2019 Device: Kindle Paperwhite	Easy when you know where to look. System Preferences>Security and Privacy>Privacy>Files and Folders>calibre removable volumes. Now working fine. Incidentally I was not aware of being asked to grant or not grant permission to Calibre Thanks for your help Joreur

11-18-2019, 07:36 PM	#10
kovidgoyal creator of calibre Posts: 45,311 Karma: 27111242 Join Date: Oct 2006 Location: Mumbai, India Device: Various	This is because of https://bugreports.qt.io/browse/QTBUG-78264

12-06-2019, 01:49 AM	#11
Gurvan Groupie Posts: 189 Karma: 986146 Join Date: Jan 2010 Location: En Europe, mais pas loin des Etats-Unis et d'un grand groupe de hard-rock Allemand... Device: iPhone 6+ and iPad 1 (love them both...)	Okay... And is there a workaround ? How can I drag & drop from Calibre to Marvin on my iPad now ? (I knew that I should not have "upgraded" to Catalina... Sheesh... &#128530 Thanks for any help...

12-06-2019, 03:33 AM	#12
kovidgoyal creator of calibre Posts: 45,311 Karma: 27111242 Join Date: Oct 2006 Location: Mumbai, India Device: Various	Use save to disk instead of drag and drop. Or Press the O key which will open the book's folder in finder and you can drag and drop from there.

12-06-2019, 07:12 AM	#13
Gurvan Groupie Posts: 189 Karma: 986146 Join Date: Jan 2010 Location: En Europe, mais pas loin des Etats-Unis et d'un grand groupe de hard-rock Allemand... Device: iPhone 6+ and iPad 1 (love them both...)	Okay ! Thank you for that answer... Any return back to "normal" sometime soon ?

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12-06-2019, 11:31 AM	#14
kovidgoyal creator of calibre Posts: 45,311 Karma: 27111242 Join Date: Oct 2006 Location: Mumbai, India Device: Various	Whenever the bug in Qt is fixed.

12-07-2019, 03:32 AM	#15
Gurvan Groupie Posts: 189 Karma: 986146 Join Date: Jan 2010 Location: En Europe, mais pas loin des Etats-Unis et d'un grand groupe de hard-rock Allemand... Device: iPhone 6+ and iPad 1 (love them both...)	Thanks, i'll wait then... Please, let us know in your releases notes whenever that happens ! Thank you very much for all your good work !