2017 Fire HD Tablet Not Charging

Catlady · 09-03-2018, 02:42 PM

My 2017 Fire HD 8 tablet hasn't been charging properly; I usually charge overnight, and for the past few days, in the morning it still hadn't completely charged.

At first I thought maybe the wall plug or the USB cable wasn't in all the way, or had been jarred loose, but the tablet clearly says it's charging, and I've been carefully checking the connections. I've also tried a few different chargers. Sometimes the tablet charges in a normal amount of time and sometimes it doesn't.

Today it started to LOSE charge while plugged in.

It's less than a year old--I think it was a Black Friday purchase last year. Is it kaput, or is there anything I can try to get it to charge properly? Thanks.

stumped · 09-03-2018, 03:08 PM

If it is less than a year old then Amazon will replace it. If faulty. They will expect you to troubleshoot first as per their instructions first though so you can save some time by Trying a hard reset and then a factory reset. Instructions for both on their site
All that generosity ends at 12 months plus one day though, unless you bought extended warranty,, so contact them now

Deskisamess · 09-03-2018, 03:10 PM

Some Fires only have a 90 day warranty.

Catlady · 09-03-2018, 03:35 PM

Right now it's started to charge again--was at 24 percent, now it's up to 27 percent. I'm going to wait a couple of hours to see if I can get a decent amount of charge before I do anything else.

Thanks for the help.

Barbara1955 · 09-03-2018, 04:27 PM

Try another wall plug...

stumped · 09-04-2018, 01:47 AM

Quote:

Originally Posted by Deskisamess

Some Fires only have a 90 day warranty.

link to evidence to backup that claim please ?

any new tablet from amazon has 12 months warranty

the 90 day will only be for used ones sold as refurbished, or for warehouse deals

stumped · 09-04-2018, 01:50 AM

Quote:

Originally Posted by Barbara1955

Try another wall plug...

scroll up & read what the OP SAID "...I've also tried a few different chargers...."

Barbara1955 · 09-04-2018, 05:34 AM

Try a Different Wall plug on a DIFFERENT Circuit IF you using a Bedroom then Try the Kitchen or Living Room

stumped did I spell it out for you? sheesh

Barbara1955 · 09-04-2018, 05:37 AM

Quote:

Originally Posted by stumped

link to evidence to backup that claim please ?

any new tablet from amazon has 12 months warranty

the 90 day will only be for used ones sold as refurbished, or for warehouse deals

https://www.amazon.com/Fire-Tablet-A...pSrc=srch#tech

Please Note 90 Day warranty on NEW 7" Fire....

https://www.amazon.com/dp/B01J94SWWU...ab_cc_dgs#tech

Also note 90 day warranty on 8" Fire

Deskisamess · 09-05-2018, 02:54 PM

Quote:

Originally Posted by stumped

link to evidence to backup that claim please ?

any new tablet from amazon has 12 months warranty

the 90 day will only be for used ones sold as refurbished, or for warehouse deals

90 day warranties have been the norm for a couple of years now on the 7" and 8" Fires.

A Google search found articles in tech mags in 2015 about the 90 day warranty on the $50 Fires.

Blossom · 09-05-2018, 05:56 PM

Quote:

Originally Posted by Catlady

Right now it's started to charge again--was at 24 percent, now it's up to 27 percent. I'm going to wait a couple of hours to see if I can get a decent amount of charge before I do anything else.

Thanks for the help.

Have you charged it with the tablet off? Many times on a Kindle Fire, the sync will get stuck due to Amazon servers being overloaded. Turning the tablet off and charging it that way will get you a full charge.

Any time I have a charge issue I always restart the device then charge, if that doesn't work than I charge it while it's off. That usually fixes battery calibration issues.

If all that doesn't work a factory reset solves 99.9% of Android issues.

If a factory reset doesn't fix it you know it's faulty. We had a firmware update the other day so it could be a factory reset is needed. If the solutions above don't work.

Sent from my Nexus 7

Catlady · 09-06-2018, 08:01 AM

Wouldn't you know it, the stupid thing's been charging just fine ever since I asked about it, without me doing anything different. When it goes kerflooey again, I'll try the various suggestions I've been given, though I suspect I may be looking for a replacement come Black Friday. Thank you so much.

09-03-2018, 02:42 PM	#1
Catlady Grand Sorcerer Posts: 7,423 Karma: 52734361 Join Date: Oct 2010 Device: Kindle Fire, Kindle Paperwhite, AGPTek Bluetooth Clip	2017 Fire HD Tablet Not Charging My 2017 Fire HD 8 tablet hasn't been charging properly; I usually charge overnight, and for the past few days, in the morning it still hadn't completely charged. At first I thought maybe the wall plug or the USB cable wasn't in all the way, or had been jarred loose, but the tablet clearly says it's charging, and I've been carefully checking the connections. I've also tried a few different chargers. Sometimes the tablet charges in a normal amount of time and sometimes it doesn't. Today it started to LOSE charge while plugged in. It's less than a year old--I think it was a Black Friday purchase last year. Is it kaput, or is there anything I can try to get it to charge properly? Thanks.

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09-03-2018, 03:08 PM	#2
stumped Wizard Posts: 3,305 Karma: 10259306 Join Date: May 2016 Device: kobo forma, Kobo Libra, Huawei media Tab, fire HD10, PW3 HDX8.9,	If it is less than a year old then Amazon will replace it. If faulty. They will expect you to troubleshoot first as per their instructions first though so you can save some time by Trying a hard reset and then a factory reset. Instructions for both on their site All that generosity ends at 12 months plus one day though, unless you bought extended warranty,, so contact them now

09-03-2018, 03:10 PM	#3
Deskisamess Wizard Posts: 2,775 Karma: 45827761 Join Date: Sep 2012 Location: Ohio Device: iPhone 13 Pro, iPad mini, iPad Pro 12.9",Paperwhite 6.8", Scribe 2022	Some Fires only have a 90 day warranty.

09-03-2018, 03:35 PM	#4
Catlady Grand Sorcerer Posts: 7,423 Karma: 52734361 Join Date: Oct 2010 Device: Kindle Fire, Kindle Paperwhite, AGPTek Bluetooth Clip	Right now it's started to charge again--was at 24 percent, now it's up to 27 percent. I'm going to wait a couple of hours to see if I can get a decent amount of charge before I do anything else. Thanks for the help.

09-03-2018, 04:27 PM	#5
Barbara1955 Non-Techy Posts: 4,455 Karma: 15499273 Join Date: Feb 2011 Location: WV---USA Device: Samsung Cell Phone & Amazon Fires & Kobo eReaders	Try another wall plug...

09-04-2018, 05:34 AM	#8
Barbara1955 Non-Techy Posts: 4,455 Karma: 15499273 Join Date: Feb 2011 Location: WV---USA Device: Samsung Cell Phone & Amazon Fires & Kobo eReaders	Try a Different Wall plug on a DIFFERENT Circuit IF you using a Bedroom then Try the Kitchen or Living Room stumped did I spell it out for you? sheesh

09-06-2018, 08:01 AM	#12
Catlady Grand Sorcerer Posts: 7,423 Karma: 52734361 Join Date: Oct 2010 Device: Kindle Fire, Kindle Paperwhite, AGPTek Bluetooth Clip	Wouldn't you know it, the stupid thing's been charging just fine ever since I asked about it, without me doing anything different. When it goes kerflooey again, I'll try the various suggestions I've been given, though I suspect I may be looking for a replacement come Black Friday. Thank you so much.

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