ebook download limit

Ricky D'Angelo · 08-11-2018, 11:04 AM

I've tried downloading some books a couple of times from Amazon which I've previously purchased and gotten a notice that I reached the download limit and to purchase the ebook again. No thanks. Over the years I've downloaded this book across various kindles, tablets and computers (some of which have "died" and are no longer accessible). Is there any easy way to be able to download this book again?

cvkemp · 08-11-2018, 11:22 AM

I have never had that issue.

shalym · 08-11-2018, 11:24 AM

Quote:

Originally Posted by Ricky D'Angelo

I've tried downloading some books a couple of times from Amazon which I've previously purchased and gotten a notice that I reached the download limit and to purchase the ebook again. No thanks. Over the years I've downloaded this book across various kindles, tablets and computers (some of which have "died" and are no longer accessible). Is there any easy way to be able to download this book again?

Call Amazon and let them know? They may be able to clear the flag?

Shari

Deskisamess · 08-11-2018, 11:37 AM

If the licenses weren't cleared by the removal of other devices, Amazon can clear them. The default number is 6, I believe. Some books, like textbooks, have fewer, and some have no limit.

Usually, removing the book from a device, and syncing, is all it takes.

Ricky D'Angelo · 08-11-2018, 03:08 PM

Quote:

Originally Posted by Deskisamess

If the licenses weren't cleared by the removal of other devices, Amazon can clear them. The default number is 6, I believe. Some books, like textbooks, have fewer, and some have no limit.

Usually, removing the book from a device, and syncing, is all it takes.

I tried deleting the book from my kindle fire and then tried to download the book to my kindle for PC. Still got a prompt that the book could not be downloaded.

shalym · 08-13-2018, 02:54 PM

Quote:

Originally Posted by Ricky D'Angelo

I tried deleting the book from my kindle fire and then tried to download the book to my kindle for PC. Still got a prompt that the book could not be downloaded.

Have you contacted Amazon? Sounds like a glitch...

Shari

badgoodDeb · 08-13-2018, 05:09 PM

Under "manage content and devices", if you click on DEVICES "tab", you should be able to delete devices that you no longer own. I would *hope* that this would clear their download count, but you might need to talk to amazon after you've deleted the dead devices.

(Hmmm .... 'bout time I edit my own devices. I don't know what half of them are. Done. Eventually I'll re-register any active devices that I may have accidentally removed.)

TheSmitty · 08-13-2018, 09:57 PM

OP, once you have tried what others have said and/or called Amazon it would be awesome if you could update the thread. I know I for one am curious to hear the outcome.

thank you

Deskisamess · 08-13-2018, 10:14 PM

It's been a known issue for a long time that some device Kindle apps sometimes clone themselves after the app is updated. So always keep an eye on the Devices registered at Content & Devices.

I don't know if it still happens, but it wasn't unusual to end up with those clones, and that could play havoc with the simultaneous licenses permitted.

Ricky D'Angelo · 08-14-2018, 01:06 AM

I went to the amazon website and under my devices>my contents this book was downloaded in four devices. None of which I want to deregister since I have lots of other books I want to read on these devices. When I tried to download the book to my kindle fire (the fifth device) I got the license limit warning prompt (see attachment). So for this particular book it appears that only four devices are allowed to contain the book at one time. I haven't contacted Amazon about it yet but I suspect the device download limit is set by the publisher and nothing can be done about it. Hence the last sentence in the warning prompt, "You may also purchase another copy from the Kindle Store."

JSWolf · 08-14-2018, 07:19 AM

It's issues like this that is a very good reason to remove the DRM. Once gone, you won't get this limit.

patrickt · 08-14-2018, 09:50 AM

A number of people have suggested contacting Customer Service and Ricky seems will to do almost anything except that. Perhaps he already knows why he's getting the message.

Tarana · 08-14-2018, 10:18 AM

Deleted...already answered.

rcentros · 08-14-2018, 02:09 PM

Quote:

Originally Posted by Ricky D'Angelo

...I haven't contacted Amazon about it yet but I suspect the device download limit is set by the publisher and nothing can be done about it. Hence the last sentence in the warning prompt, "You may also purchase another copy from the Kindle Store."

I think they sometimes tell you how many simultaneous devices you can load a particular book on in the book details section. Or at least it seems like I used to see that number. What happens when you delete the book from one of the other devices?

Ricky D'Angelo · 08-14-2018, 08:06 PM

Quote:

Originally Posted by patrickt

A number of people have suggested contacting Customer Service and Ricky seems will to do almost anything except that. Perhaps he already knows why he's getting the message.

The reason is that after work the last thing I want to do at home is to call customer support. But your comment prompted me to contact amazon via chat.

Quote:

Amazon Your AccountAmazon.com
Message From Customer Service
Hello,
Here's a copy of the chat transcript you requested:

Initial Question: I downloaded the following book xxxxxxx to four devices. When I tried to download the book to my kindle fire I got a prompt that the license limit has been reached. Is the limit to download the book to only four devices limited to the publisher or is this something Amazon can change so I can download the book again to my kindle fire?

03:45 PM PDT (Amazon): Hello, I'm here to help you today.
03:45 PM PDT xxxxxxxxx: Ok
03:46 PM PDT xxxxx: No worries.
I will help you with this issue.
I will check this for you.
03:46 PM PDT xxxxxx: Thanks
03:46 PM PDT xxxxx: You're welcome!
03:47 PM PDT xxxx: May I know in which device you would like to download the book?
03:48 PM PDT xxxxx: Yes, it is a kindle fire
03:50 PM PDT xxxxx:I checked and see that you can able to download the book under four device.
03:51 PM PDT xxxx: I have sent the book to your fire device.
Now try to download the book and let me know.

03:54 PM PDT xxxxxx: Thank you. I was able to download the book to my kindle fire.
03:54 PM PDT xxxxx: Great!
Is all set now?
03:54 PM PDT xxxxx: Thank you for your help. Yes, it is all set now.
03:54 PM PDT xxxxx: Is there anything else I can assist you with today?
03:55 PM PDT xxxx: No
03:55 PM PDT xxxxx: Thank you for contacting Kindle support. Have a great day!!

Take care.

Bye!

Please click on the "End Chat" to close this window.
Thank you.
Amazon.com

08-11-2018, 11:04 AM	#1
Ricky D'Angelo Fanatic Posts: 537 Karma: 2495066 Join Date: Feb 2013 Location: Latin America Device: Sony PRS-T1, PRS-T-2, PRS 350, PRS 950; Kobo Mini; Kindle PW3, Fire 10	ebook download limit I've tried downloading some books a couple of times from Amazon which I've previously purchased and gotten a notice that I reached the download limit and to purchase the ebook again. No thanks. Over the years I've downloaded this book across various kindles, tablets and computers (some of which have "died" and are no longer accessible). Is there any easy way to be able to download this book again?

08-13-2018, 05:09 PM	#7
badgoodDeb Grand Sorcerer Posts: 8,574 Karma: 64462893 Join Date: Jan 2008 Location: Harrisburg outskirts Device: Palms, K1-4s, iPads, iPhones, KV, KO1	Under "manage content and devices", if you click on DEVICES "tab", you should be able to delete devices that you no longer own. I would hope that this would clear their download count, but you might need to talk to amazon after you've deleted the dead devices. (Hmmm .... 'bout time I edit my own devices. I don't know what half of them are. Done. Eventually I'll re-register any active devices that I may have accidentally removed.) Last edited by badgoodDeb; 08-13-2018 at 05:18 PM.

08-14-2018, 01:06 AM	#10
Ricky D'Angelo Fanatic Posts: 537 Karma: 2495066 Join Date: Feb 2013 Location: Latin America Device: Sony PRS-T1, PRS-T-2, PRS 350, PRS 950; Kobo Mini; Kindle PW3, Fire 10	I went to the amazon website and under my devices>my contents this book was downloaded in four devices. None of which I want to deregister since I have lots of other books I want to read on these devices. When I tried to download the book to my kindle fire (the fifth device) I got the license limit warning prompt (see attachment). So for this particular book it appears that only four devices are allowed to contain the book at one time. I haven't contacted Amazon about it yet but I suspect the device download limit is set by the publisher and nothing can be done about it. Hence the last sentence in the warning prompt, "You may also purchase another copy from the Kindle Store." Attached Thumbnails

08-14-2018, 10:18 AM	#13
Tarana Wizard Posts: 4,061 Karma: 38840460 Join Date: Sep 2012 Location: Minneapolis Device: PWSE, Voyage, K3, HDX, KBasic 7 & 8, Nook Glo3, Echos, Nanos	Deleted...already answered. Last edited by Tarana; 08-14-2018 at 10:23 AM.

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08-11-2018, 11:22 AM	#2
cvkemp Loving life Posts: 1,431 Karma: 7991496 Join Date: Mar 2009 Location: Hot Springs Village, Arkansas Device: PaperWhite 6 SE, Fire HD8	I have never had that issue.

08-11-2018, 11:37 AM	#4
Deskisamess Wizard Posts: 2,777 Karma: 45827761 Join Date: Sep 2012 Location: Ohio Device: iPhone 13 Pro, iPad mini, iPad Pro 12.9",Paperwhite 6.8", Scribe 2022	If the licenses weren't cleared by the removal of other devices, Amazon can clear them. The default number is 6, I believe. Some books, like textbooks, have fewer, and some have no limit. Usually, removing the book from a device, and syncing, is all it takes.

08-13-2018, 09:57 PM	#8
TheSmitty Addict Posts: 334 Karma: 1211722 Join Date: Dec 2017 Location: DFW, TX area Device: Kindle Colorsoft, Libra Colour, Voyage, iPad Pro 11, iPad Mini 7	OP, once you have tried what others have said and/or called Amazon it would be awesome if you could update the thread. I know I for one am curious to hear the outcome. thank you

08-13-2018, 10:14 PM	#9
Deskisamess Wizard Posts: 2,777 Karma: 45827761 Join Date: Sep 2012 Location: Ohio Device: iPhone 13 Pro, iPad mini, iPad Pro 12.9",Paperwhite 6.8", Scribe 2022	It's been a known issue for a long time that some device Kindle apps sometimes clone themselves after the app is updated. So always keep an eye on the Devices registered at Content & Devices. I don't know if it still happens, but it wasn't unusual to end up with those clones, and that could play havoc with the simultaneous licenses permitted.

08-14-2018, 07:19 AM	#11
JSWolf Resident Curmudgeon Posts: 80,782 Karma: 150249619 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	It's issues like this that is a very good reason to remove the DRM. Once gone, you won't get this limit.

08-14-2018, 09:50 AM	#12
patrickt Wizard Posts: 1,221 Karma: 8381518 Join Date: Oct 2009 Location: Oaxaca, Mexico Device: Paperwhite 4 X 2	A number of people have suggested contacting Customer Service and Ricky seems will to do almost anything except that. Perhaps he already knows why he's getting the message.

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