Is my reader faulty? Crashes with PDFs

BlackEel · 09-24-2008, 11:27 AM

I can't figure out if my PRS-505 is faulty or not.

I have tried copying a number of different PDFs to the device, via the Sony software, via Adobe Editions, via Calibre and by simply copying the file to a memory card.

As far as I can tell the PDFs are totally unsecured, they say Security: No Security in Adobe Editions and Acrobat

BUT, every time I try to read one of the PDFs my reader reboots, shows me a screen that says 'starting up' the one with the PDF (and BBeB) logo!

Is my reader faulty or am I just using crappy PDF files?

Could someone post a PDF that is readable on their PRS-505 that I could try?

babyd · 09-24-2008, 11:48 AM

You could try loading on the PDF user guide from the Sony CD......I loaded it on mine with no reading problems, so I know its okay on the reader itself.

BlackEel · 09-24-2008, 11:51 AM

Funny you should mention that, its exactly what I just did, using the sony software I copied the user manual to the reader, when i disconnect it, it searches for books then reboots, then searches for books, then reboots, repeat.... very annoying

babyd · 09-24-2008, 11:58 AM

Mmm, that is odd. Have you tried doing a hard reset, this will wipe the reader and put it back to factory settings. Beware it will remove all books, bookmarks, collections so make sure you have them on the PC first. (you can't back up bookmarks though, although you can add them to the books in the eLibrary and it will add them when you transfer to book back in)

I find my reader can be iffy after I transfer books and it seems happier if after I transfer books I switch off via the menu after it reboots, then switch back on. Otherwise it seems to do odd things. It may be worth switching off via menu first then see if that helps. If not try the hard reset and reload your books, or maybe just the one PDF (sony user guide) to see if it reads it then.

Otherwise just hang on and Im sure there will be others along later with lots of help for you

gwynevans · 09-24-2008, 12:33 PM

Quote:

Originally Posted by BlackEel

Could someone post a PDF that is readable on their PRS-505 that I could try?

Two to try are "Through the Looking Glass" from here and "Pride and Prejudice" from here, which both are fine on my 505.

BlackEel · 09-25-2008, 08:04 AM

OK, tried a lot more different PDFs, none work.

Thanks for your advice babyd, I did a hard reset, copied just the Sony manual via the Sony software, then used the menu to turn it off.

So when I turn on the device I have only the Sony manual, I go to 'books by title' and see the PDF, but when I press the '1' button to select the PDF the reader reboots.

I did take it to a local Sony shop as I work in central London, but they claim the online Sony is a different company so they could not replace my reader, but they gave me the customer support phone number.

So I have a support reference number with Sony now they are supposed to call me back with some help, I will update when something happens.

babyd · 09-25-2008, 08:23 AM

Sorry to hear you are still having problems. I have had two readers myself, my first one kept resetting randomly and then wiped collections and bookmarks all the time.
My second is much more stable. It does occasionally glitch but nothing major.

Let us know how you get on.

BlackEel · 09-30-2008, 10:24 AM

Well, visited another Sony shop, talked to Sony support, they tried to be helpful but basically didnt tell me anything useful. So arranged a return for a new one. Annoying that I have to wait for a new one but its definitely faulty.

DaleDe · 10-02-2008, 03:16 PM

You could try reapplying the firmware to the reader. It may be that the firmware installation is faulty.

Dale

immac · 10-03-2008, 02:17 AM

Minor problem: Yesterday, using Calibre, I downloaded the news pages from BBC and Assoc. Press (AP). As it is a direct download I do not know what format is used. The AP download worked fine, but the BBC download will not let me access it, keeps recycling/rebooting the Reader.
I can see similar problem described above for .pdf files.
I have tried shutting down and restarting - no change.
I would hope to just delete the BBC download, which is unimportant in itself, but because it will not let me in, I can not do that in the only way I know - from within the 'book' utility, which I can't access. Is there another way of deleting this file without wiping the whole memory?
Ian

dzbtrout · 10-03-2008, 05:36 AM

I am having the same problem. Unable to read any pdf and then the reader keeps rebooting itself. I have found out that unless you remove the pdf you will not be able to reset the reader. I suspect a firmware fault.

immac · 10-03-2008, 11:19 AM

Other pdf files are working fine. I am assuming the BBC file is a pdf file.
Dzbtrout: do you have a way of removing the file (which will not let me in)?
Ian

dzbtrout · 10-06-2008, 04:22 AM

Quote:

Originally Posted by immac

Other pdf files are working fine. I am assuming the BBC file is a pdf file.
Dzbtrout: do you have a way of removing the file (which will not let me in)?
Ian

Hi immac, what i do is i connect the prs to the usb and when it is recognized in "my computer" as a external drive i just browse thru the folders until i find the pdf file. i just delete the culprit, reset and the unit works fine. it is a bummer not being able to read pdf but guess i will have to put up with it.

DaleDe · 10-06-2008, 12:20 PM

Quote:

Originally Posted by dzbtrout

Hi immac, what i do is i connect the prs to the usb and when it is recognized in "my computer" as a external drive i just browse thru the folders until i find the pdf file. i just delete the culprit, reset and the unit works fine. it is a bummer not being able to read pdf but guess i will have to put up with it.

You should contact the Sony or the dealer and get this resolved. You should not have to get used not having a feature that was advertised to work. Try some really simple PDF files and if they don't work then your unit is defective. If the problem is specific to one PDF file then contact Sony or Adobe and send them the non-working sample.

Dale

09-24-2008, 11:27 AM	#1
BlackEel Junior Member Posts: 8 Karma: 10 Join Date: Sep 2008 Device: PRS-505	Is my reader faulty? Crashes with PDFs I can't figure out if my PRS-505 is faulty or not. I have tried copying a number of different PDFs to the device, via the Sony software, via Adobe Editions, via Calibre and by simply copying the file to a memory card. As far as I can tell the PDFs are totally unsecured, they say Security: No Security in Adobe Editions and Acrobat BUT, every time I try to read one of the PDFs my reader reboots, shows me a screen that says 'starting up' the one with the PDF (and BBeB) logo! Is my reader faulty or am I just using crappy PDF files? Could someone post a PDF that is readable on their PRS-505 that I could try?

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09-24-2008, 11:48 AM	#2
babyd Addict Posts: 384 Karma: 1567 Join Date: Jul 2008 Location: UK Device: Sony:505, 600, 350, 650, Kindle 3 & PW, Kobo Mini & Aura HD	You could try loading on the PDF user guide from the Sony CD......I loaded it on mine with no reading problems, so I know its okay on the reader itself.

09-24-2008, 11:51 AM	#3
BlackEel Junior Member Posts: 8 Karma: 10 Join Date: Sep 2008 Device: PRS-505	Funny you should mention that, its exactly what I just did, using the sony software I copied the user manual to the reader, when i disconnect it, it searches for books then reboots, then searches for books, then reboots, repeat.... very annoying

09-24-2008, 11:58 AM	#4
babyd Addict Posts: 384 Karma: 1567 Join Date: Jul 2008 Location: UK Device: Sony:505, 600, 350, 650, Kindle 3 & PW, Kobo Mini & Aura HD	Mmm, that is odd. Have you tried doing a hard reset, this will wipe the reader and put it back to factory settings. Beware it will remove all books, bookmarks, collections so make sure you have them on the PC first. (you can't back up bookmarks though, although you can add them to the books in the eLibrary and it will add them when you transfer to book back in) I find my reader can be iffy after I transfer books and it seems happier if after I transfer books I switch off via the menu after it reboots, then switch back on. Otherwise it seems to do odd things. It may be worth switching off via menu first then see if that helps. If not try the hard reset and reload your books, or maybe just the one PDF (sony user guide) to see if it reads it then. Otherwise just hang on and Im sure there will be others along later with lots of help for you

09-25-2008, 08:04 AM	#6
BlackEel Junior Member Posts: 8 Karma: 10 Join Date: Sep 2008 Device: PRS-505	OK, tried a lot more different PDFs, none work. Thanks for your advice babyd, I did a hard reset, copied just the Sony manual via the Sony software, then used the menu to turn it off. So when I turn on the device I have only the Sony manual, I go to 'books by title' and see the PDF, but when I press the '1' button to select the PDF the reader reboots. I did take it to a local Sony shop as I work in central London, but they claim the online Sony is a different company so they could not replace my reader, but they gave me the customer support phone number. So I have a support reference number with Sony now they are supposed to call me back with some help, I will update when something happens.

09-25-2008, 08:23 AM	#7
babyd Addict Posts: 384 Karma: 1567 Join Date: Jul 2008 Location: UK Device: Sony:505, 600, 350, 650, Kindle 3 & PW, Kobo Mini & Aura HD	Sorry to hear you are still having problems. I have had two readers myself, my first one kept resetting randomly and then wiped collections and bookmarks all the time. My second is much more stable. It does occasionally glitch but nothing major. Let us know how you get on.

09-30-2008, 10:24 AM	#8
BlackEel Junior Member Posts: 8 Karma: 10 Join Date: Sep 2008 Device: PRS-505	Well, visited another Sony shop, talked to Sony support, they tried to be helpful but basically didnt tell me anything useful. So arranged a return for a new one. Annoying that I have to wait for a new one but its definitely faulty.

10-02-2008, 03:16 PM	#9
DaleDe Grand Sorcerer Posts: 11,470 Karma: 13095790 Join Date: Aug 2007 Location: Grass Valley, CA Device: EB 1150, EZ Reader, Literati, iPad 2 & Air 2, iPhone 7	You could try reapplying the firmware to the reader. It may be that the firmware installation is faulty. Dale

10-03-2008, 02:17 AM	#10
immac Junior Member Posts: 3 Karma: 10 Join Date: Sep 2008 Location: Fethiye, Turkey Device: Sony PRS-505	Minor problem: Yesterday, using Calibre, I downloaded the news pages from BBC and Assoc. Press (AP). As it is a direct download I do not know what format is used. The AP download worked fine, but the BBC download will not let me access it, keeps recycling/rebooting the Reader. I can see similar problem described above for .pdf files. I have tried shutting down and restarting - no change. I would hope to just delete the BBC download, which is unimportant in itself, but because it will not let me in, I can not do that in the only way I know - from within the 'book' utility, which I can't access. Is there another way of deleting this file without wiping the whole memory? Ian

10-03-2008, 05:36 AM	#11
dzbtrout Junior Member Posts: 3 Karma: 11 Join Date: Sep 2008 Device: Sony Reader	I am having the same problem. Unable to read any pdf and then the reader keeps rebooting itself. I have found out that unless you remove the pdf you will not be able to reset the reader. I suspect a firmware fault.

10-03-2008, 11:19 AM	#12
immac Junior Member Posts: 3 Karma: 10 Join Date: Sep 2008 Location: Fethiye, Turkey Device: Sony PRS-505	Other pdf files are working fine. I am assuming the BBC file is a pdf file. Dzbtrout: do you have a way of removing the file (which will not let me in)? Ian

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