Unable to download metadata

Audra · 08-26-2017, 06:43 PM

I am running Calibre version 3.7.0 on Windows 10. All of a sudden, I am unable to download metadata for a single book. I can open the Edit Metadata window. When I click on “Download Metadata” the only thing that happens is that Calibre freezes and I must use Task Manager to close it. This occurs with all books, including those I had no trouble with before. I have tried rebooting and restarting Calibre and that did not work. My internet connection is fine. Does anyone have any suggestions for what I can try?

BetterRed · 08-26-2017, 07:36 PM

@Audra - maybe your firewall is blocking calibre, although I wouldn't expect calibre to 'freeze' if that were true. Check your firewall settings. Or disable it for a short while and do a test in calibre.

If it's not a firewall issue, try double clicking the calibre.msi and selecting Repair.

If that doesn't overcome the problem, uninstall calibre via the control panel - don't worry you wont lose libraries or settings. Then get a fresh download from here and reinstall.

Added : but first, see next three posts

BR

PeterT · 08-26-2017, 07:42 PM

any chance thqt calibre is putting up a dialog box off screen?

theducks · 08-26-2017, 07:50 PM

Quote:

Originally Posted by PeterT

any chance thqt calibre is putting up a dialog box off screen?

I vote for this one.

Missing second monitors have bitten me more than once.

BetterRed · 08-26-2017, 08:21 PM

Quote:

Originally Posted by PeterT

any chance thqt calibre is putting up a dialog box off screen?

I always forget this one. mainly 'cos I never put modal dialogue boxes on my secondary monitor.

Perhaps calibre-debug could have a 'window-reset' option, which would restore default sizes, position and location for all windows.

BR

Audra · 08-26-2017, 09:18 PM

Thank you very much for your quick responses.

I don't understand what is meant by "missing monitors". I actually do have two monitors. And previously, when it was working, I never had a dialogue box appear when I clicked on "Download Medidata."

I will disable the firewall and try Calibre. But I have had no firewall changes lately so it seems unlikely. If that does not work I will try the repair option and if I still have trouble I will uninstall and reinstall.

I will let you know how it goes. Thanks again.

Audra · 08-26-2017, 09:45 PM

Not the firewall.

Tried the calibre.msi Repair. No change.

Uninstalled the program, downloaded a new version , and installed it.

I still have the same problem. No change.

Is there any way of checking whether there are dialogue boxes open that do not show on the screen?

Any other ideas? Please?

PeterT · 08-26-2017, 09:52 PM

Try hitting the escape key. That might close an open dialog box. Or do any of these ideas work?
https://www.technipages.com/bring-of...ck-onto-screen

Audra · 08-26-2017, 10:13 PM

WOW! Thank you!

Hitting the escape key first made the entire window (Edit Medidata) disappear. Next I clicked on it again and clicked on Download Medidata. Freeze. Clicked escape again: the window disappeared and no more freeze. Tried this again and it worked as it should. Tried to download covers. Freeze. Hit escape. Worked perfectly.

THANK YOU SO MUCH.

08-26-2017, 06:43 PM	#1
Audra Enthusiast Posts: 36 Karma: 10 Join Date: Oct 2011 Location: Southern California, United States Device: Color Nook	Unable to download metadata I am running Calibre version 3.7.0 on Windows 10. All of a sudden, I am unable to download metadata for a single book. I can open the Edit Metadata window. When I click on “Download Metadata” the only thing that happens is that Calibre freezes and I must use Task Manager to close it. This occurs with all books, including those I had no trouble with before. I have tried rebooting and restarting Calibre and that did not work. My internet connection is fine. Does anyone have any suggestions for what I can try?

08-26-2017, 07:36 PM	#2
BetterRed null operator (he/him) Posts: 22,018 Karma: 30277294 Join Date: Mar 2012 Location: Sydney Australia Device: none	@Audra - maybe your firewall is blocking calibre, although I wouldn't expect calibre to 'freeze' if that were true. Check your firewall settings. Or disable it for a short while and do a test in calibre. If it's not a firewall issue, try double clicking the calibre.msi and selecting Repair. If that doesn't overcome the problem, uninstall calibre via the control panel - don't worry you wont lose libraries or settings. Then get a fresh download from here and reinstall. Added : but first, see next three posts BR Last edited by BetterRed; 08-26-2017 at 08:23 PM.

08-26-2017, 09:52 PM	#8
PeterT Grand Sorcerer Posts: 13,698 Karma: 79983758 Join Date: Nov 2007 Location: Toronto Device: Libra H2O, Libra Colour	Try hitting the escape key. That might close an open dialog box. Or do any of these ideas work? https://www.technipages.com/bring-of...ck-onto-screen Last edited by PeterT; 08-26-2017 at 09:56 PM.

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08-26-2017, 07:42 PM	#3
PeterT Grand Sorcerer Posts: 13,698 Karma: 79983758 Join Date: Nov 2007 Location: Toronto Device: Libra H2O, Libra Colour	any chance thqt calibre is putting up a dialog box off screen?

08-26-2017, 09:18 PM	#6
Audra Enthusiast Posts: 36 Karma: 10 Join Date: Oct 2011 Location: Southern California, United States Device: Color Nook	Thank you very much for your quick responses. I don't understand what is meant by "missing monitors". I actually do have two monitors. And previously, when it was working, I never had a dialogue box appear when I clicked on "Download Medidata." I will disable the firewall and try Calibre. But I have had no firewall changes lately so it seems unlikely. If that does not work I will try the repair option and if I still have trouble I will uninstall and reinstall. I will let you know how it goes. Thanks again.

08-26-2017, 09:45 PM	#7
Audra Enthusiast Posts: 36 Karma: 10 Join Date: Oct 2011 Location: Southern California, United States Device: Color Nook	Not the firewall. Tried the calibre.msi Repair. No change. Uninstalled the program, downloaded a new version , and installed it. I still have the same problem. No change. Is there any way of checking whether there are dialogue boxes open that do not show on the screen? Any other ideas? Please?

08-26-2017, 10:13 PM	#9
Audra Enthusiast Posts: 36 Karma: 10 Join Date: Oct 2011 Location: Southern California, United States Device: Color Nook	WOW! Thank you! Hitting the escape key first made the entire window (Edit Medidata) disappear. Next I clicked on it again and clicked on Download Medidata. Freeze. Clicked escape again: the window disappeared and no more freeze. Tried this again and it worked as it should. Tried to download covers. Freeze. Hit escape. Worked perfectly. THANK YOU SO MUCH.

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