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Old 08-06-2017, 09:49 PM   #1
ChipAHoy
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Question Kindle Fire and Macbook issue
The Kindle Fire does not show up as a device when plugged in to my laptop. I have tried both ports on my Mac. The Kindle Fire shows up when plugged in to another laptop.

My Kindle Voyage shows up intermittantly when plugged in to my computer, and shows up fine when plugged in to my husband's computer.

I am trying to figure out if there is a problem with my USB ports, the charging chord, or the device.
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Old 08-06-2017, 10:29 PM   #2
GlenBarrington
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Quote:
Originally Posted by ChipAHoy View Post
The Kindle Fire does not show up as a device when plugged in to my laptop. I have tried both ports on my Mac. The Kindle Fire shows up when plugged in to another laptop.

My Kindle Voyage shows up intermittantly when plugged in to my computer, and shows up fine when plugged in to my husband's computer.

I am trying to figure out if there is a problem with my USB ports, the charging chord, or the device.
If the Kindle works consistently with the same cable on a different computer, then I would say that, logically, the cable and the port on the Kindle are fine. It seems unlikely that BOTH ports on your Mac would go bad at the same time, but you never know, I guess. Do the ports work with other devices?

Is this a new situation, or is this a new computer (to your kindle, that is)?

As a PC guy, I don't know much about Macs. But to me, it sounds like it might also be a software issue. Does your husband's computer use the same operating system? Is it set up differently in some way?

To me, this sounds like a computer specific issue. A call to tech support is not out of the question, I think. (To both Apple and Amazon - don't tell them you have called the other, they'll just point to the other company as being their fault. make them go through their checklist, at least!)
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Old 08-06-2017, 11:09 PM   #3
ChipAHoy
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Thank you for the reply.
My husband's computer is a Windows computer.
My tech support with Apple is past its warranty, so I think I will just have to take the computer to the Apple store.
The USB ports sometime seem to work intermittently, so that could be the issue. When I run OnyX, I get the message that my computer needs to be repaired, but a help forum said OnyX shows this sometimes when it is not the case, and I have no other issues with the Mac.
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Old 08-06-2017, 11:55 PM   #4
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Quote:
Originally Posted by ChipAHoy View Post
Thank you for the reply.
My husband's computer is a Windows computer.
My tech support with Apple is past its warranty, so I think I will just have to take the computer to the Apple store.
The USB ports sometime seem to work intermittently, so that could be the issue. When I run OnyX, I get the message that my computer needs to be repaired, but a help forum said OnyX shows this sometimes when it is not the case, and I have no other issues with the Mac.
Let me guess - you have a Mac with only USB-3 ports.

There was a bad run of the USB-3 controller chip used in the Mac computers.
Only a few ten million or so.
They where recalled by the chip manufacturer but there where a few million that got lose before the recall.
(It was a big news story in the world of chip manufacturing.)

Those chips behave just as you describe.
They are just fine with USB-3 devices, flaky with USB-2 devices.
Your Kindle only has a USB-2 port.

If you need to connect a USB-2 device to one of these flaky USB-3 ports, you need to use an external (USB-3) hub that does not contain one of these flaky chips.
It will serve as a USB-2 to USB-3 converter in addition to being a multi-port hub.
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Old 08-07-2017, 10:24 AM   #5
ChipAHoy
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I actually only have two USB ports on my Macbook Air, but I wonder if the same solution might work? Maybe I will pickup an external USB-3 hub and try it out. Thanks again for the info


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Old 08-07-2017, 10:41 AM   #6
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Moved to the Kindle Fire forum.
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Old 08-07-2017, 03:19 PM   #7
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Hmmm -- I've never had a problem, but I have a MacBook Air too. I'll have to mentally file this tip.
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