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Old 07-28-2017, 03:57 PM   #1
hariov
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Question Word Wise is not working for Hyphenated Words on Kindle
Hi everyone, this is my first post here

I have new Kindle Oasis with Jailbroken firmware version 5.8.7.0.1. I noticed that Word Wise does not show hints for hyphenated words on Kindle. I attached a screenshot of the same page on Kindle for Android versus Kindle Oasis. Actually I noticed this issue starting from the initial shipped firmware 5.8.2.1.

Any idea if this has been fixed in more recent version of the firmware? I would appreciate if someone can try and let me know.

Thank you.
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Old 07-28-2017, 04:53 PM   #2
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I confirm the existence of a problem. KPW3 Firmware 5.8.7. But such situations are very rare. Hints for some words with hyphens are present.
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Old 07-28-2017, 05:17 PM   #3
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Quote:
Originally Posted by Eliy View Post
I confirm the existence of a problem. KPW3 Firmware 5.8.7. But such situations are very rare. Hints for some words with hyphens are present.
Where is the problem?
I see two different fonts and the hyphen is in the correct place.

Your kindle does not have a problem. You confirmed that hyphenation is working properly.

As to the hints, I have no clue.
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Old 07-28-2017, 06:06 PM   #4
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Quote:
Originally Posted by Eliy View Post
I confirm the existence of a problem. KPW3 Firmware 5.8.7.
Please do not report bugs/issues while not on the latest firmware. 5.8.10 is the latest firmware. Your bug/issue could have been fixed.
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Old 07-28-2017, 08:59 PM   #5
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I tried it on a PW2 running 5.8.10 and saw the same thing. When I changed the font size in a book so that a word became hyphenated it lost the Word Wise annotation.
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Old 07-28-2017, 11:04 PM   #6
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Quote:
Originally Posted by jhowell View Post
I tried it on a PW2 running 5.8.10 and saw the same thing. When I changed the font size in a book so that a word became hyphenated it lost the Word Wise annotation.
Thanks jhowell

What is the best way to report this bug to Amazon?
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Old 07-29-2017, 03:24 AM   #7
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Quote:
Originally Posted by hariov View Post
Thanks jhowell

What is the best way to report this bug to Amazon?
Report it to Kindle Customer Service.
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Old 07-29-2017, 03:37 AM   #8
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Quote:
Originally Posted by Cinisajoy View Post
Where is the problem?
I see two different fonts and the hyphen is in the correct place.

Your kindle does not have a problem. You confirmed that hyphenation is working properly.
Please read the thread properly. The OP is not saying that hyphenation doesn't work, but that word wise doesn't work when a word is hyphenated.
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Old 07-29-2017, 05:43 AM   #9
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Originally Posted by JSWolf View Post
Please do not report bugs/issues while not on the latest firmware. 5.8.10 is the latest firmware. Your bug/issue could have been fixed.
OK. I upgraded firmware to 5.8.10. Problem still exists. When I changed the font size in a book so that a word became hyphenated it lost the Word Wise annotation. But when I changed the font size in a book some words lost the Word Wise annotation too even if there is no hyphen...
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Old 07-29-2017, 05:46 AM   #10
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You really do need to contact Kindle CS about this. They're the only ones who can help you.
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Old 07-29-2017, 12:16 PM   #11
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I had a chat with Amazon Customer Service, and after some checking, the representative told me:
Quote:
I will forward this to our Kindle development team so that they will add this feature as soon as possible in Kindle Eink device.
and when I asked about an expected date for this to be fixed, the reply was:

Quote:
this issue is common in all the devices. In this case, I suggest you to check back in future update.
I have forwarded this to our development team. They will take of this issue
I would like people who use Word Wise to report the same, so we can have more votes for this to be fixed/implemented sooner
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Old 07-29-2017, 12:38 PM   #12
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You received replies: F9 and F11 on the C.S. keyboards.
They don't mean much other than the C.S. person pressed those keys.
(Or whichever keys they actually are, I was guessing in my first line.)
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Old 07-29-2017, 01:02 PM   #13
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They are just fooling us with these replies I suppose.
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Old 07-29-2017, 02:30 PM   #14
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They are just fooling us with these replies I suppose.
The people you talk to have company policies which they must follow.
That is one of the things that leads to the use of 'canned' messages.
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Old 07-30-2017, 05:14 AM   #15
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Asking when it will be fixed is not a good idea. The person you are talking to can't say when it will be fixed if it even will be fixed. That's acting like you are entitled to it being fixed now. It just seems a bit rude (IMHO).
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