Warranty when buying a Kobo from Amazon

axal · 05-31-2017, 05:11 PM

Hi, I'm curious how warranty works if I buy kobo ereader from amazon.de
To be more precise in case I got faulty device or it stops working during first 12 months do I deal with amazon or kobo cs; will they fix it/provide new?

Did someone had similar experience?
The reason I ask is that buying h2o on amazon.de + shipping to Croatia is some 30-40€ cheaper the buying it in store here.

I had a broken kindle once and amazon cs was great and they replaced the device, so if kobo's cs is going to complicate things I might just get a paperwhite again and sleep peacefully

anacreon · 06-01-2017, 12:07 PM

I don't know about Croatia but at least in France and Germany, thanks to the EU, the guarantee is extended to 2 years, whatever the constructor guarantee is elsewhere, and that applies to Kobo as well as Amazon.

I had a major problem this year with a Surface Book I bought from Fnac in February 2016, when France hadn't yet implemented the EU ruling (while other EU countries had done it already), but as explained by Fnac, Microsoft had decided to apply it retroactively, and they gave me a new Book.

meeera · 06-01-2017, 08:54 PM

And having said that, even an extended statutory warranty won't mean that a device with, say, a broken screen will be replaced.

05-31-2017, 05:11 PM	#1
axal Junior Member Posts: 3 Karma: 10 Join Date: Jun 2013 Device: Kindle	Warranty when buying a Kobo from Amazon Hi, I'm curious how warranty works if I buy kobo ereader from amazon.de To be more precise in case I got faulty device or it stops working during first 12 months do I deal with amazon or kobo cs; will they fix it/provide new? Did someone had similar experience? The reason I ask is that buying h2o on amazon.de + shipping to Croatia is some 30-40€ cheaper the buying it in store here. I had a broken kindle once and amazon cs was great and they replaced the device, so if kobo's cs is going to complicate things I might just get a paperwhite again and sleep peacefully

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06-01-2017, 12:07 PM	#2
anacreon Guru Posts: 976 Karma: 3475832 Join Date: May 2012 Location: France Device: Elipsa, Sage, Libra 2	I don't know about Croatia but at least in France and Germany, thanks to the EU, the guarantee is extended to 2 years, whatever the constructor guarantee is elsewhere, and that applies to Kobo as well as Amazon. I had a major problem this year with a Surface Book I bought from Fnac in February 2016, when France hadn't yet implemented the EU ruling (while other EU countries had done it already), but as explained by Fnac, Microsoft had decided to apply it retroactively, and they gave me a new Book.

06-01-2017, 08:54 PM	#3
meeera Grand Sorcerer Posts: 5,814 Karma: 68407974 Join Date: Dec 2011 Location: Australia Device: Kobo Libra 2, iPadMini4, iPad4, MBP; support other Kobo/Kindles	And having said that, even an extended statutory warranty won't mean that a device with, say, a broken screen will be replaced.

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