My Kindle stuck on the tree screen after updating to 5.8.9.2

edge13 · 05-15-2017, 11:07 PM

Hi,

My Kindle Voyage was running the firmware 5.8.9 after I manually updated it to 5.8.9.2, it is stuck on the tree screen.

I did 40 seconds hard reset, and I also left it on charging for at lease 1 hour then 40 seconds hard reset again. They didn't work.

Is there anything I can do before I contact Amazon, please?

Thank you!

knc1 · 05-15-2017, 11:12 PM

Nope.
They broke it, tell them about it.

edge13 · 05-15-2017, 11:34 PM

Thanks for your reply @knc1, but my device is not under warranty, they won't replace/fix it...

Cinisajoy · 05-15-2017, 11:35 PM

Quote:

Originally Posted by edge13

Thanks for your reply @knc1, but my device is not under warranty, they won't replace/fix it...

Tell them anyway. You might get a good discount off a new one or even a new one.
It can't hurt to ask.

coplate · 05-15-2017, 11:42 PM

You really should try contacting amazon first, worst case they don't help you, but they can't make anything worse.

crich70 · 05-15-2017, 11:43 PM

Quote:

Originally Posted by Cinisajoy

Tell them anyway. You might get a good discount off a new one or even a new one.
It can't hurt to ask.

True. I remember I broke a Kindle K3 once by accidentally dropping it. The screen broke and it was about a month out of warranty I believe. I couldn't get a free replacement but I did get a replacement at a lower than brand new price as I recall. My new one had been aroundd $130.00 I think and the one I got to replace it was only around $60.00 at the time. Still not the cheapest but cheaper than a brand new one.

crich70 · 05-15-2017, 11:45 PM

Quote:

Originally Posted by coplate

You really should try contacting amazon first, worst case they don't help you, but they can't make anything worse.

And you may get lucky by finding it's a 'known issue' with some possible solutions that they can talk you through.

edge13 · 05-16-2017, 12:07 AM

OK, I reached the Amazon service, they only give me $80 discount if I will buy a brand new kindle voyage.

I'm wondering if it is fixable by any chance?

Cinisajoy · 05-16-2017, 12:53 AM

Pretty good discount there.

coplate · 05-16-2017, 01:07 AM

Copying a question knc1 has asked in previous threads:
Can you see the USB storage area on your PC when you connect the cable?

And the recommendations for leaving it on a wall charger for a full 24 hours are serious, that keeps it from going to deep sleep, and some things take a very long time to perform sometimes.

knc1 · 05-16-2017, 07:10 AM

Quote:

Originally Posted by edge13

Thanks for your reply @knc1, but my device is not under warranty, they won't replace/fix it...

And if no one ever tells them that 5.8.9.2 is breaking devices in the field, they will never take down the broken firmware updates.

Note:
Amazon/Lab126, a group of highly paid professionals, has posted more broken firmware updates than this forum of un-paid hobbyists ever has here.

Translation:
You can trust the things you download from this forum a lot more than you can trust the things you download from Amazon.

edge13 · 05-16-2017, 11:57 AM

Quote:

Originally Posted by coplate

Copying a question knc1 has asked in previous threads:
Can you see the USB storage area on your PC when you connect the cable?

No, my PC can't recognize kindle anymore.

edge13 · 05-16-2017, 12:00 PM

Quote:

Originally Posted by knc1

You can trust the things you download from this forum a lot more than you can trust the things you download from Amazon.

Yes, lesson learned, any chance I can fix it, please? I think it's just a software issue, should be fixable, right?

Cinisajoy · 05-16-2017, 12:06 PM

If we had a solution, you would have a solution.
What you might try is putting it on a wall charger for between 24 and 48 hours. Then and only then take it off the charger and hold the power button for 40 seconds.
That is my best idea.
No less than 24 hours.

knc1 · 05-16-2017, 12:53 PM

You are the only one reporting that an update to 5.8.9.2 broke their Kindle.
So you already know all that we know about the problem.

05-15-2017, 11:07 PM	#1
edge13 Member Posts: 12 Karma: 10 Join Date: May 2017 Device: Kindle Voyage	My Kindle stuck on the tree screen after updating to 5.8.9.2 Hi, My Kindle Voyage was running the firmware 5.8.9 after I manually updated it to 5.8.9.2, it is stuck on the tree screen. I did 40 seconds hard reset, and I also left it on charging for at lease 1 hour then 40 seconds hard reset again. They didn't work. Is there anything I can do before I contact Amazon, please? Thank you!

05-16-2017, 01:07 AM	#10
coplate Guru Posts: 645 Karma: 1888888 Join Date: Jun 2009 Device: prs-505, Kindle Keyboard 3g, PW3	Copying a question knc1 has asked in previous threads: Can you see the USB storage area on your PC when you connect the cable? And the recommendations for leaving it on a wall charger for a full 24 hours are serious, that keeps it from going to deep sleep, and some things take a very long time to perform sometimes. Last edited by coplate; 05-16-2017 at 01:12 AM.

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Troubleshooting Kindle D01100 stuck on the 'tree' screen	bertles86	Amazon Kindle	0	10-31-2015 04:29 PM
PW1 Brick Recovery - Rescue Pack installed, stuck on Tree/Logo Screen	AirRaven	Kindle Developer's Corner	11	08-13-2015 09:32 AM
kindle touch screen stuck	Goot	Amazon Kindle	3	12-26-2012 05:21 AM
Kindle 3.1 pushed to my device, now stuck at tree screen?	DavyL	Amazon Kindle	18	10-30-2011 06:38 AM
Kindle 3 screen: stuck pixel	cjottawa	Amazon Kindle	6	01-27-2011 05:20 PM

05-15-2017, 11:12 PM	#2
knc1 Going Viral Posts: 17,212 Karma: 18210809 Join Date: Feb 2012 Location: Central Texas Device: No K1, PW2, KV, KOA	Nope. They broke it, tell them about it.

05-15-2017, 11:34 PM	#3
edge13 Member Posts: 12 Karma: 10 Join Date: May 2017 Device: Kindle Voyage	Thanks for your reply @knc1, but my device is not under warranty, they won't replace/fix it...

05-15-2017, 11:42 PM	#5
coplate Guru Posts: 645 Karma: 1888888 Join Date: Jun 2009 Device: prs-505, Kindle Keyboard 3g, PW3	You really should try contacting amazon first, worst case they don't help you, but they can't make anything worse.

05-16-2017, 12:07 AM	#8
edge13 Member Posts: 12 Karma: 10 Join Date: May 2017 Device: Kindle Voyage	OK, I reached the Amazon service, they only give me $80 discount if I will buy a brand new kindle voyage. I'm wondering if it is fixable by any chance?

05-16-2017, 12:53 AM	#9
Cinisajoy Just a Yellow Smiley. Posts: 19,161 Karma: 83862859 Join Date: Jul 2015 Location: Texas Device: K4, K5, fire, kobo, galaxy	Pretty good discount there.

05-16-2017, 12:06 PM	#14
Cinisajoy Just a Yellow Smiley. Posts: 19,161 Karma: 83862859 Join Date: Jul 2015 Location: Texas Device: K4, K5, fire, kobo, galaxy	If we had a solution, you would have a solution. What you might try is putting it on a wall charger for between 24 and 48 hours. Then and only then take it off the charger and hold the power button for 40 seconds. That is my best idea. No less than 24 hours.

05-16-2017, 12:53 PM	#15
knc1 Going Viral Posts: 17,212 Karma: 18210809 Join Date: Feb 2012 Location: Central Texas Device: No K1, PW2, KV, KOA	You are the only one reporting that an update to 5.8.9.2 broke their Kindle. So you already know all that we know about the problem.

Advert

Advert