BOOX M96C Plus repairing

tany · 04-12-2017, 11:43 AM

My BOOX M96C Plus screen was damaged.
I bought it from ereader-store.de, so I asked them to repair it.
They replied.

Quote:

We could repair your device,
...
If you want us to repair your device please send it to our maintenance office in Germany:
...
We will first repair your device and send you an invoice afterwards.

After I sent my device, I asked the status, but they wouldn't reply at all.
Finally, my device has come back because the post office storage limitation expired.

Then I asked to sales@onyx-international.com whether they could repair it, but they also won't reply.
I like the device, but their support brings a sense of distrust.
What can I do?

Any advice is appreciated.

orebmur · 04-13-2017, 06:55 AM

Regarding ereader-store.de they actually provide excellent service. Apparently, this is a rather small and thus probably underequipped company, so reactions and replies appear to take more time than customers would wish for.

I've been through some time consuming communication with them myself, but in the end everything always went fine. For me, there is no reason for any distrust. I fully understand the limitation of time small companies suffer from.

When you sent your device why didn't you use a service that actually delivers it to their door steps (e.g., UPS) instead of having them waste time fetching it from the post office?

Randy11 · 04-13-2017, 11:49 AM

Have you inform them that the device will be sent or have you obtain from them an RMA code ?

tany · 04-14-2017, 01:50 PM

After 3 months, at last ereader-store replied.
I believe it is thanks to this post.

I will try to send my device to them again.
I just want to have my device repaired.

viceant · 04-14-2017, 02:27 PM

Quote:

Originally Posted by tany

After 3 months, at last ereader-store replied.
I believe it is thanks to this post.

I will try to send my device to them again.
I just want to have my device repaired.

You're fortunate people! I do not remember last repairment request i did them... never replied!!!

Now I know Sony is releasing a new e-reader.

pocket · 06-21-2017, 03:38 AM

I am currently in a similar situation.. I asked them, they said 'send it over', I send it over and now............ silence. But maybe I am just impatient. What is a month or two compared to eternity... ;-)

Dr. Drib · 06-21-2017, 06:27 AM

Quote:

Originally Posted by pocket

I am currently in a similar situation.. I asked them, they said 'send it over', I send it over and now............ silence. But maybe I am just impatient. What is a month or two compared to eternity... ;-)

No having an ereader for a month or two IS eternity!

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04-13-2017, 06:55 AM	#2
orebmur Veteran Linux user Posts: 150 Karma: 1000000 Join Date: Mar 2017 Location: Barcelona/Spain Device: Boyue Likebook Note & Mimas, Hisense A5, hopefully soon a PineNote	Regarding ereader-store.de they actually provide excellent service. Apparently, this is a rather small and thus probably underequipped company, so reactions and replies appear to take more time than customers would wish for. I've been through some time consuming communication with them myself, but in the end everything always went fine. For me, there is no reason for any distrust. I fully understand the limitation of time small companies suffer from. When you sent your device why didn't you use a service that actually delivers it to their door steps (e.g., UPS) instead of having them waste time fetching it from the post office?

04-13-2017, 11:49 AM	#3
Randy11 Wizard Posts: 1,138 Karma: 1577094 Join Date: Oct 2008 Device: Samsung EB60, Onyx M92, Onyx Max2	Have you inform them that the device will be sent or have you obtain from them an RMA code ?

04-14-2017, 01:50 PM	#4
tany Junior Member Posts: 2 Karma: 10 Join Date: Apr 2017 Device: BOOX M96C Plus	After 3 months, at last ereader-store replied. I believe it is thanks to this post. I will try to send my device to them again. I just want to have my device repaired.

06-21-2017, 03:38 AM	#6
pocket Member Posts: 13 Karma: 10 Join Date: Nov 2014 Device: PocketBook912, BooxM96	I am currently in a similar situation.. I asked them, they said 'send it over', I send it over and now............ silence. But maybe I am just impatient. What is a month or two compared to eternity... ;-)

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