Is this fixable? (inkBOOK Obsidian)

mdclanahan · 01-19-2017, 07:14 PM

I received an inkBOOK Obsidian for my birthday (December 31). I've used it quite a bit and have taken very good care of it. Today, I picked it up to use it and found it dead (photos attached). After charging, I turned it on, and the bottom part of the screen seems "stuck". I haven't done anything to damage the reader, but this certainly looks like damage to the eInk screen to me. There's a one year warranty, but I'm afraid the company is going to try to say I damaged it.

Any advice?

Dopedangel · 01-20-2017, 12:04 AM

The eink screen is broken. You will need to try your luck with the warranty. If they dont honour the warranty you might be able to get a replacement screen from aliexpress but will need to replace the screen yourself.

01-19-2017, 07:14 PM	#1
mdclanahan Connoisseur Posts: 79 Karma: 10 Join Date: Sep 2016 Location: Missouri, USA Device: Kindle Oasis 2, iPhone 11 Pro Max, iPad 6th Gen	Is this fixable? (inkBOOK Obsidian) I received an inkBOOK Obsidian for my birthday (December 31). I've used it quite a bit and have taken very good care of it. Today, I picked it up to use it and found it dead (photos attached). After charging, I turned it on, and the bottom part of the screen seems "stuck". I haven't done anything to damage the reader, but this certainly looks like damage to the eInk screen to me. There's a one year warranty, but I'm afraid the company is going to try to say I damaged it. Any advice? Attached Thumbnails

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01-20-2017, 12:04 AM	#2
Dopedangel Wizard Posts: 1,792 Karma: 30548723 Join Date: Dec 2006 Location: Singapore Device: Boyue	The eink screen is broken. You will need to try your luck with the warranty. If they dont honour the warranty you might be able to get a replacement screen from aliexpress but will need to replace the screen yourself.

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