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Old 07-28-2016, 03:22 AM   #1
ganhanugrah
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Question Why is my 4th gen kindle not letting me log in to amazon?
when i try, it says the account doesn't exist in its data base.
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Old 07-28-2016, 08:42 AM   #2
Dr. Drib
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Device: KINDLE: Oasis 3, Scribe (1st), Matcha; KOBO: Libra 2, Libra Colour
Please update your Device Info.

Thank you.
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Old 07-28-2016, 08:44 AM   #3
IFixKindles
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Check to see that you have the most current software.
Fire & Kindle Software Updates

Also, if this kindle was purchased used, it might have been reported lost or stolen to Amazon. If so, they have blocked registration which would cause the message you are getting. Kindle Support
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Old 07-29-2016, 05:39 AM   #4
ganhanugrah
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Quote:
Originally Posted by Dr. Drib View Post
Please update your Device Info.

Thank you.
Amazon Kindle 6"

Quote:
Originally Posted by IFixKindles View Post
Check to see that you have the most current software.
Fire & Kindle Software Updates

Also, if this kindle was purchased used, it might have been reported lost or stolen to Amazon. If so, they have blocked registration which would cause the message you are getting. Kindle Support
i'll try. thanks
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Old 07-29-2016, 11:52 AM   #5
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Posts: 45,441
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Join Date: Jan 2007
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Device: KINDLE: Oasis 3, Scribe (1st), Matcha; KOBO: Libra 2, Libra Colour
Go to USER CP (near the top of your screen), then EDIT DETAILS.

Scroll down and type in your device.


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