Kindle DX issues - Any way to fix?

mdovell · 05-01-2016, 10:42 AM

I know the unit is old but here's the issue.

Version 3.3 is on it. One day it lit up that the most recent update was avaiable. Well now I can't access the kindle store.

I tried putting on other updates but now it won't go to any websites either. In attempting to download books it puts them in the archives and then they are greyed out. The result is downloading items that have "pending 0%" I'm thinking maybe the kindle is confused that there is wifi and not using the whispersync.

Resets do not seem to do much and I'm tempted to do a full factory reset. The books were already backed up. It will take awhile to reorganize but I'm fine with that.

If it helps for the 411 page it states
The FIRS, WEBISTE, TODO, CDE servier is UP,DOWN, UP, UP

Would a factory reset help or is this totally disconnected from amazon now?

mdovell · 05-01-2016, 06:00 PM

Well I did a factory reset. Now it's deregistered

It can't seem to go online and I'm putting the old books back on.

Still on 3.3.

tnforpaul45 · 05-01-2016, 08:00 PM

Move your books to Calibre and let it manage your content. I've not went online with my Kindle DX in forever

mdovell · 05-01-2016, 08:38 PM

I guess I can do that. Might miss getting samples of books though.

Technically can't you buy though calibre with other book sellers? I dabbled a bit of this years past so I know things have updated.

My collections are going well so far but it doesn't eliminate the listing of the book itself. I'll check that forum.

Mort1997 · 05-02-2016, 09:23 AM

I assume as you are talking about the DX you mean the current software is 2.3 and you need to upgrade to 2.5.8 to get the connection to Amazon back

https://www.amazon.com/gp/help/custo...deId=201994710

If this upgrade wasn't carried out by 22nd March 2016 (I did and it worked for me in the UK) you will need to carry out the update manually by downloading the update to your computer(see list in link above) and then transfer to the kindle
Download software to computer and then ...

Quote 'Turn your Kindle on and connect it to your computer using the USB cable.
Drag and drop the software update file from your computer into the Kindle drive.
Important: Do not drop the software update file into one of the folders within the Kindle drive.
Monitor the file transfer. After the file has transferred successfully, eject the Kindle to safely disconnect it from your computer.
Disconnect the USB cable from your Kindle and your computer.
On your Kindle, start the software update:
From the Home screen, select or tap the Menu icon, and then select Settings.
Select or tap the Menu icon again, and then select Update Your Kindle.
Note: This option will be greyed out if the most recent update was already installed or if the file transfer was not successful.

Tap OK to perform the update.
Note: Your Kindle may restart multiple times during the update. Your may also see Your Kindle is Updating on the screen.

Once the update is complete, your Kindle should automatically restart and you should once again have access to the Cloud, the Kindle Store, and other Kindle services on your device.'

Hope this helps

05-01-2016, 10:42 AM	#1
mdovell Zealot Posts: 148 Karma: 3168 Join Date: Feb 2010 Device: Kindle DX	Kindle DX issues - Any way to fix? I know the unit is old but here's the issue. Version 3.3 is on it. One day it lit up that the most recent update was avaiable. Well now I can't access the kindle store. I tried putting on other updates but now it won't go to any websites either. In attempting to download books it puts them in the archives and then they are greyed out. The result is downloading items that have "pending 0%" I'm thinking maybe the kindle is confused that there is wifi and not using the whispersync. Resets do not seem to do much and I'm tempted to do a full factory reset. The books were already backed up. It will take awhile to reorganize but I'm fine with that. If it helps for the 411 page it states The FIRS, WEBISTE, TODO, CDE servier is UP,DOWN, UP, UP Would a factory reset help or is this totally disconnected from amazon now?

05-02-2016, 09:23 AM	#5
Mort1997 Wizard Posts: 1,049 Karma: 15288073 Join Date: Jul 2011 Location: UK Device: Sony various , Voyage, Oasis, K3, K4T,Nook Glow+Kobo Aura/H2O/One	I assume as you are talking about the DX you mean the current software is 2.3 and you need to upgrade to 2.5.8 to get the connection to Amazon back https://www.amazon.com/gp/help/custo...deId=201994710 If this upgrade wasn't carried out by 22nd March 2016 (I did and it worked for me in the UK) you will need to carry out the update manually by downloading the update to your computer(see list in link above) and then transfer to the kindle Download software to computer and then ... Quote 'Turn your Kindle on and connect it to your computer using the USB cable. Drag and drop the software update file from your computer into the Kindle drive. Important: Do not drop the software update file into one of the folders within the Kindle drive. Monitor the file transfer. After the file has transferred successfully, eject the Kindle to safely disconnect it from your computer. Disconnect the USB cable from your Kindle and your computer. On your Kindle, start the software update: From the Home screen, select or tap the Menu icon, and then select Settings. Select or tap the Menu icon again, and then select Update Your Kindle. Note: This option will be greyed out if the most recent update was already installed or if the file transfer was not successful. Tap OK to perform the update. Note: Your Kindle may restart multiple times during the update. Your may also see Your Kindle is Updating on the screen. Once the update is complete, your Kindle should automatically restart and you should once again have access to the Cloud, the Kindle Store, and other Kindle services on your device.' Hope this helps Last edited by Mort1997; 05-03-2016 at 03:41 AM.

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05-01-2016, 06:00 PM	#2
mdovell Zealot Posts: 148 Karma: 3168 Join Date: Feb 2010 Device: Kindle DX	Well I did a factory reset. Now it's deregistered It can't seem to go online and I'm putting the old books back on. Still on 3.3.

05-01-2016, 08:00 PM	#3
tnforpaul45 Zealot Posts: 109 Karma: 1196756 Join Date: Sep 2012 Device: Kobo Glo, Kindle DX	Move your books to Calibre and let it manage your content. I've not went online with my Kindle DX in forever

05-01-2016, 08:38 PM	#4
mdovell Zealot Posts: 148 Karma: 3168 Join Date: Feb 2010 Device: Kindle DX	I guess I can do that. Might miss getting samples of books though. Technically can't you buy though calibre with other book sellers? I dabbled a bit of this years past so I know things have updated. My collections are going well so far but it doesn't eliminate the listing of the book itself. I'll check that forum.

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