Glo HD wont start first time

olup · 10-22-2015, 11:00 PM

Hi to all,

My new kobo glo HD arrived yesterday and i couldn't figure out how to start it. I'll explain : the device is showing the picture where you have to plug it to a computer. But i can plug it as much as i want, with different cables and to different computer, nothing comes up, same picture. I charged it overnight, but same picture. I can't even say it has been charging.

So, what do you say ? Pre bricked device ? Faulty software/hardware or is there a magic way to make it go (by the way i'm pretty far away from the shop now as i had to buy it in france but lives in Sri Lanka, and made it come by air !!)

ps : i tried long press on start button and reset button.

davidfor · 10-23-2015, 12:43 AM

The initial start is by either pressing the power button for a seconds or so, or connecting to the PC. If neither do anything, it is a concern.

If you press the power button, a red light should show. It isn't obvious and you need to be looking from the end of the device, but it doesn't show, there is a problem. If the light is showing up and nothing else, I would suggest doing a factory reset:

- Charge if for at least an hour.
- Hold the power button in the off position for at least 20 seconds. This is to ensure the device is off.
- Hold the power switch down and top both bottom corners of the screen.
- Stop tapping when the screen does something and release the power button.

You might need to try a couple of times as I never get the timing right.

If it doesn't respond after all this, it's probably broken and you should exchange it.

olup · 10-23-2015, 01:06 AM

Thanks a lot for answering my problems. As you foresaw, no red light whatsoever (should it be in the button casing ? anyway, couldn't spot anything) so i guess device is broken. Nice start !

I'd like to get kobo to pay for sending the device back and get specific package for me in SL. But i can't find their number. Well, if you happend to know i'll be glad. But thanks for your guidances already !

10-22-2015, 11:00 PM	#1
olup Junior Member Posts: 7 Karma: 10 Join Date: Oct 2015 Device: kobo GLO HD	Glo HD wont start first time Hi to all, My new kobo glo HD arrived yesterday and i couldn't figure out how to start it. I'll explain : the device is showing the picture where you have to plug it to a computer. But i can plug it as much as i want, with different cables and to different computer, nothing comes up, same picture. I charged it overnight, but same picture. I can't even say it has been charging. So, what do you say ? Pre bricked device ? Faulty software/hardware or is there a magic way to make it go (by the way i'm pretty far away from the shop now as i had to buy it in france but lives in Sri Lanka, and made it come by air !!) ps : i tried long press on start button and reset button. Last edited by olup; 10-22-2015 at 11:01 PM. Reason: -title not explicit enough-

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10-23-2015, 12:43 AM	#2
davidfor Grand Sorcerer Posts: 24,905 Karma: 47303824 Join Date: Jul 2011 Location: Sydney, Australia Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos	The initial start is by either pressing the power button for a seconds or so, or connecting to the PC. If neither do anything, it is a concern. If you press the power button, a red light should show. It isn't obvious and you need to be looking from the end of the device, but it doesn't show, there is a problem. If the light is showing up and nothing else, I would suggest doing a factory reset: - Charge if for at least an hour. - Hold the power button in the off position for at least 20 seconds. This is to ensure the device is off. - Hold the power switch down and top both bottom corners of the screen. - Stop tapping when the screen does something and release the power button. You might need to try a couple of times as I never get the timing right. If it doesn't respond after all this, it's probably broken and you should exchange it.

10-23-2015, 01:06 AM	#3
olup Junior Member Posts: 7 Karma: 10 Join Date: Oct 2015 Device: kobo GLO HD	Thanks a lot for answering my problems. As you foresaw, no red light whatsoever (should it be in the button casing ? anyway, couldn't spot anything) so i guess device is broken. Nice start ! I'd like to get kobo to pay for sending the device back and get specific package for me in SL. But i can't find their number. Well, if you happend to know i'll be glad. But thanks for your guidances already !

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