Problem with The Kindle Personal Document Service

rusky · 09-21-2015, 07:28 AM

Hi,

This morning, I noticed that my scheduled news wasn't delivered to my kindle as normal.

I received an email stating "A problem with your document(s) sent to r*******@kindle.com"

Calibre is set to download a newspaper & email it as a mobi to 3 kindles, 1 of which is on a different Amazon account & since Calibre has been running for years without a problem so I guess it's an Amazon issue.

Has anyone else had this recently?

rusky · 09-21-2015, 07:35 AM

Looking at my emails, yesterday when it last worked, Calibre sent a mobi that was then emailed by Amazon as an azw.

jpassarella · 09-21-2015, 11:13 AM

I've had the same problem since updating to the last Calibre update. Amazon is having a problem with the mobi file it receives from Calibre. I haven't been able to get my custom newspaper in the last two days. Wonder if it's possible to install the next to most recent update to "rollback" Calibre to when it last worked w/ Amazon's personal document service.

crysania · 09-21-2015, 11:15 AM

Was having the same issue and chatted with Amazon about it this morning. This was their response:

Amazon: I am really sorry to inform you that the issue which you are facing, it is a known issue and our technical team is working on it. It will be resolved soon. I would request you to please try it after few hours.

rusky · 09-21-2015, 11:24 AM

Quote:

Originally Posted by jpassarella

I've had the same problem since updating to the last Calibre update. Amazon is having a problem with the mobi file it receives from Calibre. I haven't been able to get my custom newspaper in the last two days. Wonder if it's possible to install the next to most recent update to "rollback" Calibre to when it last worked w/ Amazon's personal document service.

Don't roll back yet as I hadn't made any changes & it stopped working!

jpassarella · 09-21-2015, 11:28 AM

OK. So maybe the problem is on Amazon's end after all. They've had this issue in the past, but usually if I resend the document, it works the second time. This was unusual in that it's two days running now. And a resend didn't help. Thanks.

eschwartz · 09-21-2015, 12:10 PM

See: https://www.mobileread.com/forums/sho...d.php?t=265464

It's clearly Amazon's fault, and Amazon is the only one who can fix it.
calibre hasn't even changed since then

how is rolling back supposed to fix Amazon's servers?

gbm · 09-21-2015, 12:11 PM

This might connected your problem.
Amazon’s Servers Go Down, and The Internet Comes to a Halt

bernie

jpassarella · 09-21-2015, 12:25 PM

eschwartz -

Clearly rolling back won't fix it if it is Amazon's issue. When I entered the forum I *thought* that the latest Calibre update broke something since it worked before I did the update but not after. I naturally thought Calibre might be causing the problem. Once here, I was informed that Amazon is having a problem, which negates my informal hypothesis as well as my need to do a rollback to the last Calibre update.

-John

eschwartz · 09-21-2015, 01:27 PM

Understood.

I just want to point out that calibre hasn't received an update since September 10 (no update this past Friday) and AFAIK send-to-email was working just fine in between then and now.

Also the last bugfix that touched the MOBI generation code was on April 1, but I never expected you to know that.

Chon_Lee · 09-21-2015, 03:41 PM

I did not have the latest version on my computer and was experiencing the same issue. Did the update and it persisted. Most likely a problem on Amazon's end.

Gartenzwerg · 09-21-2015, 05:13 PM

I'm having the same problem.

rusky · 09-22-2015, 02:58 AM

It's working again for me this morning

bastah · 09-22-2015, 02:01 PM

It's not working for me yet!

09-21-2015, 07:28 AM	#1
rusky Member Posts: 14 Karma: 10 Join Date: Apr 2011 Device: Kindle 3	Problem with The Kindle Personal Document Service Hi, This morning, I noticed that my scheduled news wasn't delivered to my kindle as normal. I received an email stating "A problem with your document(s) sent to r*******@kindle.com" Calibre is set to download a newspaper & email it as a mobi to 3 kindles, 1 of which is on a different Amazon account & since Calibre has been running for years without a problem so I guess it's an Amazon issue. Has anyone else had this recently?

09-21-2015, 11:15 AM	#4
crysania Junior Member Posts: 3 Karma: 10 Join Date: Sep 2015 Device: Kindle Fire HD7	This is an Amazon issue Was having the same issue and chatted with Amazon about it this morning. This was their response: Amazon: I am really sorry to inform you that the issue which you are facing, it is a known issue and our technical team is working on it. It will be resolved soon. I would request you to please try it after few hours.

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09-21-2015, 07:35 AM	#2
rusky Member Posts: 14 Karma: 10 Join Date: Apr 2011 Device: Kindle 3	Looking at my emails, yesterday when it last worked, Calibre sent a mobi that was then emailed by Amazon as an azw.

09-21-2015, 11:13 AM	#3
jpassarella Member Posts: 18 Karma: 152 Join Date: Mar 2009 Location: NJ Device: none	I've had the same problem since updating to the last Calibre update. Amazon is having a problem with the mobi file it receives from Calibre. I haven't been able to get my custom newspaper in the last two days. Wonder if it's possible to install the next to most recent update to "rollback" Calibre to when it last worked w/ Amazon's personal document service.

09-21-2015, 11:28 AM	#6
jpassarella Member Posts: 18 Karma: 152 Join Date: Mar 2009 Location: NJ Device: none	OK. So maybe the problem is on Amazon's end after all. They've had this issue in the past, but usually if I resend the document, it works the second time. This was unusual in that it's two days running now. And a resend didn't help. Thanks.

09-21-2015, 12:10 PM	#7
eschwartz Ex-Helpdesk Junkie Posts: 19,421 Karma: 85397180 Join Date: Nov 2012 Location: The Beaten Path, USA, Roundworld, This Side of Infinity Device: Kindle Touch fw5.3.7 (Wifi only)	See: https://www.mobileread.com/forums/sho...d.php?t=265464 It's clearly Amazon's fault, and Amazon is the only one who can fix it. calibre hasn't even changed since then how is rolling back supposed to fix Amazon's servers?

09-21-2015, 12:11 PM	#8
gbm Wizard Posts: 2,091 Karma: 8796704 Join Date: Jun 2010 Device: Kobo Clara HD,Hisence Sero 7 Pro RIP, Nook STR, jetbook lite	This might connected your problem. Amazon’s Servers Go Down, and The Internet Comes to a Halt bernie

09-21-2015, 12:25 PM	#9
jpassarella Member Posts: 18 Karma: 152 Join Date: Mar 2009 Location: NJ Device: none	eschwartz - Clearly rolling back won't fix it if it is Amazon's issue. When I entered the forum I thought that the latest Calibre update broke something since it worked before I did the update but not after. I naturally thought Calibre might be causing the problem. Once here, I was informed that Amazon is having a problem, which negates my informal hypothesis as well as my need to do a rollback to the last Calibre update. -John

09-21-2015, 01:27 PM	#10
eschwartz Ex-Helpdesk Junkie Posts: 19,421 Karma: 85397180 Join Date: Nov 2012 Location: The Beaten Path, USA, Roundworld, This Side of Infinity Device: Kindle Touch fw5.3.7 (Wifi only)	Understood. I just want to point out that calibre hasn't received an update since September 10 (no update this past Friday) and AFAIK send-to-email was working just fine in between then and now. Also the last bugfix that touched the MOBI generation code was on April 1, but I never expected you to know that.

09-21-2015, 03:41 PM	#11
Chon_Lee Junior Member Posts: 1 Karma: 10 Join Date: Sep 2015 Device: Kindle	I did not have the latest version on my computer and was experiencing the same issue. Did the update and it persisted. Most likely a problem on Amazon's end.

09-21-2015, 05:13 PM	#12
Gartenzwerg Member Posts: 11 Karma: 10 Join Date: Oct 2011 Device: Kindle Voyage	I'm having the same problem.

09-22-2015, 02:58 AM	#13
rusky Member Posts: 14 Karma: 10 Join Date: Apr 2011 Device: Kindle 3	It's working again for me this morning

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09-22-2015, 02:01 PM	#14
bastah Junior Member Posts: 2 Karma: 10 Join Date: Sep 2015 Device: none	It's not working for me yet!