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Old 06-03-2015, 12:16 AM   #1
like00111
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How long does kobo.com take to ship items?
I placed a order on 5/30/15 and have yet to even receive a email that the item has shipped. Is this normal? Why does it take a gosh awful long time to receive a item from them?

If I had known this I would have ordered somewhere else.
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Old 06-03-2015, 09:52 AM   #2
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They're pretty quick. When I ordered my wife's H2O in April, they shipped the next day.
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Old 06-03-2015, 05:27 PM   #3
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Quote:
Originally Posted by like00111 View Post
I placed a order on 5/30/15 and have yet to even receive a email that the item has shipped. Is this normal? Why does it take a gosh awful long time to receive a item from them?

If I had known this I would have ordered somewhere else.
I ordered a Kobo Aura about 2 years ago and I never heard a thing from them till the Kobo arrived about 2 weeks later. I got the shipping notice about 2 or 3 days after that.

I'm in the southern USA so I don't know if my experience is a normal one.

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Old 06-03-2015, 06:20 PM   #4
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From other posts I've read here, it seems that Kobo doesn't normally send out notices when they ship an item. Most people who order from them don't know the status of their orders until they receive their Kobos. I do believe some folks have had luck contacting Kobo and asking for a tracking number.
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Old 06-04-2015, 12:20 AM   #5
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I ordered a Glo HD the morning of 5/26, got a shipping notice the morning of 5/27, and the box was here (all the way from Hong Kong!) on 5/28. Of course this is the only thing I've ever ordered from them so I've only got the one data point to share ...
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Old 06-04-2015, 12:27 AM   #6
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I had the same experience as jviscosi. Ordered 5/06, got a shipping notice 5/07 and arrived in San Diego from Hong Kong on 5/08. Pretty impressive.
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Old 06-05-2015, 06:31 AM   #7
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I had the same experience as jviscosi. Ordered 5/06, got a shipping notice 5/07 and arrived in San Diego from Hong Kong on 5/08. Pretty impressive.
If you think about it, you got same-day delivery from Hong Kong.
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Old 06-28-2015, 10:16 PM   #8
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I ordered on June 14th, got a shipping notice on the 16th and received my Aura on the 22nd. I found the communication to be great.
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Old 06-29-2015, 02:53 AM   #9
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I switched to Kobo when Barnes and Noble removed the ability of customers to download ebooks from their website. It was a move which was driven mostly by an emotional response rather than a logical one, I mention this only to establish that I was frustrated going in.

I pre-ordered the H2O, and began counting down the days to when it would ship. I got an order confirmation, they took my money, but I didn't get any shipment information.

Three or so calls over various days to Kobo and I finally had my tracking number. The kicker? My H2O was set to arrive on the next weekday. I've heard similar stories from others. Seems the major issue with ordering from Kobo is something to do with how they or the Canadian postal service handles shipments for tracking, the actual shipping is rather quick though.
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