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#1 |
Member
![]() Posts: 14
Karma: 10
Join Date: May 2015
Device: kobo aura h2o
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How long does kobo.com take to ship items?
I placed a order on 5/30/15 and have yet to even receive a email that the item has shipped. Is this normal? Why does it take a gosh awful long time to receive a item from them?
If I had known this I would have ordered somewhere else. |
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#2 |
Addict
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Karma: 848380
Join Date: Jan 2008
Location: Boerne, TX
Device: Kobo Forma, Kobo Aura HD, Sony PRS-505
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They're pretty quick. When I ordered my wife's H2O in April, they shipped the next day.
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#3 | |
Wizard
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Karma: 68781975
Join Date: Oct 2012
Location: Arkansas
Device: Paperwhite 4
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Quote:
![]() I'm in the southern USA so I don't know if my experience is a normal one. Barry |
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#4 |
Wizard
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Karma: 3472866
Join Date: Apr 2008
Device: Sony PRS-650 & 350; Kindle Voyage; Kobo Aura HD, Aura One, and Forma
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From other posts I've read here, it seems that Kobo doesn't normally send out notices when they ship an item. Most people who order from them don't know the status of their orders until they receive their Kobos. I do believe some folks have had luck contacting Kobo and asking for a tracking number.
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#5 |
Connoisseur
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Karma: 2563362
Join Date: Jun 2013
Location: California
Device: Inkbook Focus, Nook Glowlight 4/4+, Inkbook Obsidian, Kindle Keyboard
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I ordered a Glo HD the morning of 5/26, got a shipping notice the morning of 5/27, and the box was here (all the way from Hong Kong!) on 5/28. Of course this is the only thing I've ever ordered from them so I've only got the one data point to share ...
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#6 |
Junior Member
![]() Posts: 1
Karma: 10
Join Date: Apr 2012
Location: San Diego, CA
Device: Nook Simple Touch, Kobo Glo HD
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I had the same experience as jviscosi. Ordered 5/06, got a shipping notice 5/07 and arrived in San Diego from Hong Kong on 5/08. Pretty impressive.
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#7 |
No Comment
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Karma: 23878043
Join Date: Jan 2012
Location: Australia
Device: Kobo: Not just an eReader, it's an adventure!
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#8 |
Groupie
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Karma: 2635236
Join Date: Jun 2015
Location: Cleveland, Ohio USA
Device: Original Kobo Aura 6", Libra H2O
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I ordered on June 14th, got a shipping notice on the 16th and received my Aura on the 22nd. I found the communication to be great.
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#9 |
Wizard
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Karma: 22003124
Join Date: Aug 2014
Device: Kobo Forma, Kobo Sage, Kobo Libra 2
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I switched to Kobo when Barnes and Noble removed the ability of customers to download ebooks from their website. It was a move which was driven mostly by an emotional response rather than a logical one, I mention this only to establish that I was frustrated going in.
I pre-ordered the H2O, and began counting down the days to when it would ship. I got an order confirmation, they took my money, but I didn't get any shipment information. Three or so calls over various days to Kobo and I finally had my tracking number. The kicker? My H2O was set to arrive on the next weekday. I've heard similar stories from others. Seems the major issue with ordering from Kobo is something to do with how they or the Canadian postal service handles shipments for tracking, the actual shipping is rather quick though. |
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