Troubleshooting Can't buy book on my kindle paperwhite

TricksterWolf96 · 06-01-2015, 01:12 PM

I purchased a book on the 28th of May and it gave me the book I wanted but now I want to buy another book and it says that the previous book was having problems with payment or something to that effect and that I cannot buy the book I currently want to buy unless that book is paid for. weird thing is I got the entire book... All help and any help is appreciated! My dad put updated the paying method but its still not going through

: blink:

cvkemp · 06-01-2015, 01:19 PM

Go to Amazon.com and log in to your account and correct you card information and enable on click to got the books.

susan_cassidy · 06-01-2015, 01:36 PM

You don't have to enable one-click, as all digital media is one-click, regardless of the setting. You might need to update your one-click payment method, which is separate from the regular payment method.

patrickt · 06-01-2015, 05:23 PM

I could buy books on my phone and on my computer but I couldn't buy books on my Kindle. I called Kindle Support and the young man had me do a hard reset and whatever the problem was, it was fixed.

06-01-2015, 01:12 PM	#1
TricksterWolf96 Junior Member Posts: 1 Karma: 10 Join Date: Jun 2015 Device: Kindle Paperwhite	Can't buy book on my kindle paperwhite I purchased a book on the 28th of May and it gave me the book I wanted but now I want to buy another book and it says that the previous book was having problems with payment or something to that effect and that I cannot buy the book I currently want to buy unless that book is paid for. weird thing is I got the entire book... All help and any help is appreciated! My dad put updated the paying method but its still not going through : blink:

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06-01-2015, 01:19 PM	#2
cvkemp Loving life Posts: 1,430 Karma: 7991496 Join Date: Mar 2009 Location: Hot Springs Village, Arkansas Device: PaperWhite 6 SE, Fire HD8	Go to Amazon.com and log in to your account and correct you card information and enable on click to got the books.

06-01-2015, 01:36 PM	#3
susan_cassidy Wizard Posts: 2,251 Karma: 3720310 Join Date: Jan 2009 Location: USA Device: Kindle, iPad (not used much for reading)	You don't have to enable one-click, as all digital media is one-click, regardless of the setting. You might need to update your one-click payment method, which is separate from the regular payment method.

06-01-2015, 05:23 PM	#4
patrickt Wizard Posts: 1,221 Karma: 8381518 Join Date: Oct 2009 Location: Oaxaca, Mexico Device: Paperwhite 4 X 2	I could buy books on my phone and on my computer but I couldn't buy books on my Kindle. I called Kindle Support and the young man had me do a hard reset and whatever the problem was, it was fixed.

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