Paperwhite strange display

Ezeagudiegwu · 02-04-2015, 03:13 AM

Since few days ago, the Paperwhite display has some areas where you cannot tap. They are horizontal stripes, or bands. For instance, you can tap on the upper menu: Home, Backlight, Shop, Search. But you cannot tap the following row: Font Size, Go To, Bookmarks. Then the text begins, and you can tap on alternate rows. If I want to select the first and second line, I can do that. But I cannot select the third and fourth. And so on.

No, no new software updates that could be the cause. No, I didn't spill coffee on the screen. Nor hit my dog with it.

I googled it but it seems there aren't many people with that problem.

Any ideas?

Looking at the attached picture, the area underlined in gray is where you can tap. Outside those areas, no tap is possible.

DuckieTigger · 02-04-2015, 08:24 AM

Sounds like your best bet is to contact Amazon CS about it. If it is out of warranty they might offer you a rebate on a replacement.

Ezeagudiegwu · 02-04-2015, 10:09 AM

Quote:

Originally Posted by DuckieTigger

Sounds like your best bet is to contact Amazon CS about it. If it is out of warranty they might offer you a rebate on a replacement.

Thank you for your reply! The Paperwhite is 3 months old. I've contacted Amazon and they offer a replacement. It will be complicated as I'm not living in the country where I bought it, so it implies sending it there, me paying the post. But if no other solution comes out I'll have to try the replacement, cumbersome though it is.

Thanks once again.

02-04-2015, 03:13 AM	#1
Ezeagudiegwu Junior Member Posts: 2 Karma: 10 Join Date: Feb 2015 Location: Africa Device: Kindle Paperwhite	Paperwhite strange display: you can't tap anywhere Since few days ago, the Paperwhite display has some areas where you cannot tap. They are horizontal stripes, or bands. For instance, you can tap on the upper menu: Home, Backlight, Shop, Search. But you cannot tap the following row: Font Size, Go To, Bookmarks. Then the text begins, and you can tap on alternate rows. If I want to select the first and second line, I can do that. But I cannot select the third and fourth. And so on. No, no new software updates that could be the cause. No, I didn't spill coffee on the screen. Nor hit my dog with it. I googled it but it seems there aren't many people with that problem. Any ideas? Looking at the attached picture, the area underlined in gray is where you can tap. Outside those areas, no tap is possible. Attached Thumbnails Last edited by Ezeagudiegwu; 02-04-2015 at 06:16 AM. Reason: Adding Pictures and clarifying title

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02-04-2015, 08:24 AM	#2
DuckieTigger Wizard Posts: 4,763 Karma: 246906703 Join Date: Dec 2011 Location: USA Device: Oasis 3, Oasis 2, PW3, PW1, KT	Sounds like your best bet is to contact Amazon CS about it. If it is out of warranty they might offer you a rebate on a replacement.

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