Kobo messed up again!

crich70 · 10-27-2014, 01:53 AM

I bought two ebooks from them yesterday at .99 a piece and now even though both are listed as 'purchased' only one of them is downloadable even though both are listed as being readable on ereaders. Sigh. I had hoped that one was just taking longer to appear than the other did. After ordering them I went to church and then on to a friend's funeral service. I laid down for a nap after I got back and when I checked back the same thing was still showing. Hopefully Kobo will fix the problem quickly.

EowynCarter · 10-27-2014, 02:26 AM

Send a mail to support or something.

HarryT · 10-27-2014, 02:35 AM

I think this simply means that the one you can't download is a kepub book, rather than a regular ePub. Nobody's "messed up".

I believe you can get the book using the Windows Kobo reading app.

AnemicOak · 10-27-2014, 02:46 AM

Quote:

Originally Posted by crich70

only one of them is downloadable even though both are listed as being readable on ereaders

In Kobo's mind eReaders equals Kobo brand eReaders not eReaders in general, which will read kePub's. You can check if there is a DRM-ePub, DRM-free ePub or PDF download available before purchase by adding the sample to your library and seeing if it mentions a download option (a pain I know). Otherwise you'll need to use the Kobo Desktop to download the book and certain tools to go from there if you're wanting an ePub.

Lynx-lynx · 10-27-2014, 02:55 AM

@crich70 if it's a kepub then you've got the plugin to deal with it.

crich70 · 10-27-2014, 03:17 AM

I did send them an email. With my luck it will be as some say. I wish they would mark such books as they are so people did know what they were buying.

HarryT · 10-27-2014, 03:24 AM

crich, there's really no problem here. Just install the Kobo desktop app and you're done. It's important to realise that the Kobo store is NOT a "generic" ebook store; it's a store for people with Kobo reading devices or apps, just as the Kindle Store is for people with Kindle readers or apps. Your claim that Kobo have "messed up" is wholly without foundation.

meeera · 10-27-2014, 03:29 AM

Quote:

Originally Posted by HarryT

It's important to realise that the Kobo store is NOT a "generic" ebook store; it's a store for people with Kobo reading devices or apps, just as the Kindle Store is for people with Kindle readers or apps.

Since Kobo took on Sony's customer base a while back, I'm not so sure that that's true.

crich70 · 10-27-2014, 03:33 AM

Quote:

Originally Posted by HarryT

crich, there's really no problem here. Just install the Kobo desktop app and you're done. It's important to realise that the Kobo store is NOT a "generic" ebook store; it's a store for people with Kobo reading devices or apps, just as the Kindle Store is for people with Kindle readers or apps. Your claim that Kobo have "messed up" is wholly without foundation.

Actually I have to disagree there. I've had problems before where I had bought some books and at least one of them had failed to show the download tab at first. I did check to make sure both books were able to be viewed by ereader (which has meant either acsm links or straight epub downloads with past purchases) so I assumed that it was a hick up at Kobo this time. I had forgotten that some have said in the past that some books there are the kepub format. Whether intentional or not I do think it is a bit deceptive to say they are able to be viewed in ereaders and then have additional complications via needed desktop software.

HarryT · 10-27-2014, 04:03 AM

Quote:

Originally Posted by crich70

Whether intentional or not I do think it is a bit deceptive to say they are able to be viewed in ereaders and then have additional complications via needed desktop software.

They are able to be viewed in ereaders: Kobo ereaders. You wouldn't expect to be able to view them on a Kindle, for example, would you?

crich70 · 10-27-2014, 04:09 AM

Quote:

Originally Posted by HarryT

They are able to be viewed in ereaders: Kobo ereaders. You wouldn't expect to be able to view them on a Kindle, for example, would you?

Not without converting 1st certainly. And I'm sure I'm not the only person here who does that. Sometimes Kobo has the book cheaper even without coupon I imagine.

HarryT · 10-27-2014, 04:11 AM

Quote:

Originally Posted by crich70

Not without converting 1st certainly. And I'm sure I'm not the only person here who does that. Sometimes Kobo has the book cheaper even without coupon I imagine.

Absolutely. I buy books from Kobo myself and read them on my Kindle. The point I was trying to make is that buying a kepub and converting it to a regular ePub is the same process as buying an ePub and converting it to Kindle format. Same tools involved in both processes. You simply use the Kobo desktop app to download the kepub rather than the web site.

EowynCarter · 10-27-2014, 06:29 AM

Quote:

Originally Posted by HarryT

Absolutely. I buy books from Kobo myself and read them on my Kindle. The point I was trying to make is that buying a kepub and converting it to a regular ePub is the same process as buying an ePub and converting it to Kindle format. Same tools involved in both processes. You simply use the Kobo desktop app to download the kepub rather than the web site.

When I buy a book on kobo,, I expect epub... Not kpub.
If they keep on like this, bye kobo, welcome google.

HarryT · 10-27-2014, 06:57 AM

Quote:

Originally Posted by EowynCarter

When I buy a book on kobo,, I expect epub... Not kpub.

It's nothing to do with Kobo. It's purely a matter for the publishers what formats the book is offered in.

EowynCarter · 10-27-2014, 07:29 AM

Quote:

Originally Posted by HarryT

It's nothing to do with Kobo. It's purely a matter for the publishers what formats the book is offered in.

Why would they do such a thing ?

And in the end, i don't care whose stupid idea it is, I want to read, not mess up with converting my books.
A book not in format my cybook can read have a value of zero to me.

10-27-2014, 01:53 AM	#1
crich70 Grand Sorcerer Posts: 11,310 Karma: 43993832 Join Date: Feb 2010 Location: Monroe Wisconsin Device: K3, Kindle Paperwhite, Calibre, and Mobipocket for Pc (netbook)	Kobo (seemed to have) messed up again! I bought two ebooks from them yesterday at .99 a piece and now even though both are listed as 'purchased' only one of them is downloadable even though both are listed as being readable on ereaders. Sigh. I had hoped that one was just taking longer to appear than the other did. After ordering them I went to church and then on to a friend's funeral service. I laid down for a nap after I got back and when I checked back the same thing was still showing. Hopefully Kobo will fix the problem quickly. Last edited by crich70; 10-28-2014 at 03:08 AM. Reason: I wanted to correct a misunderstanding error on my part

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10-27-2014, 02:26 AM	#2
EowynCarter Wizard Posts: 4,337 Karma: 4000000 Join Date: Oct 2008 Location: Paris Device: Cybooks; Sony PRS-T1	Send a mail to support or something.

10-27-2014, 02:35 AM	#3
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	I think this simply means that the one you can't download is a kepub book, rather than a regular ePub. Nobody's "messed up". I believe you can get the book using the Windows Kobo reading app.

10-27-2014, 02:55 AM	#5
Lynx-lynx Treachery of images ... Posts: 4,113 Karma: 92523791 Join Date: May 2012 Location: Australia Device: Sony 650, Kobo Glo, H2O, Aura One, Forma, Libra 2, Libra Colour	@crich70 if it's a kepub then you've got the plugin to deal with it.

10-27-2014, 03:17 AM	#6
crich70 Grand Sorcerer Posts: 11,310 Karma: 43993832 Join Date: Feb 2010 Location: Monroe Wisconsin Device: K3, Kindle Paperwhite, Calibre, and Mobipocket for Pc (netbook)	I did send them an email. With my luck it will be as some say. I wish they would mark such books as they are so people did know what they were buying.

10-27-2014, 03:24 AM	#7
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	crich, there's really no problem here. Just install the Kobo desktop app and you're done. It's important to realise that the Kobo store is NOT a "generic" ebook store; it's a store for people with Kobo reading devices or apps, just as the Kindle Store is for people with Kindle readers or apps. Your claim that Kobo have "messed up" is wholly without foundation.

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