Touch Book I bought - won't open on my Touch

[LibraryCin]

There might be a few different issues here, I'm not sure.

I bought a book a couple of years ago and I finally planned to read it as of a couple of days ago. I was able to get past the title page, then it told me I didn't have access to it (I can't remember the exact error message).

I plugged my Kobo into my PC and opened the Kobo desktop software, hoping it would sync properly. It didn't.

At some point in time, I also got a message that my Kobo was full and that I should delete some. I deleted between 5-10 books.

I logged into Kobobooks and went to my library to try to resync Desktop to what I'd bought. I did the "bookmark" thing to bring it to the forefront, and resync it into Desktop. That appeared to work.

But, when I plugged my Kobo back in, it still didn't bring the book back onto my Touch. Once again, I got the message that my Kobo was full (despite having just deleting things). I deleted more.

I tried unplugging and plugging it back in to hopefully resync it. It doesn't seem to be working.

I went back to my Library on the Kobobooks site and downloaded it into Adobe Digital Editions. I was able to get it onto my Kobo that way, but there is no cover and the formatting is a bit odd.

Really, I'd like to get the actual book I paid for back onto my Kobo, rather than the oddly formatted, non-covered version via ADE.

Any ideas? I could try again with a couple of days in between to see if that changes anything, but I'm not sure if it will. In the meantime, I'll read something else (though if all else fails, I will read the version I was able to upload via ADE). I'm also hoping it doesn't continually tell me there's no more room and I need to keep deleting things.

Oh, at some point in time between all the plugging and unplugging and trying again, I did delete the original version of it from my Kobo, so currently I only have the ADE version on my Kobo.

Thanks so much.

[LibraryCin]

No thoughts?

I just plugged it in again. I was able to move two library ebooks to the Kobo, but as soon as I opened the Kobo desktop software and it was syncing, it looks like it deleted a bunch more books (I'm down from 12 pages of books to 7 now). It then proceeded to tell me my Kobo was full.

There must be something wrong for the Kobo desktop software to tell me that, when I've deleted so many books + was just able to move two library books onto it.

[davidfor]

Firstly, when I see an error message from an application, I take it at face value. If I am told there isn't enough space, the first thing I do is check how much space is available. Have you done that? The firmware does want a little free space for it's operation. From memory, it will put kepubs onto the SD card when there is less than about 100MB of space. The desktop app will probably complain at about that point.

I've had a couple of issues with books put on my Kobo's via the desktop app. Deleting them on the device and syncing over WiFi has always fixed them.

It might also be worthwhile removing the books from the PC. Removing the complete Kobo directory and letting the desktop app setup a new database and download the books has also fixed loading problems.

[LibraryCin]

Originally Posted by davidfor

the first thing I do is check how much space is available. Have you done that?

I've had a couple of issues with books put on my Kobo's via the desktop app. Deleting them on the device and syncing over WiFi has always fixed them.

It might also be worthwhile removing the books from the PC. Removing the complete Kobo directory and letting the desktop app setup a new database and download the books has also fixed loading problems.

Thank you for the suggestions! I didn't actually look at how much space was available. Not sure how to do that, but it's probably pretty straightforward. I did, however, delete about 25 books off of it and it still told me there wasn't enough space. I will plug it in again and try to see exactly how much space it says is left.

Hmmm, I only got WiFi a few months back, but have never synced my Kobo that way, so I really don't know how to do that. I did try to connect with it once to see what would happen, but I don't know that anything did happen. Or, I just didn't know how to make anything happen with it!

Removing the books and the complete Kobo directory from my PC? You mean, remove the entire Kobo desktop software and reinstall? That was what I was thinking might be my next move. But I'll attempt your other suggestions first.

Thanks again for replying, and my apologies for popping back in here so late! I only got my email notification that there was a reply today!

[davidfor]

Originally Posted by LibraryCin

Thank you for the suggestions! I didn't actually look at how much space was available. Not sure how to do that, but it's probably pretty straightforward. I did, however, delete about 25 books off of it and it still told me there wasn't enough space. I will plug it in again and try to see exactly how much space it says is left.

The OS should tell you how much space is free when the device is connected.

Hmmm, I only got WiFi a few months back, but have never synced my Kobo that way, so I really don't know how to do that. I did try to connect with it once to see what would happen, but I don't know that anything did happen. Or, I just didn't know how to make anything happen with it!

The sync just needs a WiFi connection. As it runs, it displays messages at the top of the screen. When finished, the sync tile on the home screen will show the time when it happened.

Removing the books and the complete Kobo directory from my PC? You mean, remove the entire Kobo desktop software and reinstall? That was what I was thinking might be my next move. But I'll attempt your other suggestions first.

Yes, uninstall the application and then delete the files. In Windows, this is in %LOCALAPPDATA%\Kobo. I don't know where it is on a Mac.

[LibraryCin]

Thank you. I currently have 988 MB of space, more than half. I knew there should have been lots given how many books I'd deleted when it first told me there was no space left. Honestly, I'm thinking there was probably still space before I'd even started deleting anything.

I'm going to open up my Kobo desktop to see (again) what happens... And yes, it's telling me once again that it's full. Sigh...

I will try the WiFi and see what happens. Ok, this is taking a while. Maybe because it's never synced via WiFi before? It looked like I had to select Sync from the dropdown menu beside the Home button, so maybe that's why nothing happened the first time I tried? Or maybe I just didn't notice the small messages at the top and thought it wasn't doing anything. I'll be back to "report" on what happens here. Ok, it just told me there is new software and I have to restart, so it's doing that now. Will be back with more later.

I have a PC, so thank you for that. I may still have to give that a try, even if the WiFi update works, simply because the Desktop really doesn't seem to be working.

Thanks again.

[LibraryCin]

Wow, whatever that update was, it looks very different. I guess I'll have to get used to it.

It also looks like I have a few other books I paid for that would have done the same thing. The WiFi sync wanted me to download them (again in some cases), so after I did, I checked the ones that were originally there and they wouldn't open, same as the first book that brought my original question. I'm deleting those.

Except in the midst of all the new downloads and removing others that won't open anyway, I'm now frozen... :-( I guess the reset button is the next step, but will that remove everything and set everything back again?

[LibraryCin]

Ok, I found somewhere where the reset button on the back will not do a factory reset, so I'm trying it, but it's not doing anything, either.

ETA: I kept trying the paper clip reset, and finally tried the power button again. One of the resets along with the power button must have done the trick. It's back.

[LibraryCin]

Ok, well it seems to be good for the moment. I had to reupload the three library books that I had on it, but they are back and seem to open fine.

I'm not sure what will happen the next time I plug it in and open up the Kobo Desktop. I wonder if it was having issues because my Kobo itself wasn't up to date? I would have thought Desktop should have taken care of that, but it apparently didn't.

Thanks once again.

[davidfor]

It does sound like there is a problem with the desktop application installation. With that space it should have been able to upgrade the firmware and send the books. Has it been updated recently? Removing it completely and downloading and reinstalling is probably the best thing. But, you also don't really need it. With the WiFi sync, the device can download any purchased books and sync the status.

[LibraryCin]

Thanks, again, David. I might still uninstall and reinstall, but yes, now that I have WiFi (and know what to do with it!), the desktop application is probably not necessary.

[jackastor]

Originally Posted by LibraryCin

Thanks, again, David. I might still uninstall and reinstall, but yes, now that I have WiFi (and know what to do with it!), the desktop application is probably not necessary.

Actually it seems to me you may have or had a case of corruption, I don't think the desktop software would be at fault. However deleting it rebooting the computer and downloading it brand new and installing would not hurt things except to eat up your time. Factory reset on your kobo to factory default would be in order. And yes that would format and remove all books on your device. Short of that logging in and out of your kobo account on your device would initiate a rebuild of the device data base and repair and corruption that might be on there. If the desktop software is using the sqilt file to indicate the space on the device this is the way to go. Of course factory reset and uninstalling/reinstalling the desktop software would accomplish things as well but allow for a cleaner method.

good luck

Let us know how it goes.

regards

Jack

[LibraryCin]

Originally Posted by jackastor

Factory reset on your kobo to factory default would be in order. And yes that would format and remove all books on your device. Short of that logging in and out of your kobo account on your device would initiate a rebuild of the device data base and repair and corruption that might be on there. If the desktop software is using the sqilt file to indicate the space on the device this is the way to go. Of course factory reset and uninstalling/reinstalling the desktop software would accomplish things as well but allow for a cleaner method.
Jack

Hi, Jack. Thank you. I haven't done anything with the software yet.

So, if I'm understanding you correctly, you are suggesting I do a factory reset AND uninstall/reinstall desktop software? Or are you thinking just a factory reset should fix it all?

Thanks for clarification.