Troubleshooting Paperwhite battery keeps flickering.

1Bookworm · 06-09-2014, 12:44 AM

Hi,

I have a Paperwhite 1 and:

1) the little battery indicator on the top right hand corner keeps flickering (charging / not charging). I am currently not charging at all.

2) I tried to do a hard reset by holding down the button for 20 secs but it won't reset.

Any suggestions?

Thank you.

HarryT · 06-09-2014, 02:56 AM

Sounds like a faulty connector. Try using a different microUSB cable.

You're probably not holding the power switch long enough to do a reset (not that a reset is likely to affect this issue). You may find it easier to do a reset from the menu.

1Bookworm · 06-11-2014, 06:47 PM

Thank you Harry. I think you might be right about the USB cable so I'll get a new one. I was finally able to do a reset after I connected the PW to the wall charger - once I did that the battery stopped flickering which was a relief. Thanks again for your help.

06-09-2014, 12:44 AM	#1
1Bookworm Enthusiast Posts: 35 Karma: 100 Join Date: Jun 2010 Device: blackberry, laptop, Kindle3	Paperwhite battery keeps flickering. Hi, I have a Paperwhite 1 and: 1) the little battery indicator on the top right hand corner keeps flickering (charging / not charging). I am currently not charging at all. 2) I tried to do a hard reset by holding down the button for 20 secs but it won't reset. Any suggestions? Thank you.

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06-09-2014, 02:56 AM	#2
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383099 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Sounds like a faulty connector. Try using a different microUSB cable. You're probably not holding the power switch long enough to do a reset (not that a reset is likely to affect this issue). You may find it easier to do a reset from the menu.

06-11-2014, 06:47 PM	#3
1Bookworm Enthusiast Posts: 35 Karma: 100 Join Date: Jun 2010 Device: blackberry, laptop, Kindle3	Thank you Harry. I think you might be right about the USB cable so I'll get a new one. I was finally able to do a reset after I connected the PW to the wall charger - once I did that the battery stopped flickering which was a relief. Thanks again for your help.

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