Kindle Paperwhite keeps looping after update

kubelas · 02-06-2014, 05:24 PM

Hi there! First of all i would like to apologize for the possible lack of vocabulary since it is my first post in English in a long time... Ok. To the point. Few hours ago i downloaded the 5.3.9 firmware and followed the instructions. When firmware was loaded and reader reached 100 percent, it restarted. Unfortunately, from now on it keeps hanging on a picture with a boy for a couple of seconds and then it is restarting. It looks like it is in a constant loop (hopefully pic attached below will help a bit). I have not been able to resolve the issue on my own so i kindly ask for any help or advice. With best regards, Jacob.

HarryT · 02-07-2014, 03:31 AM

I'd recommend contacting Kindle Customer Service. They are very helpful.

02-06-2014, 05:24 PM	#1
kubelas Junior Member Posts: 1 Karma: 10 Join Date: Oct 2010 Device: sony reader 505	Kindle Paperwhite keeps looping after update Hi there! First of all i would like to apologize for the possible lack of vocabulary since it is my first post in English in a long time... Ok. To the point. Few hours ago i downloaded the 5.3.9 firmware and followed the instructions. When firmware was loaded and reader reached 100 percent, it restarted. Unfortunately, from now on it keeps hanging on a picture with a boy for a couple of seconds and then it is restarting. It looks like it is in a constant loop (hopefully pic attached below will help a bit). I have not been able to resolve the issue on my own so i kindly ask for any help or advice. With best regards, Jacob. Last edited by kubelas; 02-07-2014 at 09:17 AM.

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02-07-2014, 03:31 AM	#2
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383099 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	I'd recommend contacting Kindle Customer Service. They are very helpful.

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