Aura Windows not recognizing my Aura?

harristoyles · 01-11-2014, 04:30 PM

When I plug the Aura into my laptop Windows simply refuses to acknowledge its existence. No pop saying unrecognized device or anything. The kobo will pop up with an option to connect to pc or cancel and after selecting connect, still nothing. The device isn't old and I'm using the original cable that came with it. I don't have any other cables that fit with me to try. I've tried it on two computers, both with the same result. The device is charging fine, I've tried turning it off and on as well. It just wont talk to anything! Please help!

meeera · 01-11-2014, 09:22 PM

Assuming you've done the basics like power cycled both devices and tried a different USB slot, a logical next step (as you identify) is to try a different cable.

MicroUSB is a very common cable, used to charge most mobile phones and various other devices. If you don't have another already in the house (or in the house of friends/neighbours), they should be available in a lot of shops.

harristoyles · 01-11-2014, 11:38 PM

Dug up another cable that didn't work, then did a factory reset on the kobo and tried again which seems to have fixed the problem.

01-11-2014, 04:30 PM	#1
harristoyles twentyreader Posts: 9 Karma: 10 Join Date: Nov 2013 Device: Kobo Aura	Windows not recognizing my Aura? When I plug the Aura into my laptop Windows simply refuses to acknowledge its existence. No pop saying unrecognized device or anything. The kobo will pop up with an option to connect to pc or cancel and after selecting connect, still nothing. The device isn't old and I'm using the original cable that came with it. I don't have any other cables that fit with me to try. I've tried it on two computers, both with the same result. The device is charging fine, I've tried turning it off and on as well. It just wont talk to anything! Please help!

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01-11-2014, 09:22 PM	#2
meeera Grand Sorcerer Posts: 5,815 Karma: 68407974 Join Date: Dec 2011 Location: Australia Device: Kobo Libra 2, iPadMini4, iPad4, MBP; support other Kobo/Kindles	Assuming you've done the basics like power cycled both devices and tried a different USB slot, a logical next step (as you identify) is to try a different cable. MicroUSB is a very common cable, used to charge most mobile phones and various other devices. If you don't have another already in the house (or in the house of friends/neighbours), they should be available in a lot of shops.

01-11-2014, 11:38 PM	#3
harristoyles twentyreader Posts: 9 Karma: 10 Join Date: Nov 2013 Device: Kobo Aura	Dug up another cable that didn't work, then did a factory reset on the kobo and tried again which seems to have fixed the problem.

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