kobo glo unrecognized windows vista PC

[katchy]

Hi, I'm having a problem with my brand new KOBO GLO. I opened it and tried to set it up wirelessly. that part went smoothly... but when i needed to plug it on to my computer, my pc cannot recognize the device. i've tried restarting my PC and also tried using different usb cable. it still won't work. i also tried it on my laptop and it still wouldn't work. What the heck is wrong? help please!

[speedtouch]

I had similar trouble as well with my Aura. I found that turning off the Aura, then connecting it to my computer worked.

[katchy]

Originally Posted by speedtouch

I had similar trouble as well with my Aura. I found that turning off the Aura, then connecting it to my computer worked.

I tried that multiple times... i've even tried a rest on the kobo glo. still won't work.
please anyone... help me

[danicca]

Does it offer to connect to pc? It takes time for my touch to be recognized by vista.

[katchy]

Originally Posted by danicca

Does it offer to connect to pc? It takes time for my touch to be recognized by vista.

when i plug the kobo glo to the pc, it asks me whether to connect or to charge.
i choose connect then the kobo screen sys that it,s connected.. but it never shows on my pc

[danicca]

What does pc say? Unrecognized device or something else?

[katchy]

Originally Posted by danicca

What does pc say? Unrecognized device or something else?

The 1st time i plugged it un, there was a pop up saying USB unrecognized device. After that, it never showed a pop up again.

[DNSB]

Originally Posted by katchy

The 1st time i plugged it un, there was a pop up saying USB unrecognized device. After that, it never showed a pop up again.

Try plugging it into a different USB port. After that unrecognized error, the device remains as a unknown device when plugged into that USB port.

You can try adding the 3 lines below to a batch file and then running the file as administrator. After the device manager opens, click on view and then show hidden devices. Under the USB section, right click on the unknown device and select uninstall.

set devmgr_show_nonpresent_devices=1
cd\windows\System32
start devmgmt.msc

An alternative is to look for NirSoft's USBDeview utility which will show you the devices connected and unconnected and let you select multiple devices and uninstall them.

Good luck!
David

[katchy]

Originally Posted by DNSB

Try plugging it into a different USB port. After that unrecognized error, the device remains as a unknown device when plugged into that USB port.

You can try adding the 3 lines below to a batch file and then running the file as administrator. After the device manager opens, click on view and then show hidden devices. Under the USB section, right click on the unknown device and select uninstall.

set devmgr_show_nonpresent_devices=1
cd\windows\System32
start devmgmt.msc

An alternative is to look for NirSoft's USBDeview utility which will show you the devices connected and unconnected and let you select multiple devices and uninstall them.

Good luck!
David

Hi david!
I already tried plugging it into different ports and when i did, the pop up error "usb device not recognized" didn't show up anymore... But than i still couldn't find my kobo glow anywhere on the pc... Regaring adding the lines to a batch file, what is that? How do i do that? I'm sorry, i'm not that familiar when it comes to codes. Thank you so much!

[jackastor]

Originally Posted by katchy

when i plug the kobo glo to the pc, it asks me whether to connect or to charge.
i choose connect then the kobo screen sys that it,s connected.. but it never shows on my pc

That might mean your drive letter is not set correctly and a current drive or device has that particular device letter reserved. So you have to go to disk management tools to set the drive letter. Once you select a drive letter that is not reserved or in use you should be good to go immediately. You must do this with the kobo attached to be able to manipulate the drive letter

Google the version of windows you have and how to change the drive letters its easy and uncomplicated.

regards

Jack

[katchy]

Hi guys! Thanks a lot for all the help. :-)
Turns out I had a faulty Glo... They replaced it with a new one and it works prefectly fine. I'm having a great time reading! Thanks!

[DNSB]

Originally Posted by katchy

Hi david!
I already tried plugging it into different ports and when i did, the pop up error "usb device not recognized" didn't show up anymore... But than i still couldn't find my kobo glow anywhere on the pc... Regaring adding the lines to a batch file, what is that? How do i do that? I'm sorry, i'm not that familiar when it comes to codes. Thank you so much!

Good to hear that you have gotten a replacement unit that is working. For the batch file, copy and paste the lines in the code box into a text file, then save the file as "showhidden.cmd" -- I'd suggest saving it to the desktop. After this, right click on the file and run as administrator.

Good luck!
David