Need help and/or info on ereader.com

crutledge · 04-04-2008, 12:06 PM

If I am in the wrong forum, let me apologise.

I am having problems with ereader.com and fictionwise.com. I have been registered at ereader.com for some time and purchased several books. Everything was fine. I then tried to register at fictionwise.com and was told there was a conflict. Since ereader.com and fictionwise.com are now the same company, I tried to contact fictionwise support and explain the problem. I got a trouble ticket and no answer. Now I get the same conflict report from ereader.com. Ticket numbers and no response. I requested a password reset and was told an email with the information had been sent - no email.

Does anyone know how I can contact these folks around the automated support system? Somehow either their email or mine is not working. The wonders of modern technology.

Many thanks,
Charlie

NatCh · 04-04-2008, 01:25 PM

Welcome to MobileRead, crutledge.

You're in the right forum, no worries there. Unfortunately, I don't know the answer to your question, but I'm sure one of the other members will. :niceL

HarryT · 04-05-2008, 04:17 AM

Try asking on the "Fictionwise" Yahoo group. There are lots of very helpful people there, and the Fictionwise people themselves are regular participants.

04-04-2008, 12:06 PM	#1
crutledge eBook FANatic Posts: 18,301 Karma: 16078357 Join Date: Apr 2008 Location: Alabama, USA Device: HP ipac RX5915 Wife's Kindle	Need help and/or info on ereader.com If I am in the wrong forum, let me apologise. I am having problems with ereader.com and fictionwise.com. I have been registered at ereader.com for some time and purchased several books. Everything was fine. I then tried to register at fictionwise.com and was told there was a conflict. Since ereader.com and fictionwise.com are now the same company, I tried to contact fictionwise support and explain the problem. I got a trouble ticket and no answer. Now I get the same conflict report from ereader.com. Ticket numbers and no response. I requested a password reset and was told an email with the information had been sent - no email. Does anyone know how I can contact these folks around the automated support system? Somehow either their email or mine is not working. The wonders of modern technology. Many thanks, Charlie

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04-04-2008, 01:25 PM	#2
NatCh Gizmologist Posts: 11,615 Karma: 929550 Join Date: Jan 2006 Location: Republic of Texas Embassy at Jackson, TN Device: Pocketbook Touch HD3	Welcome to MobileRead, crutledge. You're in the right forum, no worries there. Unfortunately, I don't know the answer to your question, but I'm sure one of the other members will. :niceL

04-05-2008, 04:17 AM	#3
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383099 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Try asking on the "Fictionwise" Yahoo group. There are lots of very helpful people there, and the Fictionwise people themselves are regular participants.

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