Paperwhite Replacement

anthony81 · 10-16-2013, 03:03 PM

I asked for a replace because of the dust problem under my screen. I received the replacement today and no dust but the screen was really yellow tinted. I contacted amazon what they would say and got "It must have been damaged during shipping". Then i was connected to a Kindle Specialist team and they had to say "First of all, please be assured that this is completely normal, The screen on the new Kindle Paperwhite device has been modified to reduce the unevenness on your Kindle device". Though i would share...

jswinden · 10-16-2013, 04:00 PM

Quote:

Originally Posted by anthony81

I asked for a replace because of the dust problem under my screen. I received the replacement today and no dust but the screen was really yellow tinted. I contacted amazon what they would say and got "It must have been damaged during shipping". Then i was connected to a Kindle Specialist team and they had to say "First of all, please be assured that this is completely normal, The screen on the new Kindle Paperwhite device has been modified to reduce the unevenness on your Kindle device". Though i would share...

Call back again and talk to another CS rep. They should replace it without giving you a run around. You probably just got one of the few bad CS reps.

Barty · 10-16-2013, 10:13 PM

Yellow is the new gray!

HarryT · 10-17-2013, 05:30 AM

The PW2 screen is pale yellow - at least mine is. I really don't think it's a fault.

patrickt · 10-17-2013, 06:06 AM

Let the whining begin...or has it already?

HarryT · 10-17-2013, 06:11 AM

I prefer it to the grey of the PW1 - it's a similar tint to the paper of the typical paperback book. Interestingly, though, the yellow tint is only obvious in daylight; at night with the PW's light on, it disappears.

Josieb1 · 10-17-2013, 07:32 AM

I didn't mind the yellow tint, but a nice creamy yellow even tint would be nice, neither of mine had that that's why they both went back.

It's one of the reasons I won't get one in a store as by the time you open the box and see what you have it's too late to return it unless you can convince the store it's faulty.

I saw a beautiful demo model but they wouldn't sell it to me.

Yolina · 10-17-2013, 07:56 AM

Mine's a spot-on pleasant creamy tint without being overly yellow

but I guess that Amazon has quite a wide manufacturing tolerance for the screens (again, unfortunately)

Josieb1 · 10-17-2013, 08:00 AM

I wish there was a way to see a few models and then pick the one you think is best. The current process of 'let's just wait and see what I get' is rubbish.

soulfuldog · 10-17-2013, 08:25 AM

Quote:

Originally Posted by Josieb1

I wish there was a way to see a few models and then pick the one you think is best. The current process of 'let's just wait and see what I get' is rubbish.

+1

I am still tempted to buy both the Kobo Aura and the PW and see if first of all I get a good example of both (or at least one) and then decide which one I'd prefer to keep. It does seem a bit of a lottery though and that's a little off-putting.

el.jeffe58 · 10-18-2013, 05:39 AM

Quote:

Originally Posted by Barty

Yellow is the new gray!

10-16-2013, 03:03 PM	#1
anthony81 thaumaturgist Posts: 32 Karma: 350010 Join Date: Oct 2013 Location: PA (USA) Device: Kindle PW1+2,K5,NST/NST Glow/Kobo Aura	Paperwhite Replacement I asked for a replace because of the dust problem under my screen. I received the replacement today and no dust but the screen was really yellow tinted. I contacted amazon what they would say and got "It must have been damaged during shipping". Then i was connected to a Kindle Specialist team and they had to say "First of all, please be assured that this is completely normal, The screen on the new Kindle Paperwhite device has been modified to reduce the unevenness on your Kindle device". Though i would share...

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
I Am Keeping My Paperwhite Replacement	daffy4u	Amazon Kindle	55	11-14-2012 02:41 PM
Have you requested/gotten a replacement Paperwhite?	jswinden	Amazon Kindle	103	10-11-2012 11:35 PM
Touch Replacement Plan	PeterT	Kobo Reader	3	06-18-2011 08:09 PM
Notebook replacement	shokkueibu	Which one should I buy?	5	05-11-2010 06:33 PM
PRS-600 So, should I ask for a replacement?	ziegl027	Sony Reader	8	01-25-2010 10:40 AM

10-16-2013, 10:13 PM	#3
Barty doofus Posts: 2,549 Karma: 13089041 Join Date: Sep 2010 Device: Kobo Libra 2, Kindle Voyage	Yellow is the new gray!

10-17-2013, 05:30 AM	#4
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383099 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	The PW2 screen is pale yellow - at least mine is. I really don't think it's a fault.

10-17-2013, 06:06 AM	#5
patrickt Wizard Posts: 1,221 Karma: 8381518 Join Date: Oct 2009 Location: Oaxaca, Mexico Device: Paperwhite 4 X 2	Let the whining begin...or has it already?

10-17-2013, 06:11 AM	#6
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383099 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	I prefer it to the grey of the PW1 - it's a similar tint to the paper of the typical paperback book. Interestingly, though, the yellow tint is only obvious in daylight; at night with the PW's light on, it disappears.

10-17-2013, 07:32 AM	#7
Josieb1 Grand Sorcerer Posts: 5,086 Karma: 18051062 Join Date: Nov 2009 Location: UK Device: Kindle Scribe, Coloursoft, PW SE, Kindle 6, Kobo Libra 2	I didn't mind the yellow tint, but a nice creamy yellow even tint would be nice, neither of mine had that that's why they both went back. It's one of the reasons I won't get one in a store as by the time you open the box and see what you have it's too late to return it unless you can convince the store it's faulty. I saw a beautiful demo model but they wouldn't sell it to me.

10-17-2013, 07:56 AM	#8
Yolina Wizard Posts: 1,179 Karma: 11573197 Join Date: Feb 2011 Location: London, UK Device: Voyage	Mine's a spot-on pleasant creamy tint without being overly yellow but I guess that Amazon has quite a wide manufacturing tolerance for the screens (again, unfortunately)

10-17-2013, 08:00 AM	#9
Josieb1 Grand Sorcerer Posts: 5,086 Karma: 18051062 Join Date: Nov 2009 Location: UK Device: Kindle Scribe, Coloursoft, PW SE, Kindle 6, Kobo Libra 2	I wish there was a way to see a few models and then pick the one you think is best. The current process of 'let's just wait and see what I get' is rubbish.

Advert

Advert