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Old 09-01-2013, 01:44 PM   #1
jcmag
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Join Date: Sep 2013
Device: Kobo Aura HD
Bug: ebooks lost & need to re-download
Each time I connect my Kobo Aura HD to my computer, I lose the books I bought online (on fnac.com).
They appear with an empty icon in my list, and the only way to read them again is to synchronize my Kobo. They are downloaded again and then I can continue my reading (the strange thing is my current page is not lost after they are re-downloaded...)
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Old 09-01-2013, 09:56 PM   #2
davidfor
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What are you doing on the PC? Running the Kobo desktop application, calibre or manually sideloading books? The latter two shouldn't affect the books unless you do something. The Kobo application can sync or remove the books purchased from Kobo.

You are not losing the reading position as this is synced to the Kobo server for kepubs purchased from them. When you sync the books again, the reading status is also sync.
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Old 09-02-2013, 02:51 AM   #3
jcmag
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Posts: 4
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Device: Kobo Aura HD
on the PC I directly access the files on the Kobo (using Windows Explorer). For example, I just copy an ebook file, I plug out the Kobo, it displays the screen "loading books", and then my purchased books are lost...
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Old 09-02-2013, 03:25 AM   #4
davidfor
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Posts: 24,905
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Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos
Is the book you sideloaded shown on the device? What happens if you power off and restart the device?

With the symptoms, I would suspect a corrupt database on the device. The fix for this is to logoff on the device. This will restart the device, replace the database with a new one and get you to login again. Then it will redownload the books. And hopefully the problem is fixed.
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Old 09-02-2013, 05:16 AM   #5
jcmag
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Posts: 4
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Join Date: Sep 2013
Device: Kobo Aura HD
powering off made things worse... all books vanished!

I have logged off/logged in, and now it seems to work far better
All my books stay there Thanks!
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Old 09-02-2013, 08:51 AM   #6
davidfor
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Posts: 24,905
Karma: 47303824
Join Date: Jul 2011
Location: Sydney, Australia
Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos
Quote:
Originally Posted by jcmag View Post
powering off made things worse... all books vanished!

I have logged off/logged in, and now it seems to work far better
All my books stay there Thanks!
All that is consistent with a corrupt database on the device. While it was running it was working on an in memory copy. The power off forced a write to disk which probably failed and didn't store the book info. The power-on attempted to read the database which didn't contain any useful information. The logoff replaced the database with a new empty one which fixed things.
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