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#1 |
Member
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Karma: 7940
Join Date: Jun 2013
Device: none
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Is Kobo filtering non NA IPs?
Since about a week ago, when I access Kobo's website, I can no longer see Aura HD listed under the e-readers section at http://www.kobo.com/ereaders (I can, however, access http://www.kobo.com/koboaurahd directly via the address bar of my browser).
There is no way I can access the buy page for Aura HD at http://www.kobo.com/kobo-aurahd.html though, irregardless of the OS and browser used or whether the cache of it has been cleared. Any attempt to access the buy page will lead me to http://www.kobobooks.com/error.aspx?errortype=404 As I am not from the North American region, I have also tried accessing Kobo via a US proxy (not sure if this act masks my IP), to the same result. I have already contacted Kobo Tech support, they insist their website is working just fine in the first reply and I am still waiting for their subsequent follow-up. In the meantime, I am curious what folks from NA and other regions are seeing when they access the above mentioned websites, I believe it will clear the air once we have an idea. ![]() |
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#2 |
Addict
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Karma: 1440670
Join Date: Jul 2010
Location: Auckland, New Zealand
Device: Kobo Original, Kobo Glo
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I'm in New Zealand and I can see the Aura at the top of the http://www.kobo.com/ereaders page. Clicking on it takes me to http://www.kobo.com/koboaurahd. There's no "buy" button on that page, just a "Where to buy" link that goes to http://www.kobo.com/koboaurahd/wheretobuy/ and that lists a bunch of websites.
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#3 | |
Member
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Karma: 7940
Join Date: Jun 2013
Device: none
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Quote:
![]() can you access http://www.kobo.com/kobo-aurahd.html ? i am from Singapore btw. |
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#4 |
Grand Sorcerer
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Karma: 58221465
Join Date: Jan 2007
Location: Peru
Device: KINDLE: Oasis 3, Scribe (1st), Matcha; KOBO: Libra 2, Libra Colour
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I have the same problem as Potatohead.
I'm currently residing in South America. Don |
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#5 |
Member
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Join Date: Jun 2013
Device: none
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I have asked a friend who is currently in Australia whether she can access Aura HD's buy page at http://www.kobo.com/kobo-aurahd.html
She can't too. |
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#6 |
Grand Sorcerer
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Karma: 67961708
Join Date: Dec 2011
Location: Australia
Device: Kobo Libra 2, iPadMini4, iPad4, MBP; support other Kobo/Kindles
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I don't know if it's just IP filtering - I can't get to that page when I'm VPNed in to Canada or the US, either.
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#7 |
Wizard
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Karma: 5843878
Join Date: Oct 2010
Location: UK
Device: Pocketbook Pro 903, (beloved Pocketbook 360 RIP), Kobo Mini, Kobo Aura
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UK here, and I also get an error message.
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#8 |
Wizard
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Karma: 3761220
Join Date: Mar 2011
Location: Pennsylvania
Device: T1 Red, Kindle Fire, Kindle PW, PW2, Nook HD+, Kobo Mini, Aura HD
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I'm in the US and I see the Aura on both sites. The Buy link is also there.
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#9 |
Grand Sorcerer
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Karma: 76440556
Join Date: Nov 2007
Location: Toronto
Device: Libra H2O, Libra Colour
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Have any of you reached out to Kobo via the official support lines to try to learn what is going on?
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#10 | ||
Member
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Join Date: Jun 2013
Device: none
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Quote:
![]() Their reply in whole as below: Quote:
With Kobo's reply and the fact that jersysman who is in States can access the buy page, I guess the answer is the latter. Maybe those who are more internet tech savvy can shed some light as to why VPN and proxy servers proved to be futile too. ![]() |
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#11 |
Member
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Karma: 7940
Join Date: Jun 2013
Device: none
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On a side note, for purchase of ereader (specifically the Aura HD) from Kobo.com, is there any shipping fee if buyer opts for the slowest method?
Also, on the part of sales tax, how does Kobo go about levying? Is it a flat rate (of ?%) or State dependent, e.g. about 7% for Ohio and 0% (tax free) for Oregon etc? Appreciate if US folks can shed some light as I may need to engage external help to procure a unit, thus need to have a better grasp on the costs involved ![]() |
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#12 | |
Evangelist
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Karma: 600816
Join Date: Sep 2009
Device: Kobo Aura HD, Kobo Aura One
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#13 | |
Enthusiast
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Karma: 12638
Join Date: Nov 2008
Location: Bangkok, Thailand
Device: Kobo Aura HD, Sony PRS-505, Nook Color, Asus Infinity
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Quote:
I also had to pay the sales tax for shipping the item to a CA address (it's charged at purchase time). For some reason Kobo didn't accept the OR address of the package forwarder. How's the haze situation btw? Hopefully it'll clear soon. Cheers. |
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#14 | |
Addict
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Karma: 1440670
Join Date: Jul 2010
Location: Auckland, New Zealand
Device: Kobo Original, Kobo Glo
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#15 |
Member
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Karma: 7940
Join Date: Jun 2013
Device: none
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