Paperwhite behaving strangely

route66 · 03-22-2013, 09:19 PM

My Paperwhite switched itself to screensaver mode and is not switching back on. In the past week I noticed that it would sometimes fail to respond to screen touches and at other times be fine.

UPDATE:
While I was writing this it flashed on/off/on again then a message came up saying something along the lines of "collecting information, will only take a minute". The Kindle screen appeared and the progress bar completed, it has now switched back on and I can open books. However, I'm experiencing the same lagging as earlier this week and generally slow/late/non-responsiveness.

Does anyone know why this is suddenly happening?

twobob · 03-22-2013, 09:47 PM

hmmm. this sounds a lot like another MUCH older thread about a spurious "fail information facility" on the touch. Or perhaps an evolution of that.

Honestly... I would contact CS and look to get a replacement asap.

Blossom · 03-23-2013, 03:20 AM

Quote:

Originally Posted by route66

My Paperwhite switched itself to screensaver mode and is not switching back on. In the past week I noticed that it would sometimes fail to respond to screen touches and at other times be fine.

UPDATE:
While I was writing this it flashed on/off/on again then a message came up saying something along the lines of "collecting information, will only take a minute". The Kindle screen appeared and the progress bar completed, it has now switched back on and I can open books. However, I'm experiencing the same lagging as earlier this week and generally slow/late/non-responsiveness.

Does anyone know why this is suddenly happening?

Try a factory reset. If that doesn't work then call for a replacement.

xtine · 03-23-2013, 06:58 AM

I had the same problem with my first PW. A reset solved the problem.

Experienced this again recently with my 2nd PW, I did a restart first (through settings, then selecting restart) and so far, so good.

HarryT · 03-23-2013, 11:55 AM

Do you leave WiFi enabled? Perhaps it's installed a firmware upgrade?

route66 · 03-23-2013, 02:15 PM

Thanks guys,

It seems to be back to normal at the moment which is great I'm just hoping it's not going to be a recurring problem or a symptom of a more serious problem - I wonder whether it's nothing or if it's best to get a replacement whilst still under warranty in case it has problems later on.

VaultBoy · 03-25-2013, 01:42 AM

It would be best to at least reach out to CS to see if it's something they've encountered. Better to start the ball rolling on remedying it, or get it replaced since it's still under warranty.

03-22-2013, 09:19 PM	#1
route66 Connoisseur Posts: 72 Karma: 279654 Join Date: Feb 2012 Device: none	Paperwhite behaving strangely My Paperwhite switched itself to screensaver mode and is not switching back on. In the past week I noticed that it would sometimes fail to respond to screen touches and at other times be fine. UPDATE: While I was writing this it flashed on/off/on again then a message came up saying something along the lines of "collecting information, will only take a minute". The Kindle screen appeared and the progress bar completed, it has now switched back on and I can open books. However, I'm experiencing the same lagging as earlier this week and generally slow/late/non-responsiveness. Does anyone know why this is suddenly happening?

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03-22-2013, 09:47 PM	#2
twobob ( ͡° ͜ʖ ͡°){ʇlnɐɟ ƃǝs}Týr Posts: 6,586 Karma: 6299993 Join Date: Jun 2012 Location: uti gratia usura (Yao ying da ying; Mo ying da yieng) Device: PW-WIFI\|K5-3G+WIFI\| K4\|K3-3G\|DXG\|K2\| Rooted Nook Touch	hmmm. this sounds a lot like another MUCH older thread about a spurious "fail information facility" on the touch. Or perhaps an evolution of that. Honestly... I would contact CS and look to get a replacement asap.

03-23-2013, 06:58 AM	#4
xtine Addict Posts: 355 Karma: 1432252 Join Date: Oct 2009 Device: Kobo Forma	I had the same problem with my first PW. A reset solved the problem. Experienced this again recently with my 2nd PW, I did a restart first (through settings, then selecting restart) and so far, so good.

03-23-2013, 11:55 AM	#5
HarryT eBook Enthusiast Posts: 85,560 Karma: 93980341 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Do you leave WiFi enabled? Perhaps it's installed a firmware upgrade?

03-23-2013, 02:15 PM	#6
route66 Connoisseur Posts: 72 Karma: 279654 Join Date: Feb 2012 Device: none	Thanks guys, It seems to be back to normal at the moment which is great I'm just hoping it's not going to be a recurring problem or a symptom of a more serious problem - I wonder whether it's nothing or if it's best to get a replacement whilst still under warranty in case it has problems later on.

03-25-2013, 01:42 AM	#7
VaultBoy Addict Posts: 206 Karma: 1683142 Join Date: Nov 2012 Device: Kindle of many shapes, PIPBoy 3000	It would be best to at least reach out to CS to see if it's something they've encountered. Better to start the ball rolling on remedying it, or get it replaced since it's still under warranty.

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