Content Can't download book

Kumabjorn · 03-19-2013, 03:03 AM

So this was a first for me.
Yesterday, while browsing the Kindle Store from my Note 10.1 using K4And I came upon The Making of Modern Japan by Marius B. Jansen, it happens to be a book I already own the dead tree version of, but it is also a tome that I like to check things in so when I saw it was available as an e-book I immediately purchased it and got it delivered to my Note 10.1. Happy as a clam.

Then, this morning when opening my K3, I went into my archived items to download it to the device. Now I get an error message Unavailable for download The item is not compatible with this device.

What goes?
Shouldn't Amazon clarify that before I make a purchasing decision?

HarryT · 03-19-2013, 03:09 AM

They do tell you. Look at the book description: underneath it it says "Available only on these devices", with a dropdown that expands to show only tablets and reading apps.

Kumabjorn · 03-19-2013, 03:12 AM

Maybe on the full web page, not on the Kindle app page (I think).

HarryT · 03-19-2013, 03:17 AM

Ah, OK. They probably think that if you buy from the app, you want to read from the app. But if you use "the tools" you'll be able to transfer it to your K3. Presumably it's a book with lots of colour pictures that the publisher thinks wouldn't look good on an eInk screen?

Kumabjorn · 03-19-2013, 03:23 AM

I see. Well, I will see what the tools can accomplish. The printed version did have pictures but they were all in B&W so I somehow doubt they would upgrade to colour, but you could be right. I was just so baffled since I've never encountered this problem before. Somehow it goes against the grain for everything I believed in when it comes to the Kindle and Amazon.

HarryT · 03-19-2013, 03:28 AM

It's certainly not common, but I have come across a couple of other books which have device restrictions. I bought a book not so long ago on digital photography which was similar; in its case the reason was that it had lots of links to tutorial videos on the author's web site.

A reason to stick to buying books via the web site, perhaps!

Kumabjorn · 03-19-2013, 04:03 AM

Downloaded the Kindle app for Windows 8. but books aren't found in Documents/My Kindle Content any longer.

HarryT · 03-19-2013, 04:10 AM

That's correct, they aren't. But the "Kindle for PC" app works fine on Windows 8, and puts its books in the usual place. You can have both "Kindle for PC" and the Metro Windows 8 App installed simultaneously if you wish to.

tubemonkey · 03-19-2013, 04:28 AM

The only Kindle device this Kindle book works on is the Paperwhite. What, no Fire?

Kumabjorn · 03-19-2013, 04:30 AM

Harry!
Thanks for all the advice. In the end it didn't do anything. It is in Topaz format and that is not supported according to Calibre.

HarryT · 03-19-2013, 04:34 AM

Drat. Sorry to hear that. Probably best to request a refund if you bought it to read on your K3.

tubemonkey · 03-19-2013, 04:34 AM

Quote:

Originally Posted by Kumabjorn

Harry!
Thanks for all the advice. In the end it didn't do anything. It is in Topaz format and that is not supported according to Calibre.

How about a refund?

Kumabjorn · 03-19-2013, 04:43 AM

I can read it on my Android device so I'm not that miserable. It is the first Topaz book I've encountered and I just think it would be prudent of Amazon to make that clear on the product page.

tubemonkey · 03-19-2013, 04:51 AM

Quote:

Originally Posted by Kumabjorn

I can read it on my Android device so I'm not that miserable. It is the first Topaz book I've encountered and I just think it would be prudent of Amazon to make that clear on the product page.

I agree. I went to the website and it says Kindle Edition in big print. The "Available only on these devices" is in small print and buried a bit. I certainly missed it and it never would have occurred to me that a Kindle book couldn't be read on a Kindle. Go figure.

HarryT · 03-19-2013, 04:55 AM

Quote:

Originally Posted by Kumabjorn

I can read it on my Android device so I'm not that miserable. It is the first Topaz book I've encountered and I just think it would be prudent of Amazon to make that clear on the product page.

Just to clarify, being a Topaz book isn't the reason that it can't be read on the K3; I have a number of Topaz books which work just fine on older Kindles. For reasons best known to themselves, the publisher of this particular book has specifically restricted it to the devices listed.

03-19-2013, 03:03 AM	#1
Kumabjorn Basculocolpic Posts: 4,356 Karma: 20181319 Join Date: Jul 2010 Location: Sweden Device: Kindle 3 WiFi, Kindle 4SO, Kindle for Android, Sony PRS-350 and PRS-T1	Can't download book So this was a first for me. Yesterday, while browsing the Kindle Store from my Note 10.1 using K4And I came upon The Making of Modern Japan by Marius B. Jansen, it happens to be a book I already own the dead tree version of, but it is also a tome that I like to check things in so when I saw it was available as an e-book I immediately purchased it and got it delivered to my Note 10.1. Happy as a clam. Then, this morning when opening my K3, I went into my archived items to download it to the device. Now I get an error message Unavailable for download The item is not compatible with this device. What goes? Shouldn't Amazon clarify that before I make a purchasing decision?

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03-19-2013, 03:09 AM	#2
HarryT eBook Enthusiast Posts: 85,556 Karma: 93383099 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	They do tell you. Look at the book description: underneath it it says "Available only on these devices", with a dropdown that expands to show only tablets and reading apps.

03-19-2013, 03:12 AM	#3
Kumabjorn Basculocolpic Posts: 4,356 Karma: 20181319 Join Date: Jul 2010 Location: Sweden Device: Kindle 3 WiFi, Kindle 4SO, Kindle for Android, Sony PRS-350 and PRS-T1	Maybe on the full web page, not on the Kindle app page (I think).

03-19-2013, 03:17 AM	#4
HarryT eBook Enthusiast Posts: 85,556 Karma: 93383099 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Ah, OK. They probably think that if you buy from the app, you want to read from the app. But if you use "the tools" you'll be able to transfer it to your K3. Presumably it's a book with lots of colour pictures that the publisher thinks wouldn't look good on an eInk screen?

03-19-2013, 03:23 AM	#5
Kumabjorn Basculocolpic Posts: 4,356 Karma: 20181319 Join Date: Jul 2010 Location: Sweden Device: Kindle 3 WiFi, Kindle 4SO, Kindle for Android, Sony PRS-350 and PRS-T1	I see. Well, I will see what the tools can accomplish. The printed version did have pictures but they were all in B&W so I somehow doubt they would upgrade to colour, but you could be right. I was just so baffled since I've never encountered this problem before. Somehow it goes against the grain for everything I believed in when it comes to the Kindle and Amazon.

03-19-2013, 03:28 AM	#6
HarryT eBook Enthusiast Posts: 85,556 Karma: 93383099 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	It's certainly not common, but I have come across a couple of other books which have device restrictions. I bought a book not so long ago on digital photography which was similar; in its case the reason was that it had lots of links to tutorial videos on the author's web site. A reason to stick to buying books via the web site, perhaps!

03-19-2013, 04:03 AM	#7
Kumabjorn Basculocolpic Posts: 4,356 Karma: 20181319 Join Date: Jul 2010 Location: Sweden Device: Kindle 3 WiFi, Kindle 4SO, Kindle for Android, Sony PRS-350 and PRS-T1	Downloaded the Kindle app for Windows 8. but books aren't found in Documents/My Kindle Content any longer.

03-19-2013, 04:10 AM	#8
HarryT eBook Enthusiast Posts: 85,556 Karma: 93383099 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	That's correct, they aren't. But the "Kindle for PC" app works fine on Windows 8, and puts its books in the usual place. You can have both "Kindle for PC" and the Metro Windows 8 App installed simultaneously if you wish to.

03-19-2013, 04:28 AM	#9
tubemonkey monkey on the fringe Posts: 45,767 Karma: 158733736 Join Date: May 2010 Location: Seattle Metro Device: Moto E6, Echo Show	The only Kindle device this Kindle book works on is the Paperwhite. What, no Fire?

03-19-2013, 04:30 AM	#10
Kumabjorn Basculocolpic Posts: 4,356 Karma: 20181319 Join Date: Jul 2010 Location: Sweden Device: Kindle 3 WiFi, Kindle 4SO, Kindle for Android, Sony PRS-350 and PRS-T1	Harry! Thanks for all the advice. In the end it didn't do anything. It is in Topaz format and that is not supported according to Calibre.

03-19-2013, 04:34 AM	#11
HarryT eBook Enthusiast Posts: 85,556 Karma: 93383099 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Drat. Sorry to hear that. Probably best to request a refund if you bought it to read on your K3.

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03-19-2013, 04:43 AM	#13
Kumabjorn Basculocolpic Posts: 4,356 Karma: 20181319 Join Date: Jul 2010 Location: Sweden Device: Kindle 3 WiFi, Kindle 4SO, Kindle for Android, Sony PRS-350 and PRS-T1	I can read it on my Android device so I'm not that miserable. It is the first Topaz book I've encountered and I just think it would be prudent of Amazon to make that clear on the product page.