Troubleshooting Kindle 3 frozen display

indigo_ · 03-14-2013, 09:30 AM

Hi guys,
I wonder if anyone has experienced a similar issue and could offer an advice.
I have a Kindle 3 which suddenly froze a few days ago.
Tried all troubleshooting and display is completely frozen however the device is recognized by the computer meaning it's likely a display issue rather than total hardware failure. It's out of warranty so Amazon won't replace it.
Thanks in advance!

HarryT · 03-14-2013, 09:54 AM

You've tried resetting it, I assume?

VaultBoy · 03-14-2013, 02:41 PM

CS may give you a discount on a newer model, which may work for you.

pidgeon92 · 03-14-2013, 03:28 PM

Could be a battery problem. When the battery is dead, the screen won't go blank, or change. I'd put it on a wall charger overnight, and then try rebooting it.

indigo_ · 03-16-2013, 07:02 AM

Thanks for the responses.
Yes I tried resetting it, there is absolutely no response from the screen.
Tried charging, light eventually eventually turns to green. Another reset didn't have an impact.
So this could be either a screen or a battery issue, how do I proceed from here? The thing is I really like this model and don't want to get the non-keyboard or the touch version.

pidgeon92 · 03-16-2013, 01:42 PM

Try contacting Amazon again. You might get a more sympathetic CS person. Most often they will at least offer you a credit towards a new unit.

If you are in the US: Amazon Kindle customer service (1-866-321-8851)

You can probably get a few bucks for the Kindle on eBay if somebody wants to tinker with it or scavenge for parts.

Edward_R · 03-16-2013, 02:57 PM

You could check the developers forum and search to see if anybody has had a similar problem and what they did to fix it.

https://www.mobileread.com/forums/forumdisplay.php?f=150

Papi47 · 03-17-2013, 04:49 PM

indigo, I had the same thing happen to me this morning! I held the sleep button for 20 slow seconds and it rebooted & started working fine. maybe you will be lucky also......

Pookeysgirl · 03-18-2013, 10:17 AM

Quote:

Originally Posted by indigo_

Thanks for the responses.
Yes I tried resetting it, there is absolutely no response from the screen.
Tried charging, light eventually eventually turns to green. Another reset didn't have an impact.
So this could be either a screen or a battery issue, how do I proceed from here? The thing is I really like this model and don't want to get the non-keyboard or the touch version.

How long did you charge it for? I had this same thing happen to me a few weeks ago. No response from the screen, wouldn't turn on, wouldn't reboot. I had to leave on the charger for a full day, because even after the green light came on it still wouldn't turn on. I left it for over 8 hours and it finally turned on and rebooted.

montalex · 03-18-2013, 11:18 AM

I had this problem, and it persisted through battery change, Kubrick, etc. Finally, I bought a replacement motherboard, and all is well. No problem with registering the Kindle, which is a worry when dealing with used motherboards which could be from blacklisted Kindles. No problem here:
http://www.powerbookmedic.com/
Fairly fast service (well, 2 weeks at surface rate), decent price, etc. I ordered another motherboard for a second dead Kindle 3.

twobob · 03-19-2013, 05:40 PM

sounds like an eink controller fail. since you say usb mode works fine.

Sounds like a replacement job as others have indicated

indigo_ · 03-22-2013, 07:13 AM

Some good advice here, thanks all!
I shall start with wall-charging it for 24 hours and then proceed with all other troubleshooting.

Mr Fixit · 03-25-2017, 03:32 PM

I had a Kindle 3 with a Frozen Screen and this was the fix

https://www.youtube.com/watch?v=Rns1KkRrnxA

Basic problem is a connector on the inside got loose. This is if the reset doesn't work.

HarryT · 03-25-2017, 03:58 PM

I really, really doubt that the original poster is going to care FOUR YEARS after posting the question.

Please don't ignore the large warning message that you're posting to an old thread. It's there for a good reason.

Mr Fixit · 03-31-2017, 01:46 AM

Quote:

Originally Posted by HarryT

I really, really doubt that the original poster is going to care FOUR YEARS after posting the question.

This thread is the first thing that comes up when you Google "kindle 3 frozen screen"

When my kindle had the problem, I searched for a solution, found this thread, read through this thread and all the other results I could find and I didn't find a solution anywhere.

Then I found the problem myself and made the youtube video about the fix for anyone else who might have the same thing.

I get nothing from the video (no ads, etc.). It looks like a lot of people just give up and get a new one when there is potentially a simple fix for at least some people who have the problem.

03-14-2013, 09:30 AM	#1
indigo_ Junior Member Posts: 5 Karma: 10 Join Date: Mar 2013 Device: Kindle 3	Kindle 3 frozen display Hi guys, I wonder if anyone has experienced a similar issue and could offer an advice. I have a Kindle 3 which suddenly froze a few days ago. Tried all troubleshooting and display is completely frozen however the device is recognized by the computer meaning it's likely a display issue rather than total hardware failure. It's out of warranty so Amazon won't replace it. Thanks in advance!

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03-14-2013, 09:54 AM	#2
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383099 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	You've tried resetting it, I assume?

03-14-2013, 02:41 PM	#3
VaultBoy Addict Posts: 206 Karma: 1683142 Join Date: Nov 2012 Device: Kindle of many shapes, PIPBoy 3000	CS may give you a discount on a newer model, which may work for you.

03-14-2013, 03:28 PM	#4
pidgeon92 Wizard Posts: 3,144 Karma: 8426142 Join Date: Jun 2008 Location: Chicago, IL Device: Kindle PW2, Kindle Voyage, Kindle DXG, Boox M90, Kobo Aura HD	Could be a battery problem. When the battery is dead, the screen won't go blank, or change. I'd put it on a wall charger overnight, and then try rebooting it.

03-16-2013, 07:02 AM	#5
indigo_ Junior Member Posts: 5 Karma: 10 Join Date: Mar 2013 Device: Kindle 3	Thanks for the responses. Yes I tried resetting it, there is absolutely no response from the screen. Tried charging, light eventually eventually turns to green. Another reset didn't have an impact. So this could be either a screen or a battery issue, how do I proceed from here? The thing is I really like this model and don't want to get the non-keyboard or the touch version.

03-16-2013, 01:42 PM	#6
pidgeon92 Wizard Posts: 3,144 Karma: 8426142 Join Date: Jun 2008 Location: Chicago, IL Device: Kindle PW2, Kindle Voyage, Kindle DXG, Boox M90, Kobo Aura HD	Try contacting Amazon again. You might get a more sympathetic CS person. Most often they will at least offer you a credit towards a new unit. If you are in the US: Amazon Kindle customer service (1-866-321-8851) You can probably get a few bucks for the Kindle on eBay if somebody wants to tinker with it or scavenge for parts.

03-16-2013, 02:57 PM	#7
Edward_R Zealot Posts: 111 Karma: 516224 Join Date: May 2011 Location: Pacific Northwest (about 35 miles northeast of Seattle) Device: K3 / HP 10" Tablet (FBreader Installed)	You could check the developers forum and search to see if anybody has had a similar problem and what they did to fix it. https://www.mobileread.com/forums/forumdisplay.php?f=150

03-17-2013, 04:49 PM	#8
Papi47 Zealot Posts: 135 Karma: 42911 Join Date: Dec 2010 Location: Cascadia Device: Kindle3, iPad	indigo, I had the same thing happen to me this morning! I held the sleep button for 20 slow seconds and it rebooted & started working fine. maybe you will be lucky also......

03-18-2013, 11:18 AM	#10
montalex Fanatic Posts: 556 Karma: 1283268 Join Date: Mar 2010 Device: KindleDX,Kindle 4, Kindle Keyboard 3G	I had this problem, and it persisted through battery change, Kubrick, etc. Finally, I bought a replacement motherboard, and all is well. No problem with registering the Kindle, which is a worry when dealing with used motherboards which could be from blacklisted Kindles. No problem here: http://www.powerbookmedic.com/ Fairly fast service (well, 2 weeks at surface rate), decent price, etc. I ordered another motherboard for a second dead Kindle 3.

03-19-2013, 05:40 PM	#11
twobob ( ͡° ͜ʖ ͡°){ʇlnɐɟ ƃǝs}Týr Posts: 6,586 Karma: 6299991 Join Date: Jun 2012 Location: uti gratia usura (Yao ying da ying; Mo ying da yieng) Device: PW-WIFI\|K5-3G+WIFI\| K4\|K3-3G\|DXG\|K2\| Rooted Nook Touch	sounds like an eink controller fail. since you say usb mode works fine. Sounds like a replacement job as others have indicated

03-22-2013, 07:13 AM	#12
indigo_ Junior Member Posts: 5 Karma: 10 Join Date: Mar 2013 Device: Kindle 3	Some good advice here, thanks all! I shall start with wall-charging it for 24 hours and then proceed with all other troubleshooting.

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03-25-2017, 03:32 PM	#13
Mr Fixit Junior Member Posts: 2 Karma: 10 Join Date: Mar 2017 Device: Kindle 3	I had a Kindle 3 with a Frozen Screen and this was the fix https://www.youtube.com/watch?v=Rns1KkRrnxA Basic problem is a connector on the inside got loose. This is if the reset doesn't work.

03-25-2017, 03:58 PM	#14
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383099 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	I really, really doubt that the original poster is going to care FOUR YEARS after posting the question. Please don't ignore the large warning message that you're posting to an old thread. It's there for a good reason.