kindle touch screen stuck

Goot · 12-26-2012, 04:57 AM

Hi,my kindle screen got frozen after i accidently sat knee down on it.im wondering if its spoiled and if anything can be done to repair it.when i turn it on and off,the light still shows.only the screen is stuck at a page.i tried doing a reset holding the powerbutton for awhile,however to no avail.i can charge it and it shows the orangey light.its the kindle touch.i got this as a present and would be really disappointed if it is truly spoilt.

ps:it was hidden under my blanket on my bed and without knowing that it was there,i hopped knee first and heard a slight crack sound..from then on it was stuck on that fateful page..any help is appreciated

giododa · 12-26-2012, 05:14 AM

I think the screen is broken.

Mike L · 12-26-2012, 05:20 AM

Several people here (including me) have reported the same problem at various time. It usually turns out to be a broken substratum, which is non-repairable. You might trying contacting Kindle support and asking if they can replace the device, but there's no reason why they should. I was lucky - they replaced mine even though it was out of warranty, but don't count on that in your case.

Mike

HarryT · 12-26-2012, 05:21 AM

You've undoubtedly broken the screen substrate - the thin layer of glass that's underneath the outer plastic screen. Phone Kindle CS - this is NOT a warranty repair, but there are many stories of them being nice and offering people either free or heavily-discounted replacements.

12-26-2012, 04:57 AM	#1
Goot Junior Member Posts: 1 Karma: 10 Join Date: Dec 2012 Device: Kindle Touch	kindle touch screen stuck Hi,my kindle screen got frozen after i accidently sat knee down on it.im wondering if its spoiled and if anything can be done to repair it.when i turn it on and off,the light still shows.only the screen is stuck at a page.i tried doing a reset holding the powerbutton for awhile,however to no avail.i can charge it and it shows the orangey light.its the kindle touch.i got this as a present and would be really disappointed if it is truly spoilt. ps:it was hidden under my blanket on my bed and without knowing that it was there,i hopped knee first and heard a slight crack sound..from then on it was stuck on that fateful page..any help is appreciated

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12-26-2012, 05:14 AM	#2
giododa Connoisseur Posts: 75 Karma: 30702 Join Date: Jul 2010 Location: Italy Device: Kobo Libra H2O	I think the screen is broken.

12-26-2012, 05:20 AM	#3
Mike L Wizard Posts: 1,479 Karma: 3846231 Join Date: Apr 2009 Location: Edinburgh, Scotland Device: Kindle 3, Samsung Galaxy	Several people here (including me) have reported the same problem at various time. It usually turns out to be a broken substratum, which is non-repairable. You might trying contacting Kindle support and asking if they can replace the device, but there's no reason why they should. I was lucky - they replaced mine even though it was out of warranty, but don't count on that in your case. Mike

12-26-2012, 05:21 AM	#4
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383099 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	You've undoubtedly broken the screen substrate - the thin layer of glass that's underneath the outer plastic screen. Phone Kindle CS - this is NOT a warranty repair, but there are many stories of them being nice and offering people either free or heavily-discounted replacements.

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