10-05-2012, 10:01 PM | #1 |
Junior Member
Posts: 2
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Join Date: Oct 2012
Device: Kobo Wifi
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Problems and poor service from KOBO
I received a Kobo wifi for my birthday quite a while ago, and it was great.. Until the "next page" button became sunken in. I sent it into warranty and got a refurbished model. After less than 5 books, the same thing happened. I continued using it because it was out of warranty until it stopped working altogether (which was not even completely through that 5th book!) I took it to chapters, who told me to contact Kobo. I called Kobo and they said they'd get back to me. No such thing happened. I would understand If I had got good use out of it and it eventually just got too worn out. I am very dissatisfied with Kobo's support. I feel that they produced and sold an inferior product.
LESS THAN 5 BOOKS? That being said, I liked my Kobo when it did work. I am hoping that by taking this to the forums Kobo will right this for me or perhaps that people will read it and be wary of Kobo in the future. |
10-06-2012, 04:08 AM | #2 |
Wizard
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Location: The Netherlands
Device: Kobo Touch, Glo, Clara HD
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If I were you, I'd contact Kobo again. They might have got your request lost or got too busy with other things. Or something else altogether... but I'd keep chasing them until I got what I wanted/deserved! 5 books is indeed unacceptable.
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10-06-2012, 06:21 AM | #3 |
Fanatic
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Join Date: Nov 2011
Location: UK
Device: Kindle Fire HD8
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Try posting it on here (If you haven't already)
https://getsatisfaction.com/kobo/top...e&style=topics Remember to include the ref number given when you first contacted them |
10-06-2012, 01:34 PM | #4 |
Junior Member
Posts: 2
Karma: 10
Join Date: Oct 2012
Device: Kobo Wifi
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thanks for the replies. I have posted it again here:
https://getsatisfaction.com/kobo/top..._product_label |
Tags |
button failure, kobo, wifi |
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