Touch Kobo Touch set up doesn't work

LKN · 07-16-2012, 11:33 AM

This morning I bought the Kobo Touch. Unfortunately, the Kobo Setup doesn't work.

When I connect the Kobo Touch to my computer with the USB Cable, the setup doesn't recognize it and won't go on to the next step. I have tried different USB Ports, different USB Cables and two different laptops. It still doesn't work. My computer says I should format the device, before I can use it. Should I do that? And if so, would it work afterwards? Is there another solution?

The computer does see there is an e-reader attached, but I can't do anything with it.

Thanks in advance for your help.

Cdesja5 · 07-16-2012, 12:28 PM

Do you have the Kobo desktop application installed? You need it for the initial setup...

LKN · 07-16-2012, 12:40 PM

Yes, I did. That's what initiates the setup. But I don't get beyond step 1.

Thanks for your reply.

taming · 07-16-2012, 12:45 PM

I have gotten a format message when I did not do a safe disconnect. It was fine and no errors were found, but this does not mean I am recommending that you actually do it!

LKN · 07-16-2012, 12:52 PM

If that's the case, then this formatting thing is an additional problem next to the setup problem. Because I am sure I did a safe disconnect at the beginning.
Maybe I didn't lateron, but at that time the setup problem already existed.

RareBird · 07-16-2012, 01:18 PM

Maybe you could try doing a reset by using the pinhole on the back to see if that helps before you connect to your pc. If that doesn't work you could do a factory reset and start all over. I can't remember exactly how to do this but I believe you hold the power button for 5 seconds while at the same time pressing the home button.

LKN · 07-16-2012, 01:32 PM

Thanks Rarebird, the reset didn't work, so I will try the factory reset now. Fingers crossed.

LKN · 07-16-2012, 02:15 PM

Ok that solved the formatting problem. The computer could now open the E-reader folder and see which files are in it.

But the setup still doesn't work. It says that the e-reader needs to be connected but can't be found. It won't go on to the next step. I don't get it since the computer does recognize the e-reader. So why can't setup see it?

Then I removed the e-reader - safely - in order to be able to put it in my other computer and now I have the formatting problem again...

taming · 07-16-2012, 03:18 PM

LKN, this may sound extreme, but since you just bought your reader today, maybe your best bet is to return it. you may have gotten a dud. OTOH, if the one you get in its place also has this problem, it might be something in your set-up.

That being said, do check to see that your Firewall or security software is not blocking the Kobo from connecting to the desktop. That has been known to happen.

LKN · 07-16-2012, 03:48 PM

I tried it one more time with the firewall/security software turned off, but still no luck.
Too bad.. You're right, I will return it.

Thanks for all the help!

LKN · 07-17-2012, 10:13 AM

Update: I returned it. The store said they have had more of these problems. They gave me a new one and this one is working perfectly.

estelle58 · 07-20-2012, 11:40 AM

Had a bit of a problem like that when I tried to setup my new Kobo Touch last night. It took a long time for the Kobo application to recognize my ereader even tough the computer did but it finally did it after a long time. After that I couldn't sync my books via the computer so I setup the Wifi connection on the Touch and synced the books with it. It works fine now

07-16-2012, 11:33 AM	#1
LKN Junior Member Posts: 7 Karma: 10 Join Date: Jul 2012 Device: Kobo Touch	Kobo Touch set up doesn't work This morning I bought the Kobo Touch. Unfortunately, the Kobo Setup doesn't work. When I connect the Kobo Touch to my computer with the USB Cable, the setup doesn't recognize it and won't go on to the next step. I have tried different USB Ports, different USB Cables and two different laptops. It still doesn't work. My computer says I should format the device, before I can use it. Should I do that? And if so, would it work afterwards? Is there another solution? The computer does see there is an e-reader attached, but I can't do anything with it. Thanks in advance for your help.

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07-16-2012, 12:28 PM	#2
Cdesja5 Wizard Posts: 1,117 Karma: 2094306 Join Date: Oct 2011 Location: Montreal, Canada Device: Lots and lots of electronic gadgets...	Do you have the Kobo desktop application installed? You need it for the initial setup...

07-16-2012, 12:40 PM	#3
LKN Junior Member Posts: 7 Karma: 10 Join Date: Jul 2012 Device: Kobo Touch	Yes, I did. That's what initiates the setup. But I don't get beyond step 1. Thanks for your reply.

07-16-2012, 12:45 PM	#4
taming Trying for calm & polite Posts: 4,012 Karma: 9455193 Join Date: May 2010 Location: Mostly in Canada Device: kobo original, WiFI, Touch, Glo, and Aura	I have gotten a format message when I did not do a safe disconnect. It was fine and no errors were found, but this does not mean I am recommending that you actually do it!

07-16-2012, 12:52 PM	#5
LKN Junior Member Posts: 7 Karma: 10 Join Date: Jul 2012 Device: Kobo Touch	If that's the case, then this formatting thing is an additional problem next to the setup problem. Because I am sure I did a safe disconnect at the beginning. Maybe I didn't lateron, but at that time the setup problem already existed.

07-16-2012, 01:18 PM	#6
RareBird Addict Posts: 377 Karma: 770002 Join Date: Dec 2011 Location: Windsor, Nova Scotia Device: Kobo Aura	Maybe you could try doing a reset by using the pinhole on the back to see if that helps before you connect to your pc. If that doesn't work you could do a factory reset and start all over. I can't remember exactly how to do this but I believe you hold the power button for 5 seconds while at the same time pressing the home button.

07-16-2012, 01:32 PM	#7
LKN Junior Member Posts: 7 Karma: 10 Join Date: Jul 2012 Device: Kobo Touch	Thanks Rarebird, the reset didn't work, so I will try the factory reset now. Fingers crossed.

07-16-2012, 02:15 PM	#8
LKN Junior Member Posts: 7 Karma: 10 Join Date: Jul 2012 Device: Kobo Touch	Ok that solved the formatting problem. The computer could now open the E-reader folder and see which files are in it. But the setup still doesn't work. It says that the e-reader needs to be connected but can't be found. It won't go on to the next step. I don't get it since the computer does recognize the e-reader. So why can't setup see it? Then I removed the e-reader - safely - in order to be able to put it in my other computer and now I have the formatting problem again...

07-16-2012, 03:18 PM	#9
taming Trying for calm & polite Posts: 4,012 Karma: 9455193 Join Date: May 2010 Location: Mostly in Canada Device: kobo original, WiFI, Touch, Glo, and Aura	LKN, this may sound extreme, but since you just bought your reader today, maybe your best bet is to return it. you may have gotten a dud. OTOH, if the one you get in its place also has this problem, it might be something in your set-up. That being said, do check to see that your Firewall or security software is not blocking the Kobo from connecting to the desktop. That has been known to happen.

07-16-2012, 03:48 PM	#10
LKN Junior Member Posts: 7 Karma: 10 Join Date: Jul 2012 Device: Kobo Touch	I tried it one more time with the firewall/security software turned off, but still no luck. Too bad.. You're right, I will return it. Thanks for all the help!

07-17-2012, 10:13 AM	#11
LKN Junior Member Posts: 7 Karma: 10 Join Date: Jul 2012 Device: Kobo Touch	Update: I returned it. The store said they have had more of these problems. They gave me a new one and this one is working perfectly.

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07-20-2012, 11:40 AM	#12
estelle58 Cat lover Posts: 487 Karma: 1149782 Join Date: Apr 2011 Location: Montreal, Canada Device: iPhone, Kobo Vox, Kobo Glo, iPad mini, Kindle Paperwhite, Kobo Aura	Had a bit of a problem like that when I tried to setup my new Kobo Touch last night. It took a long time for the Kobo application to recognize my ereader even tough the computer did but it finally did it after a long time. After that I couldn't sync my books via the computer so I setup the Wifi connection on the Touch and synced the books with it. It works fine now