PRS-600 Sony PRS 600 acting up

ppowell002 · 07-15-2012, 12:52 PM

I would love some advice from the experts here:

Out of the blue, my downloads from Kobo to Reader Library (set as default Open With) are going into a new folder on my c drive. When I try to sync, the reader it can't find the book so I have been adding books and syncing via Calibre. I can't figure out how to reset the folder on my c drive that the Open With Reader Library downloads to.

Today I downloaded from a seller not used before using default Open With setting but can't find the file anywhere on my computer. I can see it in the Reader Library app under the Computer tab (likely the temp download folder?)but does not show up in Library/Books tabs nor can I find it on my c drive so unable to Add Book in Calibre.

I am thinking of reinstalling both the Adobe Digital Editions (it won't let me change my email to my current email or log in with the old address and password I opened the account with) and the Reader Library software then, start over with a fresh install. Is this a bad/good idea?

Thanks to anyone who had the time to reply.
Peggy

Sonylistens · 07-17-2012, 03:49 PM

Hello,

My name is Mike Puma, I work with the Sony Support USA team. I am sorry to read about the problem you are currently having with your Reader. Please visit this link http://esupport.sony.com/US/perl/mod...l=PRS600&LOC=3 for help, here you can chat with a rep and receive assistance to help resolve the issue.

Thanks,

Mike Puma

ppowell002 · 07-17-2012, 09:38 PM

Thanks Mike. Got a great support tech and problem is solved.
Peggy

Pinecone · 07-19-2012, 01:56 PM

So how about sharing the answer so others can benefit?

ppowell002 · 07-21-2012, 04:39 PM

The tech rep did not help me with the original issue because on my own I decided to reinstall the reader library software, latest version. That set into motion a new set of problems that led me to live chat. I had to set up a new adobeID and lost all my books that were in the Sony folder on my computer. They are still in calibre so I might be able to sync to the reader but have not yet. I am not too concerned because I have read all the books lost on the reader. My main concern was getting newly purchased books onto my computer and being able to sync with Sony software.

07-15-2012, 12:52 PM	#1
ppowell002 Connoisseur Posts: 92 Karma: 1422 Join Date: Apr 2012 Location: Toronto Device: kobo glo hd	Sony PRS 600 acting up I would love some advice from the experts here: Out of the blue, my downloads from Kobo to Reader Library (set as default Open With) are going into a new folder on my c drive. When I try to sync, the reader it can't find the book so I have been adding books and syncing via Calibre. I can't figure out how to reset the folder on my c drive that the Open With Reader Library downloads to. Today I downloaded from a seller not used before using default Open With setting but can't find the file anywhere on my computer. I can see it in the Reader Library app under the Computer tab (likely the temp download folder?)but does not show up in Library/Books tabs nor can I find it on my c drive so unable to Add Book in Calibre. I am thinking of reinstalling both the Adobe Digital Editions (it won't let me change my email to my current email or log in with the old address and password I opened the account with) and the Reader Library software then, start over with a fresh install. Is this a bad/good idea? Thanks to anyone who had the time to reply. Peggy Last edited by ppowell002; 07-15-2012 at 12:54 PM.

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07-17-2012, 03:49 PM	#2
Sonylistens Sony Customer Service Rep Posts: 35 Karma: 1170 Join Date: Nov 2010 Device: Sony Reader	Hello, My name is Mike Puma, I work with the Sony Support USA team. I am sorry to read about the problem you are currently having with your Reader. Please visit this link http://esupport.sony.com/US/perl/mod...l=PRS600&LOC=3 for help, here you can chat with a rep and receive assistance to help resolve the issue. Thanks, Mike Puma

07-17-2012, 09:38 PM	#3
ppowell002 Connoisseur Posts: 92 Karma: 1422 Join Date: Apr 2012 Location: Toronto Device: kobo glo hd	Thanks Mike. Got a great support tech and problem is solved. Peggy

07-19-2012, 01:56 PM	#4
Pinecone Guru Posts: 902 Karma: 1660722 Join Date: Nov 2009 Location: Maryland Device: PRS-650, PRS-600, PRS-350	So how about sharing the answer so others can benefit?

07-21-2012, 04:39 PM	#5
ppowell002 Connoisseur Posts: 92 Karma: 1422 Join Date: Apr 2012 Location: Toronto Device: kobo glo hd	The tech rep did not help me with the original issue because on my own I decided to reinstall the reader library software, latest version. That set into motion a new set of problems that led me to live chat. I had to set up a new adobeID and lost all my books that were in the Sony folder on my computer. They are still in calibre so I might be able to sync to the reader but have not yet. I am not too concerned because I have read all the books lost on the reader. My main concern was getting newly purchased books onto my computer and being able to sync with Sony software.

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