Thank you Kobo Customer Care

camiller · 03-30-2012, 11:17 AM

All too often we only see complaints about Kobo (or other companies) so I wanted to share a positive experience with Kobo Customer Care. Yesterday afternoon I noticed that a couple of the very earliest books I had purchased for my Kobo had gone missing from... well everywhere, including "My Library" on the kobobooks website. After a few email exchanges my books were restored by that evening.

Thank you Kobo Customer Care!

ballfresno · 04-06-2012, 05:17 AM

Thanks for this. It's nice to hear positive stories as well as the negative ones.

Orn8one · 04-07-2012, 05:03 PM

My two earliest books have also gone, it seemed too much hassle to moan especially as I only remember one of them. I had 41 books then late January or early Feb I only had 39.

03-30-2012, 11:17 AM	#1
camiller Addict Posts: 285 Karma: 1387630 Join Date: Aug 2011 Device: Kobo Wireless	Thank you Kobo Customer Care All too often we only see complaints about Kobo (or other companies) so I wanted to share a positive experience with Kobo Customer Care. Yesterday afternoon I noticed that a couple of the very earliest books I had purchased for my Kobo had gone missing from... well everywhere, including "My Library" on the kobobooks website. After a few email exchanges my books were restored by that evening. Thank you Kobo Customer Care!

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04-06-2012, 05:17 AM	#2
ballfresno Addict Posts: 247 Karma: 4197114 Join Date: Oct 2011 Location: UK Device: Kobo (Sage, Aura One, Aura HD, & Touch); reMarkable tablet.	Thanks for this. It's nice to hear positive stories as well as the negative ones.

04-07-2012, 05:03 PM	#3
Orn8one Groupie Posts: 176 Karma: 8362 Join Date: Jan 2010 Location: Northamptonshire UK Device: Kobo Touch, Sony 650 and Cool-er	My two earliest books have also gone, it seemed too much hassle to moan especially as I only remember one of them. I had 41 books then late January or early Feb I only had 39.

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