Touch Factory Reset for Discharging Battery?

MooseFam5 · 03-14-2012, 08:40 AM

I bought my STR in November. A handful of times since, the STR has presented the "battery too low to power on message" at unexpected times. Most recently, 4 days ago I charged the battery overnight with an AC adapter. (Charging, whether via PC or AC adapter, seems to take much longer than the STR documentation indicates.) When I got up the next morning, the STR was at 100%. I disconnected it and read for a total of 1-2 hours over the next 4 days.

Last night, I picked up the STR off my nightstand and got the same "battery too low to power on" message. The STR was sitting on a nightstand, undisturbed, nothing on top of it, at room temperature, out of direct sunlight, etc. My nontechnical guess would be that the battery is defective as it is discharging when in sleep mode.

I spoke with B&N Customer Support this morning expecting that we'd set up a replacement for the STR. The CSR wanted to take me through a factory reset. The STR is running version 1.1.1, which was updating the day I bought the STR in November. I use Calibre to manage my library but otherwise my use of the device is strictly standard.

My question to the group is this: is there any reasonably-expected benefit to a factory reset in this case? Or does this appear to be a CSR simply executing a help script?

(In any event, after my polite but pointed questions as to the usefulness of a factory reset for a potentially defective battery, the CSR set up a replacement with the local store. This may have been the speediest resolution to my call so I don't take that as vindication that the factory reset is a pointless step here.)

EDIT: To answer any potential questions, the wifi on the STR is off. As I sideload most of my content, I only turn the wifi on to sync a B&N purchase, then immediately turn the wifi off.

RAH · 03-14-2012, 09:27 AM

No, I don't think a reset will make any difference. You should read the thread about Excessive Battery Use for more info about this type of thing:
https://www.mobileread.com/forums/sho...d.php?t=161415

It is often recommended that you try your Touch thru at least say 2 or 3 changing cycles, to let the battery stabilize. However, the problem with this idea is that by the time you do this, it might be out of the 14-day return warrantee (you'll get a refurnbished unit instead). But you could at least try recharging it a few more times (since it is draining SO rapidly) to see if it starts behaving. But watch the number of days and return it within the 14-day period if it doesn't start behaving before then.

azazel1024 · 03-14-2012, 09:35 AM

You might not get a refurb unit now. At least when I got mine replaced under warranty a couple of weeks ago, B&N seems to have setup in-store warranty replacements now. I was given a new unit when I went in to the store.

Your behavior was not unlike mine. New unit is working perfectly, the old unit the most I got was 19 days of heavy use. The least I got was 3 days of light use before the battery was flat. Even with the 19 days of heavy use it would still sometimes power off claiming the battery was flat, and then turn on 2 minutes later and say the battery was fine.

MooseFam5 · 03-14-2012, 09:54 PM

Update: The local store swapped out the old STR for a new one (customer service rocks at the B&N in Syracuse!) so hopefully this resolves the issue.

I'll post a follow-up after I've had the new STR long enough to gauge the battery usage.

Also, while waiting at the store for the replacement, I started poking around with the Nook Tablet. I bought the 16 GB model. I then got to explain to my wife why it is perfectly reasonable to own both an eInk reader and a tablet...

RAH · 03-15-2012, 09:46 AM

Quote:

Originally Posted by MooseFam5

...I started poking around with the Nook Tablet. I bought the 16 GB model. I then got to explain to my wife why it is perfectly reasonable to own both an eInk reader and a tablet...

A brave man! (Yes, I agree, the 2 devices complement each other perfectly.)

Good luck with the new Touch.

03-14-2012, 08:40 AM	#1
MooseFam5 Enthusiast Posts: 30 Karma: 22318 Join Date: Oct 2011 Location: New York, USA Device: Nook STR, Nook Tablet	Factory Reset for Discharging Battery? I bought my STR in November. A handful of times since, the STR has presented the "battery too low to power on message" at unexpected times. Most recently, 4 days ago I charged the battery overnight with an AC adapter. (Charging, whether via PC or AC adapter, seems to take much longer than the STR documentation indicates.) When I got up the next morning, the STR was at 100%. I disconnected it and read for a total of 1-2 hours over the next 4 days. Last night, I picked up the STR off my nightstand and got the same "battery too low to power on" message. The STR was sitting on a nightstand, undisturbed, nothing on top of it, at room temperature, out of direct sunlight, etc. My nontechnical guess would be that the battery is defective as it is discharging when in sleep mode. I spoke with B&N Customer Support this morning expecting that we'd set up a replacement for the STR. The CSR wanted to take me through a factory reset. The STR is running version 1.1.1, which was updating the day I bought the STR in November. I use Calibre to manage my library but otherwise my use of the device is strictly standard. My question to the group is this: is there any reasonably-expected benefit to a factory reset in this case? Or does this appear to be a CSR simply executing a help script? (In any event, after my polite but pointed questions as to the usefulness of a factory reset for a potentially defective battery, the CSR set up a replacement with the local store. This may have been the speediest resolution to my call so I don't take that as vindication that the factory reset is a pointless step here.) EDIT: To answer any potential questions, the wifi on the STR is off. As I sideload most of my content, I only turn the wifi on to sync a B&N purchase, then immediately turn the wifi off. Last edited by MooseFam5; 03-14-2012 at 08:52 AM. Reason: Additional information

03-14-2012, 09:54 PM	#4
MooseFam5 Enthusiast Posts: 30 Karma: 22318 Join Date: Oct 2011 Location: New York, USA Device: Nook STR, Nook Tablet	Replaced with a New STR Update: The local store swapped out the old STR for a new one (customer service rocks at the B&N in Syracuse!) so hopefully this resolves the issue. I'll post a follow-up after I've had the new STR long enough to gauge the battery usage. Also, while waiting at the store for the replacement, I started poking around with the Nook Tablet. I bought the 16 GB model. I then got to explain to my wife why it is perfectly reasonable to own both an eInk reader and a tablet...

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03-14-2012, 09:27 AM	#2
RAH Guru Posts: 615 Karma: 575652 Join Date: Oct 2010 Location: Hampton, NH Device: Kobo Aura H20; Kobo ClaraBW	No, I don't think a reset will make any difference. You should read the thread about Excessive Battery Use for more info about this type of thing: https://www.mobileread.com/forums/sho...d.php?t=161415 It is often recommended that you try your Touch thru at least say 2 or 3 changing cycles, to let the battery stabilize. However, the problem with this idea is that by the time you do this, it might be out of the 14-day return warrantee (you'll get a refurnbished unit instead). But you could at least try recharging it a few more times (since it is draining SO rapidly) to see if it starts behaving. But watch the number of days and return it within the 14-day period if it doesn't start behaving before then.

03-14-2012, 09:35 AM	#3
azazel1024 Groupie Posts: 182 Karma: 346596 Join Date: Jan 2012 Location: Ellicott City, MD Device: Nook simple touch, iPad 2	You might not get a refurb unit now. At least when I got mine replaced under warranty a couple of weeks ago, B&N seems to have setup in-store warranty replacements now. I was given a new unit when I went in to the store. Your behavior was not unlike mine. New unit is working perfectly, the old unit the most I got was 19 days of heavy use. The least I got was 3 days of light use before the battery was flat. Even with the 19 days of heavy use it would still sometimes power off claiming the battery was flat, and then turn on 2 minutes later and say the battery was fine.

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