Enjoying my Vox but have run into a few problems

mama_scraps · 02-19-2012, 11:29 AM

and I'm hoping I can find some solutions here. I've been using my Vox since the beginning of January without any problem. My only issue was that I kept getting the following error message - "The application Calendar Storage (process com.android.providers.calendar) has stopped unexpectedly. Please try again." This hasn't been a huge issue - more annoying than anything. But if someone has some advice on how to get rid of the issue I would be happy.

The major issue I'm having - I've downloaded apps fine from the GetJar website and other websites until today. This morning, whenever I went to download an app on getjar I got an error message "No applications can perform this action." I tried with a few different apps and got the same message. I tried logging in through Facebook, thinking that would make a difference, but then whenever I tried to download an app it would take me to itunes and a blank page.

Any advice?

scrapking · 02-19-2012, 12:13 PM

Have you power cycled the Vox a few times, or have you just been recharging it without turning it off? I would definitely turn it off if you haven't.

Then I would try to do a hard reset. To do so, hold down the power button for at least 10 seconds. Here's a link to that tip, and to a few more troubleshooting tips: http://goodereader.com/blog/electron...some-problems/

If nothing else works, I would exchange it.

mama_scraps · 02-19-2012, 12:54 PM

Quote:

Originally Posted by scrapking

Have you power cycled the Vox a few times, or have you just been recharging it without turning it off? I would definitely turn it off if you haven't.

Then I would try to do a hard reset. To do so, hold down the power button for at least 10 seconds. Here's a link to that tip, and to a few more troubleshooting tips: http://goodereader.com/blog/electron...some-problems/

If nothing else works, I would exchange it.

I'm not sure what "power cycle" means, but I always turn off the Vox before charging. I'd rather save the hard reset as a last resort. I'll lose everything I have on there if I do that, correct? I'll check out that link, thanks.

mr_nobody · 02-19-2012, 02:03 PM

Power cycle just means turn off/turn on which you are already doing. Hard reset is just a decisive method of power cycling and no data is lost. You may be thinking of the factory reset using the volume control which will lose your settings.

BWinmill · 02-19-2012, 08:56 PM

You can also try formatting your Vox's drive.

1 - connect your Vox to your computer.
2 - copy the files that you want to keep onto your computer.
3 - format the Vox from your computer.
4 - turn the Vox off, then back on.
5 - try doing the things that caused you problems.

If the problems are gone, connect your Vox to your computer then copy your files back to the Vox. I would suggest NOT copying the Android or KoboPegasus directory back to your Vox.

This may result in some data loss, but it will be minimal. (Anything that you loaded onto your Vox will be there, but some of the settings may be lost.)

mama_scraps · 02-24-2012, 09:44 AM

Tried the hard reset and that didn't change anything. I'll try your suggestion next, BWinmill. Thanks!

02-19-2012, 11:29 AM	#1
mama_scraps Junior Member Posts: 3 Karma: 10 Join Date: Feb 2012 Device: kobo vox	Enjoying my Vox but have run into a few problems and I'm hoping I can find some solutions here. I've been using my Vox since the beginning of January without any problem. My only issue was that I kept getting the following error message - "The application Calendar Storage (process com.android.providers.calendar) has stopped unexpectedly. Please try again." This hasn't been a huge issue - more annoying than anything. But if someone has some advice on how to get rid of the issue I would be happy. The major issue I'm having - I've downloaded apps fine from the GetJar website and other websites until today. This morning, whenever I went to download an app on getjar I got an error message "No applications can perform this action." I tried with a few different apps and got the same message. I tried logging in through Facebook, thinking that would make a difference, but then whenever I tried to download an app it would take me to itunes and a blank page. Any advice? Last edited by mama_scraps; 02-19-2012 at 11:31 AM.

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02-19-2012, 12:13 PM	#2
scrapking Evangelist Posts: 467 Karma: 1073260 Join Date: Jan 2012 Location: Victoria, BC Device: Kobo Vox, Kobo Glo	Have you power cycled the Vox a few times, or have you just been recharging it without turning it off? I would definitely turn it off if you haven't. Then I would try to do a hard reset. To do so, hold down the power button for at least 10 seconds. Here's a link to that tip, and to a few more troubleshooting tips: http://goodereader.com/blog/electron...some-problems/ If nothing else works, I would exchange it.

02-19-2012, 02:03 PM	#4
mr_nobody Evangelist Posts: 440 Karma: 26671 Join Date: Nov 2011 Device: kobo mini, nexus 7 (2012), kobo vox	Power cycle just means turn off/turn on which you are already doing. Hard reset is just a decisive method of power cycling and no data is lost. You may be thinking of the factory reset using the volume control which will lose your settings.

02-19-2012, 08:56 PM	#5
BWinmill Nameless Being	You can also try formatting your Vox's drive. 1 - connect your Vox to your computer. 2 - copy the files that you want to keep onto your computer. 3 - format the Vox from your computer. 4 - turn the Vox off, then back on. 5 - try doing the things that caused you problems. If the problems are gone, connect your Vox to your computer then copy your files back to the Vox. I would suggest NOT copying the Android or KoboPegasus directory back to your Vox. This may result in some data loss, but it will be minimal. (Anything that you loaded onto your Vox will be there, but some of the settings may be lost.)

02-24-2012, 09:44 AM	#6
mama_scraps Junior Member Posts: 3 Karma: 10 Join Date: Feb 2012 Device: kobo vox	Tried the hard reset and that didn't change anything. I'll try your suggestion next, BWinmill. Thanks!

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