My screen went completely black!!!!

lullah · 12-03-2007, 09:20 AM

Hello

this morning, I went to turn on my cybook, and I got a white screen with a 3.5cm black line on the bottom and a couple of small lines in the middle.
Now, a couple of hours later, the screen i completely black with a very small white line on the bottom.

I tried rebooting, resetting, even removing the battery, nothing works!
anyone else have this problem???

NatCh · 12-03-2007, 11:14 AM

I don't have a Cybook, so what suggestions I can offer are pretty limited. One thing does occur to me to try which you haven't mentioned doing (though you may have tried it and just not mentioned). You might try charging it fully -- I mean connecting it up to charge and leaving it until the charge light goes out (Cybooks have a charge light, don't they?

).

What you're seeing happens to Sony devices when they get totally flat, and sometimes the battery meter will still show a partial charge. Like I say, I have no idea if it'll help, but it's not likely to hurt anything, so ....

lullah · 12-03-2007, 12:55 PM

Quote:

Originally Posted by NatCh

I don't have a Cybook, so what suggestions I can offer are pretty limited. One thing does occur to me to try which you haven't mentioned doing (though you may have tried it and just not mentioned). You might try charging it fully -- I mean connecting it up to charge and leaving it until the charge light goes out (Cybooks have a charge light, don't they?

).

What you're seeing happens to Sony devices when they get totally flat, and sometimes the battery meter will still show a partial charge. Like I say, I have no idea if it'll help, but it's not likely to hurt anything, so ....

thanks for the reply, however
, when the problem occured, I had a 70% charge, then I left it in the charger for 8 hours, that's when it went from white screen with lines to black screen with one line.

I am going to cry

NatCh · 12-03-2007, 01:13 PM

It does sound like weeping is in order.

Have you contacted Bookeen yet? It's probably time to return it to the shop.

lullah · 12-03-2007, 01:33 PM

I did contact them, they haven't answered

ricdiogo · 12-03-2007, 01:42 PM

Quote:

Originally Posted by lullah

I did contact them, they haven't answered

People are reporting some problems with their customer support. Did you try support@bookeen.com?

lullah · 12-03-2007, 02:27 PM

yes i did

JSWolf · 12-06-2007, 02:45 PM

Has Bookeen gotten back on your gen3 screen problem yet?

lullah · 12-08-2007, 11:36 PM

The Asked me to send them a picture last week and they have not gotten back to me, and they are not answering my email either, I am starting to think they will not.

JSWolf · 12-08-2007, 11:43 PM

Lullah, one suggestion... try asking Delphie96 (SP?) if NEAB can give you any support since they will be selling them soon.

lullah · 12-09-2007, 01:26 AM

Hi thanks for the help but what you just said went right over my hear, is that a user name?

SUSGOD · 12-09-2007, 04:10 PM

Quote:

Originally Posted by lullah

Hi thanks for the help but what you just said went right over my hear, is that a user name?

Derek or delphidb96 , Treasurer for NAEB, received an early model of the Cybook Gen 3. His review is at
https://www.mobileread.com/forums/showthread.php?t=15685. Derek had a problem with a line appearing on his screen, but got a fix from Bookeen. He showed images of the problem on his blog. Perhaps he can help you get rid of the line on your reader.

12-03-2007, 09:20 AM	#1
lullah Enthusiast Posts: 26 Karma: 10 Join Date: Nov 2007 Location: Saudi Arabia Device: Bookeen gen3	My screen went completely black!!!! Hello this morning, I went to turn on my cybook, and I got a white screen with a 3.5cm black line on the bottom and a couple of small lines in the middle. Now, a couple of hours later, the screen i completely black with a very small white line on the bottom. I tried rebooting, resetting, even removing the battery, nothing works! anyone else have this problem???

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12-03-2007, 11:14 AM	#2
NatCh Gizmologist Posts: 11,615 Karma: 929550 Join Date: Jan 2006 Location: Republic of Texas Embassy at Jackson, TN Device: Pocketbook Touch HD3	I don't have a Cybook, so what suggestions I can offer are pretty limited. One thing does occur to me to try which you haven't mentioned doing (though you may have tried it and just not mentioned). You might try charging it fully -- I mean connecting it up to charge and leaving it until the charge light goes out (Cybooks have a charge light, don't they? ). What you're seeing happens to Sony devices when they get totally flat, and sometimes the battery meter will still show a partial charge. Like I say, I have no idea if it'll help, but it's not likely to hurt anything, so ....

12-03-2007, 01:13 PM	#4
NatCh Gizmologist Posts: 11,615 Karma: 929550 Join Date: Jan 2006 Location: Republic of Texas Embassy at Jackson, TN Device: Pocketbook Touch HD3	It does sound like weeping is in order. Have you contacted Bookeen yet? It's probably time to return it to the shop.

12-03-2007, 01:33 PM	#5
lullah Enthusiast Posts: 26 Karma: 10 Join Date: Nov 2007 Location: Saudi Arabia Device: Bookeen gen3	I did contact them, they haven't answered

12-03-2007, 02:27 PM	#7
lullah Enthusiast Posts: 26 Karma: 10 Join Date: Nov 2007 Location: Saudi Arabia Device: Bookeen gen3	yes i did

12-06-2007, 02:45 PM	#8
JSWolf Resident Curmudgeon Posts: 78,947 Karma: 144284074 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	Has Bookeen gotten back on your gen3 screen problem yet?

12-08-2007, 11:36 PM	#9
lullah Enthusiast Posts: 26 Karma: 10 Join Date: Nov 2007 Location: Saudi Arabia Device: Bookeen gen3	The Asked me to send them a picture last week and they have not gotten back to me, and they are not answering my email either, I am starting to think they will not.

12-08-2007, 11:43 PM	#10
JSWolf Resident Curmudgeon Posts: 78,947 Karma: 144284074 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	Lullah, one suggestion... try asking Delphie96 (SP?) if NEAB can give you any support since they will be selling them soon.

12-09-2007, 01:26 AM	#11
lullah Enthusiast Posts: 26 Karma: 10 Join Date: Nov 2007 Location: Saudi Arabia Device: Bookeen gen3	Hi thanks for the help but what you just said went right over my hear, is that a user name?

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