My order returned

ce3po · 12-03-2007, 07:07 AM

My order returned for the Arvato Logistics Services
because there was a mistake in my address.

Please, what I have to do to recover the order ?
Do I speak with whom?
Does anybody have any idea?

Any help will be welcome.

Thanks.
Fabricio Luis.

tribble · 12-03-2007, 08:04 AM

Where are you from? Whats you MAC address, Do you have a ticket number? Where did you buy your iLiad? Is this a return or initial shipment? Whats your ordernumber?
Send me that info and your CORRECT address in a PM and i will see, what i can find out.

Or you call support:
+49 52 41 999 723
Monday to Friday from 9am until 12am (Central European Time - GMT+1)

ce3po · 12-03-2007, 09:46 AM

Hi tribble,
Thanks by the attention.

I am from Brazil (GMT-3).
I buy in iRexShop.
Is initial shipment.
iRex Order Number: 12534

I sent several emails for iRex Shop and Arvato Logistics Services
and did not receive up to now any answer.

What I want is to do I send it again for another address
over what the enterprise DHL could hand.

Correct address:
Name: Fabrício Luis (DHL Shop)
Adrress: SIA Trecho 02, Lotes 470/480
ZipCode: 71200-020
City: Brasília
State: Distrito Federal
Country: Brazil

Thanks and regards,
Fabrício Luis

Quote:

Shop <shop@irextechnologies.com>
to myemail@hotmail.com,
date Nov 28, 2007 8:24 AM
subject RE: Problem in Ordem Number: 12534

Dear Customer,
You can contact DHL yourself to try to clear customs as soon as possible.
Most likely they are already trying to get in touch with you.
Regards,
iRex shop

Quote:

from the iRex Shop <shop@irextechnologies.com>
to myemail@hotmail.com,
date Nov 26, 2007 8:29 AM
subject RE: Problem in Ordem Number: 12534
Dear Customer,
Please contact as soon as possible irex.techsupport@bertelsmann.de who is handling all shipping issues.
They should be able to help you.
Regards,
iRex shop

tribble · 12-04-2007, 04:04 AM

Hi Fabricio!

Your iLiad is stuck at customs due to a faulty address. Its still in customs in brazil. I gave your updated address to the reesponsible contact at iRex support and he will give it to DHL. They will tray again at that address and your device should be delivered soon.

ce3po · 12-04-2007, 03:37 PM

Hi tribble

Thanks for help me.

Regards,

Fabrício Luis.

NatCh · 12-04-2007, 04:19 PM

Ehm, yeah, ce3po, you might want to not post your home address for everyone in the whole cyberverse to see, it could lead to unpleasantness.

ce3po · 12-04-2007, 04:35 PM

Hi NatCh,

Is address DHL Shop, because enterprise DHL not delivery in my home address.

Thanks by the notice.

Fabricio

NatCh · 12-04-2007, 04:40 PM

Oh, well that's all right then!

Just concerned about our members, you know.

ce3po · 12-04-2007, 05:11 PM

They are attitudes like that of the tribble and that of the NatCh what they do
I to like more and more this forum.

Thanks to all.

tribble · 12-04-2007, 05:32 PM

My pleasure. I hope you will have your iLiad soon.

ce3po · 12-18-2007, 10:22 AM

Hi

My iRex Iliad arrived.

THANKS for tribble for help me.

And thanks to all.

Regards.

12-03-2007, 07:07 AM	#1
ce3po Member Posts: 19 Karma: 177 Join Date: May 2007 Device: iRex Iliad v2 / Palm Zire 72	My order returned My order returned for the Arvato Logistics Services because there was a mistake in my address. Please, what I have to do to recover the order ? Do I speak with whom? Does anybody have any idea? Any help will be welcome. Thanks. Fabricio Luis.

12-04-2007, 04:35 PM	#7
ce3po Member Posts: 19 Karma: 177 Join Date: May 2007 Device: iRex Iliad v2 / Palm Zire 72	Hi NatCh, Is address DHL Shop, because enterprise DHL not delivery in my home address. Thanks by the notice. Fabricio Last edited by ce3po; 12-04-2007 at 04:41 PM.

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12-03-2007, 08:04 AM	#2
tribble iLiad Maniac Posts: 1,382 Karma: 2369 Join Date: Apr 2006 Location: Germany Device: Bookeen Opus (i love that thing) and iPad (what an irony)	Where are you from? Whats you MAC address, Do you have a ticket number? Where did you buy your iLiad? Is this a return or initial shipment? Whats your ordernumber? Send me that info and your CORRECT address in a PM and i will see, what i can find out. Or you call support: +49 52 41 999 723 Monday to Friday from 9am until 12am (Central European Time - GMT+1)

12-04-2007, 04:04 AM	#4
tribble iLiad Maniac Posts: 1,382 Karma: 2369 Join Date: Apr 2006 Location: Germany Device: Bookeen Opus (i love that thing) and iPad (what an irony)	Hi Fabricio! Your iLiad is stuck at customs due to a faulty address. Its still in customs in brazil. I gave your updated address to the reesponsible contact at iRex support and he will give it to DHL. They will tray again at that address and your device should be delivered soon.

12-04-2007, 03:37 PM	#5
ce3po Member Posts: 19 Karma: 177 Join Date: May 2007 Device: iRex Iliad v2 / Palm Zire 72	Hi tribble Thanks for help me. Regards, Fabrício Luis.

12-04-2007, 04:19 PM	#6
NatCh Gizmologist Posts: 11,615 Karma: 929550 Join Date: Jan 2006 Location: Republic of Texas Embassy at Jackson, TN Device: Pocketbook Touch HD3	Ehm, yeah, ce3po, you might want to not post your home address for everyone in the whole cyberverse to see, it could lead to unpleasantness.

12-04-2007, 04:40 PM	#8
NatCh Gizmologist Posts: 11,615 Karma: 929550 Join Date: Jan 2006 Location: Republic of Texas Embassy at Jackson, TN Device: Pocketbook Touch HD3	Oh, well that's all right then! Just concerned about our members, you know.

12-04-2007, 05:11 PM	#9
ce3po Member Posts: 19 Karma: 177 Join Date: May 2007 Device: iRex Iliad v2 / Palm Zire 72	They are attitudes like that of the tribble and that of the NatCh what they do I to like more and more this forum. Thanks to all.

12-04-2007, 05:32 PM	#10
tribble iLiad Maniac Posts: 1,382 Karma: 2369 Join Date: Apr 2006 Location: Germany Device: Bookeen Opus (i love that thing) and iPad (what an irony)	My pleasure. I hope you will have your iLiad soon.

12-18-2007, 10:22 AM	#11
ce3po Member Posts: 19 Karma: 177 Join Date: May 2007 Device: iRex Iliad v2 / Palm Zire 72	Hi My iRex Iliad arrived. THANKS for tribble for help me. And thanks to all. Regards.

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