Kobo site credit card issue

PBank · 01-16-2012, 03:50 PM

I have never been able to get my very standard visa credit card accepted by Kobo.com - I get a message that it cannot be authorized. I do lots of online purchasing and have never had this problem before (and the credit card company says they can see no reason for this). I have contacted Kobo customer services, but they just keep asking the same basic questions and are not really going to help. Not a big deal, as I can and do buy books elsewhere instead and am inclined to continue my default boycotting of their site even if it did work now. But I am really curious as to why this is happening, and wondering if it is just me or if there are other people with this problem.

The Terminator · 01-16-2012, 04:49 PM

Maybe a call or email to Kobo.

PBank · 01-16-2012, 10:53 PM

Haven't tried phoning, though I suggested they call me. They told me they do not take credit cards by phone, so no point. As I say - I am not really going to try any more to fix this, I was more wondering if it was a problem others had or was some strange and mysterious anomaly with my credit card.

JD Gumby · 01-17-2012, 12:38 AM

Perhaps set up a PayPal account?

thepossum · 01-17-2012, 07:14 AM

I use prepaid credit cards with Kobo, and generally don't have trouble linking them to my Kobo account.

However, I DO have to make sure that I have "registered" my card first, by logging in to the website and making sure that my postal code is valid. If my credit card doesn't have a Canadian postal code, then I cannot register it with my Canadian Kobo account at my Canadian address.

And sometimes, when I first get the new card, and have JUST registered the address, Kobo's preauth checking fails multiple times. I do not know if it's because the credit card's database takes time to update after registering the new postal code, but that's my best guess.

psy65 · 01-17-2012, 09:28 AM

another suggestion: I'd use kobo gift card available at futureshop...

PBank · 01-17-2012, 12:59 PM

Thanks for the suggestions, people!

bluesgirl1976 · 01-23-2012, 05:29 PM

If I purchased the Kobo gift card would I then avoid the Foreign country fee being charged? My bank (I guess...my bank says it is Kobo and Kobo says it is my bank) is charging a % of each order in an additional fee...would be nice to avoid this!

01-16-2012, 03:50 PM	#1
PBank Member Posts: 15 Karma: 10 Join Date: Dec 2011 Location: Canada Device: Kobo Touch	Kobo site credit card issue I have never been able to get my very standard visa credit card accepted by Kobo.com - I get a message that it cannot be authorized. I do lots of online purchasing and have never had this problem before (and the credit card company says they can see no reason for this). I have contacted Kobo customer services, but they just keep asking the same basic questions and are not really going to help. Not a big deal, as I can and do buy books elsewhere instead and am inclined to continue my default boycotting of their site even if it did work now. But I am really curious as to why this is happening, and wondering if it is just me or if there are other people with this problem.

01-23-2012, 05:29 PM	#8
bluesgirl1976 Member Posts: 14 Karma: 12972 Join Date: Feb 2011 Location: Maryland Device: kobo touch/Kobo wi-fi	Do you still get charged the Foreign fee? If I purchased the Kobo gift card would I then avoid the Foreign country fee being charged? My bank (I guess...my bank says it is Kobo and Kobo says it is my bank) is charging a % of each order in an additional fee...would be nice to avoid this!

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01-16-2012, 04:49 PM	#2
The Terminator Retired Posts: 2,552 Karma: 37638420 Join Date: Nov 2010 Location: Vancouver Island Canada Device: Kobo Touch, Optimus One (2.3), Nexus 7 (4.2)	Maybe a call or email to Kobo.

01-16-2012, 10:53 PM	#3
PBank Member Posts: 15 Karma: 10 Join Date: Dec 2011 Location: Canada Device: Kobo Touch	Haven't tried phoning, though I suggested they call me. They told me they do not take credit cards by phone, so no point. As I say - I am not really going to try any more to fix this, I was more wondering if it was a problem others had or was some strange and mysterious anomaly with my credit card.

01-17-2012, 12:38 AM	#4
JD Gumby Cynical Old Curmudgeon Posts: 1,085 Karma: 8495696 Join Date: Jul 2011 Location: Halifax, Canada Device: Kobo Mini, Kobo Arc, HTC Desire C	Perhaps set up a PayPal account?

01-17-2012, 07:14 AM	#5
thepossum Zealot Posts: 123 Karma: 20018 Join Date: May 2010 Device: Kobo	I use prepaid credit cards with Kobo, and generally don't have trouble linking them to my Kobo account. However, I DO have to make sure that I have "registered" my card first, by logging in to the website and making sure that my postal code is valid. If my credit card doesn't have a Canadian postal code, then I cannot register it with my Canadian Kobo account at my Canadian address. And sometimes, when I first get the new card, and have JUST registered the address, Kobo's preauth checking fails multiple times. I do not know if it's because the credit card's database takes time to update after registering the new postal code, but that's my best guess.

01-17-2012, 09:28 AM	#6
psy65 Enthusiast Posts: 28 Karma: 110 Join Date: Oct 2011 Device: kobo touch	another suggestion: I'd use kobo gift card available at futureshop...

01-17-2012, 12:59 PM	#7
PBank Member Posts: 15 Karma: 10 Join Date: Dec 2011 Location: Canada Device: Kobo Touch	Thanks for the suggestions, people!

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