question to dealers on returns policy

paola · 12-30-2011, 01:23 PM

From what I read in the forum, it seems not uncommon for people to order two or more readers, try them for a few days and then return the one they do not like. I am not too sure what the terms are elsewhere, but in the UK you do have at least seven days to return it with a full refund, no question asked. You do in general have to pay delivery charges. My question is: what do dealers do with the returned item? Strictly speaking, this is now a used item, even if it has been used just for a few days. But I'd presume it would be re-sold as new, is this the case?

ucfgrad93 · 12-30-2011, 02:42 PM

I don't think that they can legally sell them again as new. I would think most retailers would offer them for sale again as refurb or open box items.

elcreative · 12-30-2011, 04:38 PM

Items returned for any reason go back to the manufacturer as they aren't new any more... at least from reputable outlets although some may resell, if just a "I didn't like" or "It was too complicated!!" as display/refurb/return (equally valid if clearly labelled and discounted)...

12-30-2011, 01:23 PM	#1
paola Wizard Posts: 2,840 Karma: 5843878 Join Date: Oct 2010 Location: UK Device: Pocketbook Pro 903, (beloved Pocketbook 360 RIP), Kobo Mini, Kobo Aura	question to dealers on returns policy From what I read in the forum, it seems not uncommon for people to order two or more readers, try them for a few days and then return the one they do not like. I am not too sure what the terms are elsewhere, but in the UK you do have at least seven days to return it with a full refund, no question asked. You do in general have to pay delivery charges. My question is: what do dealers do with the returned item? Strictly speaking, this is now a used item, even if it has been used just for a few days. But I'd presume it would be re-sold as new, is this the case?

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12-30-2011, 02:42 PM	#2
ucfgrad93 Wizard Posts: 2,370 Karma: 9026681 Join Date: Jun 2011 Location: Colorado Device: Kindle Paperwhite 2nd Gen	I don't think that they can legally sell them again as new. I would think most retailers would offer them for sale again as refurb or open box items.

12-30-2011, 04:38 PM	#3
elcreative Wizard Posts: 2,888 Karma: 5875940 Join Date: Dec 2007 Device: PRS505, 600, 350, 650, Nexus 7, Note III, iPad 4 etc	Items returned for any reason go back to the manufacturer as they aren't new any more... at least from reputable outlets although some may resell, if just a "I didn't like" or "It was too complicated!!" as display/refurb/return (equally valid if clearly labelled and discounted)...

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