Line across the screen

Gibbo · 11-11-2007, 10:02 AM

Whiles transferring books to the Cybook a line appeared across the screen round about the middle tried a few page turns and it's still there, battery is at 100% any thoughts?

Nate the great · 11-11-2007, 10:05 AM

Turn off the Cybook.

If it's still there when you turn it back on, then the screen is defective.

Gibbo · 11-11-2007, 10:08 AM

Yep it's still there when turned back on, sending email to Bookeen.

HarryT · 11-11-2007, 10:19 AM

How annoying for you

. Please do let us know what Bookeen say about repair arrangements.

Gibbo · 11-11-2007, 10:44 AM

After a few minutes with the cybook off turned I it on and the line was fainter after a few page turns it disappeared!!!. Switched it off and on a few times and it's fine.

HarryT · 11-11-2007, 12:37 PM

Good news!

Gibbo · 11-11-2007, 12:43 PM

Actually this past hour it has appeared and disappeared 3 times so what gives?.

JSWolf · 11-11-2007, 06:16 PM

Derek's Cybook Gen3 also has a line on his screen.

HarryT · 11-12-2007, 02:14 AM

Sounds like an intermittent fault on the screen controller. Needs replacing, I fear.

mota · 11-12-2007, 03:04 AM

Is it black or white line? White line could be from ghosting and disappears when you switch on Flashing Refresh. M.

tribble · 11-12-2007, 03:30 AM

Probably a loose contact. I guess you will have to return the unit.

JSWolf · 11-12-2007, 04:34 AM

Will Bookeen pick up the shipping from you to them?

tribble · 11-12-2007, 04:41 AM

Quote:

Originally Posted by JSWolf

Will Bookeen pick up the shipping from you to them?

Oh, yes, i am curious about that aswell.

tcmoon · 11-22-2007, 08:42 PM

Turned mine on & it has a white line & nothing else. What should I do?

HarryT · 11-23-2007, 02:52 AM

Quote:

Originally Posted by JSWolf

Will Bookeen pick up the shipping from you to them?

No. You pay for the shipping to them. They pay for the shipping back to you. That's the way it generally works with European warranties.

11-11-2007, 10:02 AM	#1
Gibbo Guru Posts: 776 Karma: 2475053 Join Date: May 2007 Device: Galaxy Tab A (2019) - iPhone 11 - KA1 - Onyx Boox Nova Pro	Line across the screen Whiles transferring books to the Cybook a line appeared across the screen round about the middle tried a few page turns and it's still there, battery is at 100% any thoughts?

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11-11-2007, 10:05 AM	#2
Nate the great Sir Penguin of Edinburgh Posts: 12,375 Karma: 23555235 Join Date: Apr 2007 Location: DC Metro area Device: Shake a stick plus 1	Turn off the Cybook. If it's still there when you turn it back on, then the screen is defective.

11-11-2007, 10:08 AM	#3
Gibbo Guru Posts: 776 Karma: 2475053 Join Date: May 2007 Device: Galaxy Tab A (2019) - iPhone 11 - KA1 - Onyx Boox Nova Pro	Yep it's still there when turned back on, sending email to Bookeen.

11-11-2007, 10:19 AM	#4
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	How annoying for you . Please do let us know what Bookeen say about repair arrangements.

11-11-2007, 10:44 AM	#5
Gibbo Guru Posts: 776 Karma: 2475053 Join Date: May 2007 Device: Galaxy Tab A (2019) - iPhone 11 - KA1 - Onyx Boox Nova Pro	After a few minutes with the cybook off turned I it on and the line was fainter after a few page turns it disappeared!!!. Switched it off and on a few times and it's fine.

11-11-2007, 12:37 PM	#6
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Good news!

11-11-2007, 12:43 PM	#7
Gibbo Guru Posts: 776 Karma: 2475053 Join Date: May 2007 Device: Galaxy Tab A (2019) - iPhone 11 - KA1 - Onyx Boox Nova Pro	Actually this past hour it has appeared and disappeared 3 times so what gives?.

11-11-2007, 06:16 PM	#8
JSWolf Resident Curmudgeon Posts: 78,985 Karma: 144284074 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	Derek's Cybook Gen3 also has a line on his screen.

11-12-2007, 02:14 AM	#9
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Sounds like an intermittent fault on the screen controller. Needs replacing, I fear.

11-12-2007, 03:04 AM	#10
mota Junior Member Posts: 5 Karma: 10 Join Date: Sep 2007 Device: Bookeen Cybook Gen 3 - died, Sony PRS500, Kindle 3	Is it black or white line? White line could be from ghosting and disappears when you switch on Flashing Refresh. M.

11-12-2007, 03:30 AM	#11
tribble iLiad Maniac Posts: 1,382 Karma: 2369 Join Date: Apr 2006 Location: Germany Device: Bookeen Opus (i love that thing) and iPad (what an irony)	Probably a loose contact. I guess you will have to return the unit.

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11-12-2007, 04:34 AM	#12
JSWolf Resident Curmudgeon Posts: 78,985 Karma: 144284074 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	Will Bookeen pick up the shipping from you to them?

11-22-2007, 08:42 PM	#14
tcmoon Connoisseur Posts: 51 Karma: 53 Join Date: Oct 2007 Device: slate pc	Turned mine on & it has a white line & nothing else. What should I do?