Troubleshooting Kindle freezing and reboots - out of warranty

OnyxEyez · 11-29-2011, 02:31 AM

Long time reader, but first time poster - wish it wasn't for this reason tho.

I have a Kindle 3 keyboard, that up until the last month has been great. Now it keeps freezing, then after a few minutes does a hard reboot. It also freezes when it is on the screensaver and won't wake up right away. I called amazon and they had me do a factory reset - which I did again after - and it hasn't helped. They said it is just out of warranty and the best they will offer is a cheaper repair - $70. I can't swing that right now so I just wanted to see if anyone here had any ideas before I give up on it.

Thanks

Torwan · 11-29-2011, 07:03 AM

(Wild guess)
Does the factory reset delete all content? If not, maybe you should try that. Maybe the indexer is somehow broken or overloaded.

OnyxEyez · 11-29-2011, 06:50 PM

Yeah, I did the factory reset to default twice - is there another way I'm missing?

tbruin3235 · 11-30-2011, 09:42 AM

Have you recently put your kindle in an unlighted case? When they first came out, the unlighted cases were causing problems with the Kindle3.

ProfCrash · 11-30-2011, 09:51 AM

The Amazon hinged unlighted case. It was a specific type of case. The hinge was causing issues. Since there are very few hinged cases and Amazon fixed that problem a while back, I would be surprised if that was the problem.

Did you talk to Amazon support or Kindle support? If you talked to Amazon support, call Kindle support. You might get a better result through Kindle support.

OnyxEyez · 12-01-2011, 02:20 AM

Thanks all

. Profcrash - I think I talked to amazon support - where do I find the kindle support number? Thanks.

ProfCrash · 12-01-2011, 07:29 AM

Go to the Amazon page, select a Kindle, the top right hand button on the menu bar is Kindle Support. Click there

OnyxEyez · 12-01-2011, 06:26 PM

I'm sorry if I am just not seeing it - I went to the kind support but can't find an actual phone number?

DustyDisks · 12-01-2011, 06:32 PM

Quote:

Originally Posted by OnyxEyez

I'm sorry if I am just not seeing it - I went to the kind support but can't find an actual phone number?

Go to this page and select kindle, answer the questions, then click on the phone button.

https://www.amazon.com/gp/help/conta...node_id=508510

pidgeon92 · 12-01-2011, 09:02 PM

Amazon Kindle customer service (1-866-321-8851)

Blossom · 12-01-2011, 09:32 PM

Quote:

Originally Posted by DustyDisks

Go to this page and select kindle, answer the questions, then click on the phone button.

https://www.amazon.com/gp/help/conta...node_id=508510

I find the new contact form page quite confusing. You can be thinking you are talking to Kindle support and you're not. That happen to me this last week.

DustyDisks · 12-01-2011, 09:45 PM

Quote:

Originally Posted by Blossom

I find the new contact form page quite confusing. You can be thinking you are talking to Kindle support and you're not. That happen to me this last week.

So my link was wrong?

Blossom · 12-01-2011, 09:47 PM

Quote:

Originally Posted by DustyDisks

So my link was wrong?

No it takes you to the new Contact page. You see Amazon had now combined Kindle and Amazon issues all on one contact page.

You have to choose Kindle and then a mess of other options to get to them now.

OnyxEyez · 12-05-2011, 09:47 PM

Thank pidgeon92 - that was the right number, but sadly that was the one I called.

Now another question - can I roll back the software to an earlier one somehow and then reinstall 3.3?

11-29-2011, 02:31 AM	#1
OnyxEyez Junior Member Posts: 5 Karma: 10 Join Date: Nov 2011 Device: Kindle keyboard 3g	Kindle freezing and reboots - out of warranty Long time reader, but first time poster - wish it wasn't for this reason tho. I have a Kindle 3 keyboard, that up until the last month has been great. Now it keeps freezing, then after a few minutes does a hard reboot. It also freezes when it is on the screensaver and won't wake up right away. I called amazon and they had me do a factory reset - which I did again after - and it hasn't helped. They said it is just out of warranty and the best they will offer is a cheaper repair - $70. I can't swing that right now so I just wanted to see if anyone here had any ideas before I give up on it. Thanks

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11-29-2011, 07:03 AM	#2
Torwan Zealot Posts: 115 Karma: 1063860 Join Date: Aug 2011 Location: Germany Device: Kindle3 (3G)	(Wild guess) Does the factory reset delete all content? If not, maybe you should try that. Maybe the indexer is somehow broken or overloaded.

11-29-2011, 06:50 PM	#3
OnyxEyez Junior Member Posts: 5 Karma: 10 Join Date: Nov 2011 Device: Kindle keyboard 3g	Yeah, I did the factory reset to default twice - is there another way I'm missing?

11-30-2011, 09:42 AM	#4
tbruin3235 Junior Member Posts: 5 Karma: 10 Join Date: Aug 2010 Device: Kindle	Have you recently put your kindle in an unlighted case? When they first came out, the unlighted cases were causing problems with the Kindle3.

11-30-2011, 09:51 AM	#5
ProfCrash Tea Enthusiast Posts: 8,554 Karma: 75384937 Join Date: Jul 2010 Location: Somewhere in the USA Device: Kindle1, Kindle DX Graphite, K3 3G, IPad 3, PW2	The Amazon hinged unlighted case. It was a specific type of case. The hinge was causing issues. Since there are very few hinged cases and Amazon fixed that problem a while back, I would be surprised if that was the problem. Did you talk to Amazon support or Kindle support? If you talked to Amazon support, call Kindle support. You might get a better result through Kindle support.

12-01-2011, 02:20 AM	#6
OnyxEyez Junior Member Posts: 5 Karma: 10 Join Date: Nov 2011 Device: Kindle keyboard 3g	Thanks all . Profcrash - I think I talked to amazon support - where do I find the kindle support number? Thanks.

12-01-2011, 07:29 AM	#7
ProfCrash Tea Enthusiast Posts: 8,554 Karma: 75384937 Join Date: Jul 2010 Location: Somewhere in the USA Device: Kindle1, Kindle DX Graphite, K3 3G, IPad 3, PW2	Go to the Amazon page, select a Kindle, the top right hand button on the menu bar is Kindle Support. Click there

12-01-2011, 06:26 PM	#8
OnyxEyez Junior Member Posts: 5 Karma: 10 Join Date: Nov 2011 Device: Kindle keyboard 3g	I'm sorry if I am just not seeing it - I went to the kind support but can't find an actual phone number?

12-01-2011, 09:02 PM	#10
pidgeon92 Wizard Posts: 3,144 Karma: 8426142 Join Date: Jun 2008 Location: Chicago, IL Device: Kindle PW2, Kindle Voyage, Kindle DXG, Boox M90, Kobo Aura HD	Amazon Kindle customer service (1-866-321-8851)

12-05-2011, 09:47 PM	#14
OnyxEyez Junior Member Posts: 5 Karma: 10 Join Date: Nov 2011 Device: Kindle keyboard 3g	Thank pidgeon92 - that was the right number, but sadly that was the one I called. Now another question - can I roll back the software to an earlier one somehow and then reinstall 3.3?

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