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Old 09-29-2011, 04:34 PM   #1
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Edit: A vague message from Kobo CS leads to me being mad :D
I have changed my opinion I would now buy another Kobo. I was made because the Rep at Kobo didn't tell me a few things at first and all in all the first response from them would mean that my shipping would be almost $50, after contacting them again they said I don't have to Purolator ( Like UPS and FedEx) and now the shipping is only going to be $15 and they will pay the return shipping. I'm now a satisfied costumer again
Last edited by The Terminator; 09-29-2011 at 10:59 PM.
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Old 09-29-2011, 04:42 PM   #2
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I just had to exchange my Kobo-1 in June and they paid for both ways.
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Old 09-29-2011, 04:44 PM   #3
pdurrant
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That's pretty poor customer service. They should at least pay for shipping it back to them, with an option to charge you if it's not faulty.
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Old 09-29-2011, 04:46 PM   #4
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The rep was wrong.
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Old 09-29-2011, 05:08 PM   #5
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My opinion is changed.
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Old 09-29-2011, 05:14 PM   #6
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I hate to say it, but that IS laid out in the Warranty documentation. http://download.kobobooks.com/learnm...h_Warranty.pdf

As long as it is just the wonky USB connector, why not (at a time the connector IS making contact) use Desktop and purchase the extended warranty program
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Old 09-29-2011, 05:19 PM   #7
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I doubt I can purchase that AFTER something went wrong with it. Plus as I said before it won't hook up to the computer, only sometimes it will charge.
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Old 09-29-2011, 05:50 PM   #8
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I am going to send it back now.
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Old 09-29-2011, 06:06 PM   #9
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Chapters exchanged a Kobo WiFI for me even though I did not buy it at the store and had no paperwork. They sent me a paid shipping label for a wonky Touch. I have no complaints. Postage in Canada is crazy. Two devices seems like a lot--but we are a multiple device, multiple versions family.

On a related note. I bought a set of pots and pans on-line. When I took them out of the box I saw that one of the pots had a distorted lip that kept the lid from fitting. The on-line merchant had me contact Cuisinart, the manufacturer. Cuisinart replaced it, but I had to pay $25 in postage to send the pot back to them so they could see that it was damaged. This was a brand new pot that I had never used. Their email to me said I would have to pay the return postage, too. I didn't--they paid the return postage when they sent the new pot.
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Old 09-29-2011, 06:21 PM   #10
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That's what happened when I had a screen problem with my Ko1 they sent me a RMA kit, at no cost to me.
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Old 09-29-2011, 06:26 PM   #11
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Do you think they have a limit on those--the RMA kits, I mean. They'll do one, but then they actually do what they say they will do in the warranty?
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Old 09-29-2011, 07:22 PM   #12
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After the newest reply it's not as bad as I thought. I don't have to Purolator it to them (It's recommended) and that cuts the cost way down. And they will pay the return shipping.

So I'm still a little mad but not as much
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Old 09-29-2011, 07:24 PM   #13
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back.
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Old 09-29-2011, 07:54 PM   #14
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You probably should think of the extended coverage program with the new box just in case.

Yes it adds a bit to the cost, but....
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Old 09-29-2011, 08:19 PM   #15
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I would definitely buy it now. I'm guessing you bought it?
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