Touch Help with Adobe Digital Editions

tecweston · 09-24-2011, 04:42 PM

I just did a factory reset to fix the "Network Error" problem on my Kobo Touch, and now it will not allow me to authorize it with Adobe Digital Editions, because it says "too many authorizations." This is the same Kobo Touch that was already authorized, so I'm a bit confused.

Here are all the devices that are authorized for my account:
- my computer, obviously
- my Kobo Touch
- my iPod touch
- my old Kobo Wifi, which I gave to my mom. We share the same library card and thus the same ADE account.

Is 5 the limit? Does it see my Kobo Touch as being two separate devices since I had to do a factory reset? Is there any way to deauthorize devices like on iTunes or what? I cannot find anything in the help sections.

Thanks.

JD Gumby · 09-24-2011, 05:03 PM

Five is the limit.

The authorization is stored on the device as well as with ADE - so if the device doesn't have the information (ie, after a factory reset), it's considered a new device. You'll have to contact Adobe directly. (I'm too lazy to look up where to contact, though a forum search should help you)

PeterT · 09-24-2011, 05:12 PM

From another thread

Quote:

Originally Posted by Joe563

Here is the link. Select 'I need help activating or deactivating my software.'

Asawi · 09-24-2011, 05:25 PM

I thought the limit was 6 computers and 6 devices.

But either way, an e-mail to Adobe should sort it out for you.
http://www.adobe.com/support/contact/

tecweston · 09-24-2011, 05:34 PM

Hoo boy. I'm chatting with an Adobe customer support rep right now. Her solution is to tell me to visit the Adobe forums and ask for help, since the customer support reps are not trained on ADE. I looked in the forum and it said someone at Adobe has to reset the activation limit for me. This is so frustrating.

tecweston · 09-24-2011, 05:39 PM

Apparently I have to put in a support ticket and it will take 2-3 business days for them to get back to me.

To authorize my Kobo. So I can read an effing library book. Sigh.

tecweston · 09-24-2011, 05:45 PM

The customer support rep is trying to walk me through putting in a support ticket. Neither one us can figure it out.

tecweston · 09-24-2011, 05:47 PM

However, I will give the support rep credit for this:

Quote:

Scott: this is ridiculous. there should be a "deauthorize all" button on ADE, like on iTunes. having to put in a support ticket just so i can read my library book is insane

Sharath: I see what you mean.

tecweston · 09-24-2011, 05:50 PM

And that's that. Neither one of us had any idea how to open a support ticket with Adobe, and the rep told me to call on Monday, and maybe someone would be there who would know what to do.

rashkae · 09-24-2011, 05:58 PM

No doubt this will get resolved, though the wait is annoying.

However, this object lesson can not be repeated enough.. there just can't be too much awareness of the issue.

http://xkcd.com/488/

tecweston · 09-24-2011, 06:06 PM

Quote:

Originally Posted by rashkae

No doubt this will get resolved, though the wait is annoying.

However, this object lesson can not be repeated enough.. there just can't be too much awareness of the issue.

http://xkcd.com/488/

Seriously. I try to do the right thing and pay for stuff when I have the ability to, but when stuff like this happens, my uTorrent icon starts to look real inviting. I only have this library book for 14 days, and I had to wait on a list for a month to check it out to begin with, but now I can't read it for three days because of Adobe's software.

Guess I shouldn't complain since it was free to begin with. First world problems!

rashkae · 09-24-2011, 07:08 PM

Quote:

Originally Posted by tecweston

. First world problems!

A good way to put my pet crusade in perspective

Latch · 09-26-2011, 11:38 AM

Quote:

A good way to put my pet crusade in perspective

Not just your crusade. There are enough of us that abhor DRM and embrace the 'Defective By Design' motto of DRM.

If the publishing big boys want to follow in the stumbling, bumbling footsteps of the RIAA and MPAA before them, then I must conclude that they expect the inevitable result: the Napsterization of ebooks. People want to do the right thing (well, maybe most do). If the legal way is also the most painful way, people will find the path of least resistance. Once they get trained that way, they won't bother with the legal way again. I honestly believe that's what happened with music. Instead of embracing digital distribution, big content tried to fight it for so long that people just went "meh' and pirated whatever they wanted since they couldn't get what they wanted legally for a fair price. A decade later, big content finally starts to get it right but it's too late to significantly affect the mindset of the people.

tecweston · 09-27-2011, 12:21 PM

Hooray! Finally today someone at Adobe was able to reset my activation limit and allow me to authorize my Kobo.

09-24-2011, 04:42 PM	#1
tecweston Comic book artist Posts: 553 Karma: 1760679 Join Date: Apr 2011 Location: Detroit Device: Nook Glowlight, iPad, iPhone	Help with Adobe Digital Editions I just did a factory reset to fix the "Network Error" problem on my Kobo Touch, and now it will not allow me to authorize it with Adobe Digital Editions, because it says "too many authorizations." This is the same Kobo Touch that was already authorized, so I'm a bit confused. Here are all the devices that are authorized for my account: - my computer, obviously - my Kobo Touch - my iPod touch - my old Kobo Wifi, which I gave to my mom. We share the same library card and thus the same ADE account. Is 5 the limit? Does it see my Kobo Touch as being two separate devices since I had to do a factory reset? Is there any way to deauthorize devices like on iTunes or what? I cannot find anything in the help sections. Thanks.

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09-24-2011, 05:03 PM	#2
JD Gumby Cynical Old Curmudgeon Posts: 1,085 Karma: 8495696 Join Date: Jul 2011 Location: Halifax, Canada Device: Kobo Mini, Kobo Arc, HTC Desire C	Five is the limit. The authorization is stored on the device as well as with ADE - so if the device doesn't have the information (ie, after a factory reset), it's considered a new device. You'll have to contact Adobe directly. (I'm too lazy to look up where to contact, though a forum search should help you)

09-24-2011, 05:25 PM	#4
Asawi Gadgetoholic Posts: 1,467 Karma: 3865860 Join Date: Feb 2011 Location: Sweden Device: Kobo Libra2, Tolino Vision 6	I thought the limit was 6 computers and 6 devices. But either way, an e-mail to Adobe should sort it out for you. http://www.adobe.com/support/contact/

09-24-2011, 05:34 PM	#5
tecweston Comic book artist Posts: 553 Karma: 1760679 Join Date: Apr 2011 Location: Detroit Device: Nook Glowlight, iPad, iPhone	Hoo boy. I'm chatting with an Adobe customer support rep right now. Her solution is to tell me to visit the Adobe forums and ask for help, since the customer support reps are not trained on ADE. I looked in the forum and it said someone at Adobe has to reset the activation limit for me. This is so frustrating.

09-24-2011, 05:39 PM	#6
tecweston Comic book artist Posts: 553 Karma: 1760679 Join Date: Apr 2011 Location: Detroit Device: Nook Glowlight, iPad, iPhone	Apparently I have to put in a support ticket and it will take 2-3 business days for them to get back to me. To authorize my Kobo. So I can read an effing library book. Sigh.

09-24-2011, 05:45 PM	#7
tecweston Comic book artist Posts: 553 Karma: 1760679 Join Date: Apr 2011 Location: Detroit Device: Nook Glowlight, iPad, iPhone	The customer support rep is trying to walk me through putting in a support ticket. Neither one us can figure it out.

09-24-2011, 05:50 PM	#9
tecweston Comic book artist Posts: 553 Karma: 1760679 Join Date: Apr 2011 Location: Detroit Device: Nook Glowlight, iPad, iPhone	And that's that. Neither one of us had any idea how to open a support ticket with Adobe, and the rep told me to call on Monday, and maybe someone would be there who would know what to do.

09-24-2011, 05:58 PM	#10
rashkae Wizard Posts: 1,267 Karma: 5935030 Join Date: Jun 2011 Location: Ontario, Canada Device: Kobo Aura HD	No doubt this will get resolved, though the wait is annoying. However, this object lesson can not be repeated enough.. there just can't be too much awareness of the issue. http://xkcd.com/488/

09-27-2011, 12:21 PM	#14
tecweston Comic book artist Posts: 553 Karma: 1760679 Join Date: Apr 2011 Location: Detroit Device: Nook Glowlight, iPad, iPhone	Hooray! Finally today someone at Adobe was able to reset my activation limit and allow me to authorize my Kobo.

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