Kindle Problems

Pollik · 09-13-2011, 01:30 PM

Since I first had my Kindle, it has always been prone to 'freezing', from time to time, once every week or two. Usually, Kindle's answer to MS's eggtimer tells me to just wait while it does something. Sometimes, however, it has needed a forced restart by holding the power slider against its spring.

Last night, though, it 'ceased to proceed' (as Rolls Royce sed to say when one of their vehicles broke down). What I have now is a white screen and an orange light on the power slider. Connecting it to a computer only provides power - it will not connect as a device and I cannot access the files on its memory chip.

Despite Kindle's acknowledged deficiencies in the software department, I have not heard of any problems with its hardware, so perhaps I have just been unlucky. A selling point for me, in addition to the price, in buying the Kindle was its battery life - I read a lot and, although I get nothing like the 3 weeks claimed, I usually only had to recharge once a week.

However, I did have some issues with the Kindle, particularly its inability to create collections except by one book at a time, and I think I will have a look at what Sony has to offer. I have reservations about Sony...any company that thinks it is ethically acceptable to install software on a computer without the owner's consent, and especially a potentially harmful root kit, is frankly not to be trusted. (I have other issues with Sony, too, but this is not the place to air them.)

Polly

ErinLindsey · 09-13-2011, 02:40 PM

Do you have it in a cover? If you do, is it one of the Amazon covers that uses the clips? (the non-lighted cover?)

They're still selling those covers in the brick & mortar stores that sell the Kindle, which I think they should have stopped...last year when I first got my Kindle 3, it crashed...because of some problem with the non-lighted cover that I had it in. Caused some sort of short.

I wrote a review for the cover on Amazon and mentioned the problem with the cover causing my Kindle to randomly reboot and crash, and got several pages of responses back from others who had the exact same problem.

Pollik · 09-13-2011, 03:19 PM

Thanks for the response Erin.

It is in a Kindle cover, a fabric/leather? one with elasticated corner straps to hold it in...are those the sort of clip you mean?

This isn't the one I have, but mine has the Kindle mounted similarly http://ebookreaderaccessories.co.uk/...dle-cover.html

Not sure what you mean by 'non lighted'? The cover has a pocket for a light, but I haven't used one.

Polly

kindlekitten · 09-14-2011, 12:32 AM

I think if you call the nice people at Kindle NOT Amazon customer support, you will findyourself with a nice new kindle.

good luck!

ErinLindsey · 09-14-2011, 01:32 AM

The cover I was talking about was one that was made and sold by Amazon.com. It has clips that clip into the left side of the Kindle and holds the Kindle onto the cover. The non-lighted cover doesnt have a built in light. The lighted one does. Both the lighted and non-lighted covers work the same way, except that one doesnt have a built in light... and there was something about the non-lighted cover that caused a short in the Kindles, causing them to randomly reboot.

Since your Kindle cover uses straps to keep it in the cover, I'm guessing the cover isnt the thing causing the problem.

Call Kindle customer service...not the regular Amazon customer service, and tell them what's going on. Depending on when you bought your Kindle they'll probably either send you a new one, or give you a discount on a new one.

How long have you had your Kindle?

Amazon has some of the best customer service, so I'd be willing to bet that they end up sending you a new one.

09-13-2011, 01:30 PM	#1
Pollik Junior Member Posts: 9 Karma: 814 Join Date: Jun 2011 Device: Kindle 3	Kindle Problems Since I first had my Kindle, it has always been prone to 'freezing', from time to time, once every week or two. Usually, Kindle's answer to MS's eggtimer tells me to just wait while it does something. Sometimes, however, it has needed a forced restart by holding the power slider against its spring. Last night, though, it 'ceased to proceed' (as Rolls Royce sed to say when one of their vehicles broke down). What I have now is a white screen and an orange light on the power slider. Connecting it to a computer only provides power - it will not connect as a device and I cannot access the files on its memory chip. Despite Kindle's acknowledged deficiencies in the software department, I have not heard of any problems with its hardware, so perhaps I have just been unlucky. A selling point for me, in addition to the price, in buying the Kindle was its battery life - I read a lot and, although I get nothing like the 3 weeks claimed, I usually only had to recharge once a week. However, I did have some issues with the Kindle, particularly its inability to create collections except by one book at a time, and I think I will have a look at what Sony has to offer. I have reservations about Sony...any company that thinks it is ethically acceptable to install software on a computer without the owner's consent, and especially a potentially harmful root kit, is frankly not to be trusted. (I have other issues with Sony, too, but this is not the place to air them.) Polly

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
kindle 3 problems. ? maybe?	darthzep	Devices	4	04-03-2011 02:25 AM
Help Kindle 3 Two different problems?	LordP	Amazon Kindle	15	01-14-2011 04:20 PM
new Kindle problems	jim_joh	Amazon Kindle	10	12-26-2010 11:09 AM
Kindle 3 problems	CarolY	Amazon Kindle	4	11-12-2010 10:39 AM
Problems with my Kindle	RobLikesBrunch	Amazon Kindle	12	03-04-2009 07:39 PM

09-13-2011, 02:40 PM	#2
ErinLindsey Junior Member Posts: 7 Karma: 10 Join Date: Dec 2009 Device: K-Fire, Kindle 2, Kindle 3, Kobo, iPad3, iPad Mini, HTC Evo	Do you have it in a cover? If you do, is it one of the Amazon covers that uses the clips? (the non-lighted cover?) They're still selling those covers in the brick & mortar stores that sell the Kindle, which I think they should have stopped...last year when I first got my Kindle 3, it crashed...because of some problem with the non-lighted cover that I had it in. Caused some sort of short. I wrote a review for the cover on Amazon and mentioned the problem with the cover causing my Kindle to randomly reboot and crash, and got several pages of responses back from others who had the exact same problem.

09-13-2011, 03:19 PM	#3
Pollik Junior Member Posts: 9 Karma: 814 Join Date: Jun 2011 Device: Kindle 3	Thanks for the response Erin. It is in a Kindle cover, a fabric/leather? one with elasticated corner straps to hold it in...are those the sort of clip you mean? This isn't the one I have, but mine has the Kindle mounted similarly http://ebookreaderaccessories.co.uk/...dle-cover.html Not sure what you mean by 'non lighted'? The cover has a pocket for a light, but I haven't used one. Polly

09-14-2011, 12:32 AM	#4
kindlekitten Professional Adventuress Posts: 13,368 Karma: 50260224 Join Date: Sep 2009 Location: The Olympic Peninsula on the OTHER Washington! (the big green clean one on the west coast!) Device: Kindle, the original! Times Two! and gifting an International Kindle	I think if you call the nice people at Kindle NOT Amazon customer support, you will findyourself with a nice new kindle. good luck!

09-14-2011, 01:32 AM	#5
ErinLindsey Junior Member Posts: 7 Karma: 10 Join Date: Dec 2009 Device: K-Fire, Kindle 2, Kindle 3, Kobo, iPad3, iPad Mini, HTC Evo	The cover I was talking about was one that was made and sold by Amazon.com. It has clips that clip into the left side of the Kindle and holds the Kindle onto the cover. The non-lighted cover doesnt have a built in light. The lighted one does. Both the lighted and non-lighted covers work the same way, except that one doesnt have a built in light... and there was something about the non-lighted cover that caused a short in the Kindles, causing them to randomly reboot. Since your Kindle cover uses straps to keep it in the cover, I'm guessing the cover isnt the thing causing the problem. Call Kindle customer service...not the regular Amazon customer service, and tell them what's going on. Depending on when you bought your Kindle they'll probably either send you a new one, or give you a discount on a new one. How long have you had your Kindle? Amazon has some of the best customer service, so I'd be willing to bet that they end up sending you a new one.

Advert

Advert