My Kobo won't mount!

Kobonewbee · 08-26-2011, 09:03 AM

When I plug my Kobo into my computer using the provided usb cable my computer knows it is there but fails to mount it so that I can manage books. I am a linux UBUNTU user, and don't know what to do. I don't have wireless at my house yet, so I need this connection to register and install any books I buy. Any help would be great, use small words please as I am not very tech savvy! Thanks!

OneandonlyDoc · 08-26-2011, 10:20 AM

...uhh. A Linux user might be able to answer this better (o.O you're not very tech savvy, but you're using Linux? Really?), but you may end up just needing to run a windows emulation if you don't want to do some crazy command line stuff.

Not being a Linux user, however, I could be wrong.

JD Gumby · 08-26-2011, 10:30 AM

If it's not mounting as a removable mass storage device (if you have a thumbdrive, check to see that that works), you might need to manually set up the entry in /dev and then an /etc/fstab entry. Alas, it's been years since I've last run a Linux and even when I was decent at it, I never was able to successfully set up devices that required /dev-diving, so hopefully someone else'll come along).

rashkae · 08-26-2011, 10:48 AM

If it's not mounting, something is wrong. (duh).. So here's how to check what's happening behind the scenes.

Unplug the Kobo

From a Terminal Window:

sudo dmesg -c

(You can read what's there, but it might be hard to figure out what's relevant)

Connect the Kobo to PC. If the Kobo is registered and therefore pops up the "Connect or Cancel" screen, press "Connect."

Wait about 10 seconds.

In terminal window, type: dmesg

Copy and paste the output of the command here or on Ubuntu support list/forum for further advice.

Pistos · 08-26-2011, 01:50 PM

The first thing to check is if _other_ USB storage devices are okay -- that is, if Ubuntu automatically mounts them after you plug them in. If not, then the issue is generic for all USB storage. If it does mount those, but not your Kobo, that's a different issue. Report back here when done with this test.

Oh, and: You should probably change the title of your thread/post so that it has the word Linux in it. (Maybe a moderator could do that for us?)

Kobonewbee · 08-26-2011, 08:39 PM

The only thing it would mount externally was an aircard I have had troubles mounting external dvd writers and stuff, never figured them out though.

Pistos · 08-28-2011, 02:12 AM

Well, it sounds like you've established that it's a general problem with your computer, not something specific to your Kobo device.

ginger_rocket · 10-20-2019, 06:31 PM

In case anybody comes across this thread:

I'm on Ubuntu 19.04 and found that plugging my AURA ONE into one USB port didn't work where another USB port did work.
* Try all your USB ports! *

Other things it could be:
* Wrong cable (blows my mind that this matters.) You must use the cable that came with the KOBO. There are replacements on Amazon. YMMV.

geek1011 · 10-20-2019, 08:33 PM

And, for the people with intermittent USB issues on Linux (saying something like io error and bad cable or emi in dmesg), where the USB port doesn't work after for any device, I just found that going to sleep and waking up fixes it until it happens again.

JSWolf · 10-20-2019, 10:30 PM

Quote:

Originally Posted by ginger_rocket

In case anybody comes across this thread:

I'm on Ubuntu 19.04 and found that plugging my AURA ONE into one USB port didn't work where another USB port did work.
* Try all your USB ports! *

Other things it could be:
* Wrong cable (blows my mind that this matters.) You must use the cable that came with the KOBO. There are replacements on Amazon. YMMV.

Trust me when I say you do not need to use the cable that came with your Kobo. I don't even know where the Kobo micro USB cable is. It's someplace, but not worth trying to find. I've used many other micro USB cables and all worked no problem. One difference is I've been using my Kobo with Windows since November 30, 2014.

JSWolf · 10-20-2019, 10:31 PM

Quote:

Originally Posted by geek1011

And, for the people with intermittent USB issues on Linux (saying something like io error and bad cable or emi in dmesg), where the USB port doesn't work after for any device, I just found that going to sleep and waking up fixes it until it happens again.

Would you say it's a Linux issue?

NiLuJe · 10-20-2019, 10:56 PM

The only USB issues I ever had with early i.MX50x Kindles vanished after a motherboard swap, FWIW.

davidfor · 10-20-2019, 11:15 PM

Quote:

Originally Posted by geek1011

And, for the people with intermittent USB issues on Linux (saying something like io error and bad cable or emi in dmesg), where the USB port doesn't work after for any device, I just found that going to sleep and waking up fixes it until it happens again.

Sleep for the device or the computer?

Or you?

MGlitch · 10-20-2019, 11:53 PM

Ironically this thread jumped up as I started having issues with my Forma moutning, sadly it's got issues mounting with different cables, in different ports, on different computers so I suspect the USB port on the Forma is starting to go. Which would be the first time I've had the port fail on any ereader, Kobo or otherwise.

geek1011 · 10-21-2019, 12:07 AM

Quote:

Originally Posted by davidfor

Sleep for the device or the computer?

Or you?

For the computer, which the Kobo makes think its ports are broken for some reason.

But, I wouldn't say no to some sleep either

.

08-26-2011, 09:03 AM	#1
Kobonewbee Junior Member Posts: 2 Karma: 10 Join Date: Aug 2011 Device: Kobo	My Kobo won't mount! When I plug my Kobo into my computer using the provided usb cable my computer knows it is there but fails to mount it so that I can manage books. I am a linux UBUNTU user, and don't know what to do. I don't have wireless at my house yet, so I need this connection to register and install any books I buy. Any help would be great, use small words please as I am not very tech savvy! Thanks!

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08-26-2011, 10:20 AM	#2
OneandonlyDoc Fearless Writer Posts: 210 Karma: 375317 Join Date: Jun 2011 Location: In a mitten! Device: Kobo Wifi	...uhh. A Linux user might be able to answer this better (o.O you're not very tech savvy, but you're using Linux? Really?), but you may end up just needing to run a windows emulation if you don't want to do some crazy command line stuff. Not being a Linux user, however, I could be wrong.

08-26-2011, 10:30 AM	#3
JD Gumby Cynical Old Curmudgeon Posts: 1,085 Karma: 8495696 Join Date: Jul 2011 Location: Halifax, Canada Device: Kobo Mini, Kobo Arc, HTC Desire C	If it's not mounting as a removable mass storage device (if you have a thumbdrive, check to see that that works), you might need to manually set up the entry in /dev and then an /etc/fstab entry. Alas, it's been years since I've last run a Linux and even when I was decent at it, I never was able to successfully set up devices that required /dev-diving, so hopefully someone else'll come along).

08-26-2011, 10:48 AM	#4
rashkae Wizard Posts: 1,144 Karma: 5061953 Join Date: Jun 2011 Location: Ontario, Canada Device: Kobo Aura HD	If it's not mounting, something is wrong. (duh).. So here's how to check what's happening behind the scenes. Unplug the Kobo From a Terminal Window: sudo dmesg -c (You can read what's there, but it might be hard to figure out what's relevant) Connect the Kobo to PC. If the Kobo is registered and therefore pops up the "Connect or Cancel" screen, press "Connect." Wait about 10 seconds. In terminal window, type: dmesg Copy and paste the output of the command here or on Ubuntu support list/forum for further advice.

08-26-2011, 01:50 PM	#5
Pistos Connoisseur Posts: 95 Karma: 3198 Join Date: Jul 2011 Location: Canada Device: Kobo Touch	The first thing to check is if _other_ USB storage devices are okay -- that is, if Ubuntu automatically mounts them after you plug them in. If not, then the issue is generic for all USB storage. If it does mount those, but not your Kobo, that's a different issue. Report back here when done with this test. Oh, and: You should probably change the title of your thread/post so that it has the word Linux in it. (Maybe a moderator could do that for us?)

08-26-2011, 08:39 PM	#6
Kobonewbee Junior Member Posts: 2 Karma: 10 Join Date: Aug 2011 Device: Kobo	The only thing it would mount externally was an aircard I have had troubles mounting external dvd writers and stuff, never figured them out though.

08-28-2011, 02:12 AM	#7
Pistos Connoisseur Posts: 95 Karma: 3198 Join Date: Jul 2011 Location: Canada Device: Kobo Touch	Well, it sounds like you've established that it's a general problem with your computer, not something specific to your Kobo device.

10-20-2019, 06:31 PM	#8
ginger_rocket Junior Member Posts: 5 Karma: 10 Join Date: Feb 2019 Device: WANTED: PocketBook HD 3	In case anybody comes across this thread: I'm on Ubuntu 19.04 and found that plugging my AURA ONE into one USB port didn't work where another USB port did work. * Try all your USB ports! * Other things it could be: * Wrong cable (blows my mind that this matters.) You must use the cable that came with the KOBO. There are replacements on Amazon. YMMV.

10-20-2019, 08:33 PM	#9
geek1011 Wizard Posts: 2,735 Karma: 6990705 Join Date: May 2016 Location: Ontario, Canada Device: Kobo Mini, Aura Edition 2 v1, Clara HD	And, for the people with intermittent USB issues on Linux (saying something like io error and bad cable or emi in dmesg), where the USB port doesn't work after for any device, I just found that going to sleep and waking up fixes it until it happens again.

10-20-2019, 10:56 PM	#12
NiLuJe BLAM! Posts: 13,477 Karma: 26012494 Join Date: Jun 2010 Location: Paris, France Device: Kindle 2i, 3g, 4, 5w, PW, PW2, PW5; Kobo H2O, Forma, Elipsa, Sage, C2E	The only USB issues I ever had with early i.MX50x Kindles vanished after a motherboard swap, FWIW.

10-20-2019, 11:53 PM	#14
MGlitch Wizard Posts: 2,841 Karma: 22003124 Join Date: Aug 2014 Device: Kobo Forma, Kobo Sage, Kobo Libra 2	Ironically this thread jumped up as I started having issues with my Forma moutning, sadly it's got issues mounting with different cables, in different ports, on different computers so I suspect the USB port on the Forma is starting to go. Which would be the first time I've had the port fail on any ereader, Kobo or otherwise.

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